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The National Gallery

Description:

The National Gallery is the British national art museum built on the north side of Trafalgar Square in London.It houses a diverse collection of more than 2,300 examples of European art ranging from 13th-century religious paintings to more modern ones by Renoir and Van Gogh.The older collections of the gallery are reached through the main entrance while the more modern works in the East Wing are most easily reached from Trafalgar Square by a ground floor entrance

Layout:

The modern Sainsbury Wing on the western side of the building houses 13th- to 15th-century paintings, and artists include Duccio, Uccello, Van Eyck, Lippi, Mantegna, Botticelli and Memling.

The main West Wing houses 16th-century paintings, and artists include Leonardo da Vinci, Cranach, Michelangelo, Raphael, Bruegel, Bronzino, Titan and Veronese.

The North Wing houses 17th-century paintings, and artists include Caravaggio, Rubens, Poussin, Van Dyck, Velazquez, Claude and Vermeer.

The East Wing houses 18th- to early 20th-century paintings, and artists include Canaletto, Goya, Turner, Constable, Renoir and Van Gogh.

Opening Hours:

The Gallery is open every day from 10am to 6pm (Fridays 10am to 9pm) and is free, but charges apply to some special exhibitions.

Getting There:

Nearest underground stations: Charing Cross (2-minute walk), Leicester Square (3-minute walk), Embankment (7-minute walk), and Piccadilly Circus (8-minute walk).

1.In which century’s collection can you see religious paintings?

A.The 13th.

B.The 17th.

C.The 18th.

D.The 20th.

2.Where are Leonardo da Vinci’s works shown?

A.In the East Wing.

B.In the main West Wing.

C.In the Sainsbury Wing.

D.In the North Wing.

3.Which underground station is closest to the National Gallery?

A.Piccadilly Circus.

B.Leicester Square.

C.Embankment.

D.Charing Cross.

七选五

No matter what type of business you run, it has to deal with things that go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. _1.__.

You should listen actively to what the customer has to say by maintaining comfortable eye contact. _2.__.

__3.__.It’s important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you’ve accepted the responsibility and provide him with choices or assure the customer you’ll do something about his complaint.

Talk with the client and discover the best means to resolve his problem. _4.__In this case it’s important to let your customer know an estimation(估计) of how long it will take to take action on his complaint.

A simple “thank you” is one way to let the customer know you appreciate the time and effort they’ve taken to inform you about a problem with your company’s service or product that you need to know about.

Create a procedure for recording different types of customer complaints. __5.__.

A. Listen to your customer’s complaints and you can improve your service.

B. There will be times when you’ll be unable to resolve the issue immediately.

C. When receiving a complaint, you should apologize for the failure the customer has identified.

D. They are a valuable source of information to determine various root causes that need to be addressed within your company.

E. So it’s important to learn to deal with customer complaints efficiently.

F. Don’t feel ashamed of the failure in your service or products.

G. You should also show your customer that you do understand him by giving full attention.

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