14.Since I started working part-time at a grocery store,I have learned that a customer is more than someone who buys something.To me,a customer is a person whose memory fails entirely once he or she starts to push a shopping cart(购物手推车).One of the first things customers forget is how to count.There is no other way to explain how so many people get in their express line,which is clearly marked 15 items or less,with 20,25 or even a cart load of items.
    Customers also forget why they came to the store in the first place.Just as I finish ringing up an order,a customer will say,"Oops,I forgot to pick up a fresh loaf of bread.I hope you don't mind waiting while I go to get it."Five minutes later,he's back with the bread,a bottle of milk,and three rolls of paper towels.What is stranger is that customers also seem to forget that they have pay for their groceries.Instead of writing a check or looking for a credit card while I am ringing up the groceries,a customer will wait until I announce the total.Then,in surprise,she says,"Oh no,what did I do with my check book?"After 5 minutes of digging through her purse,she borrows my pen because she's forgotten hers.But I have to tolerate customers because they pay my salary,and that's something I can't afford to forget.
28.What does the author say about his customers?D
A.They cannot count numbers.
B.They sometimes jump the queue.
C.They don't know how to express themselves.
D.They behave as if their memories have totally failed.
29.According to the text,who are supposed to be in the express line?B
A.Customers with nothing bought.
B.Customers with not more than 15 items.
C.Customers with items between 15 and 25.
D.Customers with 25 or even a cart load of items.
30.When customers arrive at the check-out counter,theyB.
A.find their pens lost                 
B.go back and get more items
C.cannot wait to pay for their groceries       
D.prefer paying by check to paying by a credit card
31.We can infer from the text thatC.
A.business in the grocery store runs well      
B.the author finds his present job full of fun
C.the author's part-time job calls for patience       
D.customers go to grocery stores without planning.
12.Are you new to experiencing relationships?Well,let me give you some advice on having a healthy and possibly long-term relationship.
(36)BDo not hide things from them;do not lie.Don't be afraid to say things that aren't very flattering about yourself.Getting them to trust you is the most important element in any relationship.If there's no trust,there's nothing there.So please be honest and they'll learn to open up to you.
Make sure you give them respect.Now respect isn't just simply treating her or him nicely.There's a lot more to it.You have to learn to adjust to their liking.(37)FDon't just think about yourself;think about what your partner needs out of it as well.
(38)CAlways be willing to help them and give them honesty and positivity at the same time.Make them feel you are someone they can really count on.This is an important step in a relationship.
Make sure you have a good sense of humor with them.Laughter is the key to happiness.Laugh a lot with them,and joke with them.Laughter may seem silly,but it's the secret to a lot in life.It will keep the sparks alive.(39)DMake sure the communication is good.This goes along with trust,but always communicate how you feel,even if it's something that upsets you.Instead of screaming,talk to them.(40)GIt's important to communicate this to them,not to keep it bottled up.

A.Show them your personality.
B.Be an honest person with them.
C.Make sure you are helpful to your partner.
D.Laughter keeps the relationship strong and lasting.
E.Don't start to neglect them and make them feel unwanted.
F.Basically,learn to study your partners'moods,wants and needs.
G.If they did something that made you unhappy,tell them about it in a respectful manner.
11.Scientists from the United States say they have found fish and other creatures living under key waters in Antarctica.They made the announcement after completing three months of research at the Ross Ice Shelf-the world's largest floating ice sheet.
The researchers hoped to find clues to explain the force of the melting ice and its effect on sea level rise.Reed Scherer and Ross Powell are with Northern Illinois University in DeKalb,Illinois.They just finished up their research on our southernmost continent.Money for the project came from America's National Science Foundation.
"We chose a study site where,in the first year,we went into the subglacial(冰川下的)lake and tried to understand the environment there,both ecologically and in terms of the ice dynamics about how the lake operates,and how the sediment(沉淀物)underneath the ice sheet operates,as well,because it's the water and the sediment underneath the ice that control how fast the ice is flowing into the ocean."says Ross Powell,who led the investigation.The team included scientists,engineers,machinery and other supplies across the ice from the main U.S.scientific base at McMurdo Station to the researcher's camp.The camp was near a subglacial lake,where an earlier study took place.
