题目内容
七选五
No matter what type of business you run, it has to deal with things that go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. _1.__.
You should listen actively to what the customer has to say by maintaining comfortable eye contact. _2.__.
__3.__.It’s important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you’ve accepted the responsibility and provide him with choices or assure the customer you’ll do something about his complaint.
Talk with the client and discover the best means to resolve his problem. _4.__In this case it’s important to let your customer know an estimation(估计) of how long it will take to take action on his complaint.
A simple “thank you” is one way to let the customer know you appreciate the time and effort they’ve taken to inform you about a problem with your company’s service or product that you need to know about.
Create a procedure for recording different types of customer complaints. __5.__.
A. Listen to your customer’s complaints and you can improve your service.
B. There will be times when you’ll be unable to resolve the issue immediately.
C. When receiving a complaint, you should apologize for the failure the customer has identified.
D. They are a valuable source of information to determine various root causes that need to be addressed within your company.
E. So it’s important to learn to deal with customer complaints efficiently.
F. Don’t feel ashamed of the failure in your service or products.
G. You should also show your customer that you do understand him by giving full attention.
名师金手指领衔课时系列答案ChildLife Liquid Calcium with Magnesium(镁) provides these two essential minerals combined with Vitamin D and Zinc in a balanced, absorbable, great tasting formula. These are the primary nutrients required for supporting your child’s healthy bone growth and development.
Health tip: As your child grows and develops, Calcium is the most abundant mineral found in their body, comprising approximately 2 percent of total body weight, with 99 percent of the total Calcium being found in the bones and teeth. For optimum absorption and utilization studies suggest Calcium should be combined with Magnesium, Vitamin D and Zinc. These nutrients help support and establish the very foundation for your child’s structural growth.
●ChildLife uses only the highest quality ingredients. Contains no milk, eggs, wheat or corn. No artificial colorings, flavorings or sweeteners.
●Keep out of the reach of children. Do not use if outer safety seal is broken or missing.
●Shake well before use. Keep in cool my place. Give directly or mix with your child’s favorite drink.
●Store between 15 centigrade and 25 centigrade.
Read the following directions before you take it.
Suggested Use: For adults………………………………………………… 2 tablespoons Children: according to age For infants 6 months---1 year……………………………… 1/2 teaspoon daily For children 3-6 years………………………………… 1 teaspoon daily For children 6-10 years ……………………………… 2 teaspoons daily For children 10-14 years………………………………4 teaspoons daily Serving size: 1 teaspoon (8 ml) 1 tablespoon( 15 ml) For adults, repeat above does(剂量) per hour if needed until 8 doses are taken. |
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.
Manufactured for ChildLife
Los Angeles, CA90232 USA
Tel:(800) 993-0332
www. childlife. net
1.Where can you usually see the passage above?
A. In the newspaper
B. On the bottle of medicine
C. In a travel guidebook
D. On the bottle of health care products
2.For whom would a dose of two teaspoons be suggested?
A. An adult B. A 4-year-old child
C. A 9-year-old child D. A 12-year-old child
3.What is the largest amount of dose that should be taken by an adult in a four-hour period?
A. Two tablespoons B. Four tablespoons
C. Six tablespoons D. Eight tablespoons