【题目】Too often young people get themselves employed quite by accident, not knowing what lies in the way of opportunity for promotion, happiness and security. As a result, they are employed in doing jobs that afford them little or no satisfaction.

Our school leavers face so much competition that they seldom care what they do as long as they can earn a living. Some stay long at a job and learn to like it; others leave one for another looking for something to suit them. The young graduates who leave the university look for jobs that offer a salary up to their expectation.

Very few go out into the world knowing exactly what they want and realizing their own abilities. The reason behind all this confusion is that there never has been a proper vocational (职业的) guidance in our educational institution. Nearly allfeel their way in the dark. Their chief concern when they lookfor a job is to ask what salary is like. They never bother tothink whether they are suited for the job or, even more important, whether the job suits them. Having a job is more thanmerely providing yourself and your dependants (受赡养者)with daily bread and some money for leisure and entertainment.It sets a pattern of life and, in many ways, determines social status in life, selection of friends, leisure and interest.

In choosing a profession you should first consider the type of work which will suit your interest. Nothing is more sad than taking on a job in which you have no interest, for it will not only ruin your talents but also discourage your desire to succeed in life.

【1】Few school leavers have plans for the long term when finding jobs because ________.

A. they are lowly paid

B. they are not well trained

C. it is difficult to get employed

D. they don't know what they are interested in

【2】According to the passage, the difficulty in choosing a suitable job mainly lies in that ________.

A. much competition has to be faced

B. many employees have no working experience

C. the young people only care about how much they can earn

D. schools fail to offer students appropriate vocational guidance

【3】In the writer's opinion, which of the following statements is most important?

A. Your job must suit your interest.

B. Your job must set a pattern of life.

C. Your job must offer you a high salary.

D. Your job must not ruin your talents.

【题目】假定你是李华,你的美国笔友David来信说自己在学校常和同班同学发生冲突,自己不被别人理解没有什么朋友,现在感到生活没意思,所以向你寻求建议。请你根据以下提示,用英语给David写一封电子邮件。内容主要包括:

1、表达对David所处现状的看法;

2、给David提供解决冲突的对策;

3、告诉David怎样才能交上朋友。

注意:1、词数100左右,(不包括给出的首尾句);

2、可以适当增加细节,以使行文连贯;

3、邮件开头和结尾以为你写好。

Dear David,

Sorry to hear that you’re not getting along well with your classmates now. _______________________________________________________________________________

_______________________________________________________________________________

_______________________________________________________________________________

_______________________________________________________________________________

_______________________________________________________________________________

_______________________________________________________________________________

_______________________________________________________________________________

_______________________________________________________________________________

_______________________________________________________________________________

_______________________________________________________________________________

Looking forward to your reply!

Yours,

Li Hua

【题目】No matter what type of business you run, it has to deal with things that go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. __【1】__.

You should listen actively to what the customer has to say by maintaining comfortable eye contact. _2__.

__3_.It’s important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you’ve accepted the responsibility and provide him with choices or assure the customer you’ll do something about his complaint.

Talk with the client and discover the best means to resolve his problem. __4__In this case it’s important to let your customer know an estimation(估计) of how long it will take to take action on his complaint.

A simple “thank you” is one way to let the customer know you appreciate the time and effort they’ve taken to inform you about a problem with your company’s service or product that you need to know about.

Create a procedure for recording different types of customer complaints. __5__.

A. Listen to your customer’s complaints and you can improve your service.

B. There will be times when you’ll be unable to resolve the issue immediately.

C. When receiving a complaint, you should apologize for the failure the customer has identified.

D. They are a valuable source of information to determine various root causes that need to be addressed within your company.

E. So it’s important to learn to deal with customer complaints efficiently.

F. Don’t feel ashamed of the failure in your service or products.

G. You should also show your customer that you do understand him by giving full attention.

【题目】根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

Ancient Rome was one of the worlds most powerful empires more than 2,000 years ago. The Romansideas about roads, laws, government and buildings still influence us today.

Italy is shaped like a boot. The Colosseum in Rome was built during the time of the Roman Empire, in the first century A.D. 【1】 It is a popular tourist attraction today. Italy is well-known for its designers,who create cars, handbags, clothes, shoes and other items that are in demand for their style and fine workmanship.

Today, the economy of Italy is stronger than in the past. 2 Today, manufacturing and tourism are the main sources of income. There are some big companies, but Italy has many smaller companies,too.

3 The southern part does not offer as many manufacturing jods, so it is not as prosperous.

Italy is a member of the European Union, a group of countries that join together for better trade. The currency, or money, they use is called the euro.

Food and eating good meals are important to Italians. 4 Popular foods include pasta, risotto, minestrone and pizza.McDonalds is also popular there.

Many families still eat their main meal in the middle of the day.

5 Families spend a lot of time together.

A. The family is very important to the Italian way of life.

B. The country used to depend on agriculture.

C. Mountains cover about three-fourths of the country.

D. It could seat about 50,000 people, whospan> went to see fights between animals and prople.

E. While there are some supermarkets, many people shop at small, neighborhood markets.

F. Italy has several islands off the coast.

G. The northern part of the country is the main manufacturing center.

【题目】Tobacco is the second major cause of death in the world. It is responsible for the death of one in ten adults worldwide (about 5 million deaths each year). If current smoking patterns continue, it will cause some 10 million deaths each year by 2020. Half the people that smoke today, which is about 650 million people, will eventually be killed by tobacco.

Tobacco is the fourth most common risk factor for disease worldwide. The economic costs of tobacco use are equally devastating (破坏性的). In addition to the high public health costs of treating tobacco-caused diseases, tobacco kills people at the height of their productivity, depriving (剥夺) families of breadwinners and nations of a healthy workforce. Tobacco users are also less productive while they are alive due to increased sickness. A 1994 report estimated that the use of tobacco resulted in an annual global net loss of 200 thousand million US dollars, a third of this loss being in developing countries.

Tobacco and poverty are closely linked. Many studies have shown that in the poorest households in some low-income countries as much as 10% of total household expenditure is on tobacco. This means that these families have less money to spend on basic items such as food, education and health care. It contributes to a higher illiteracy rate, since money that could have been used for education is spent on tobacco instead.

【1】According to the passage, tobacco affects a family in the following aspects EXCEPT _______.

A. relationship

B. education

C. health

D. span>economy

【2】 The text uses a lot of figures to _____.

A. show we shouldnt smoke too much

B. tell people exactly the number

C. warn people of the harm of smoking

D. indicate the writer had a careful investigation

【3】The underlined word illiteracy in the last paragraph means ____.

A. great intelligence

B. good education

C. bad behaviors

D. inability to read or write

【4】 What is the best title of the passage?

A. Tobacco Should Be Banned.

B. Why Is Tobacco a Major Threat to Public Health.

C. Tobacco and Poverty Go Hand in Hand.

D. Tobacco May Cause Death.

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