Ross Powell says the latest study may provide evidence that can help predict the effect of climate change on rising sea level.
"What we have found is that these are very sensitive areas to the stability of how dynamic the ice is and how fast the ice may react to increases of melting both from the ocean and the atmosphere."
Among the new instruments built for the project was a powerful hot water drill.The researchers used the drill to dig down some 740 meters.They collected water,sediment and other material from the grounding zone.
Working around the clock before the deep hole refroze,they sent a video camera down to the 400-square-meter undersea area.
Reed Scherer says the video images they saw in the Command Center were a total surprise.
"It's a very mobile environment.The bottom is changing constantly.And so the things that we saw were all very mobile organisms,things that swim and some things that crawl.And obviously they are getting enough nutrition that they can thrive on.Some of the little crustacean-like creatures called amphipods that we saw swam quite quickly and were quite active."
This is the farthest south where fish have ever been seen.How did the creatures get here?What do they feed on?And what effect will the retreating ice have on them?
Ross Powell says the ice and sediment cores taken from the grounding zone can offer clues.
"We know that the ice is melting there at the moment and so by opening up the cores once they get back,we hope to be able to understand what the ice was doing in the past,relative to what it is doing now.And because it is melting so fast or seems to be melting fast at the moment,we anticipate that there will be some differences that we'll see in the history of the ice sheet from the sediment cores,once we open them up."But Ross Powell says the work raises more questions than it answers.
29.Scientists conducted the three-month research at the Ross Ice Shelf with the intention ofD.
A.predicting how climate change influences rising sea level
B.finding out whether there are life forms existing deep under Antarctic ice
C.proving the speed of ice flowing into the ocean is controlled by water
D.discovering an explanation of the effect the melting ice has on sea level rise
30.What made the researchers surprised when they saw the video images?A
A.Researchers saw fish in the farthest south for the first time.
B.A video camera was able to work well under deep icy waters.
C.Sediment cores present differences in the history of the ice sheet.
D.The drill should dig down 740 meters to collect things.
31.From sediment cores taken from the grounding zone,scientists will probably knowD.
A.what the ice will do in the near future
B.the ice in the grounding zone is melting at the moment
C.some differences rarely exist in the history of the ice sheet
D.something about the creatures under icy water in Antarctica
32.What can be inferred from the passage?A
A.Scientists will conduct a follow-up study on the frozen continent.
B.No creatures once appeared or lived in icy water in Antarctica.
C.America's National Science Foundation is in complete charge of the research.
D.Researchers have found how the sediment underneath the ice sheet operates.
8.Although many Chinese students say that their knowledge of English grammar is good,most would admit that their spoken English is poor.Whenever I speak to a Chinese student,they always say,"My spoken English is poor."(36)DI would like to suggest that there may be some reasons for their problems with spoken English.
First,they fail to find suitable words to express themselves due to a limited vocabulary.(37)CHowever,you can speak with a limited vocabulary,if you choose a positive attitude.Others will follow you as long as you use the words that you know.
(38)ASometimes they make mistakes when they are speaking because they are shy and nervous.Yet students should remember that their goal should be FLUENCY NOT ACCURACY.Your aim in writing is to be accurate following the rules for grammar and using them to get your message across.But to talk to someone in English,as quickly and well as you can,even though sometimes you may use a wrong word or tense,but it doesn't matter.(39)FThe third reason is that not enough attention is paid to listening.You have one mouth but two ears!All the hearing is necessary for you to start speaking.
Fourth,most Chinese students are reactive rather than proactive(主动的) language learners.Instead of actively seeking out opportunities to improve their spoken English they passively wait for speaking opportunities to come to them and wonder why their English always remains poor.(40)G

A.Second,they are afraid of making mistakes.
B.They may try to avoid making similar mistakes next time.
C.Obviously the better answer is to expand their vocabulary.
D.However,their spoken English does not have to remain"poor"!
E.The second reason lies in the reluctance of using what has just been learned.
F.The person you are speaking to will understand you and make allowances for any mistakes he hears.
G.If you have this proactive outlook,then you will see English opportunities wherever you go.
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