D

Dear Bewildered,

Table manners are about being kind to and considerate(考虑周到的)of others.Having proper table manners is one way people judge others,and we don't want people to think that we are rude,do we ?

Whether in a restaurant or in a home, here are some basic table manners for kids:

①Eat with a fork unless the food is meant to be eaten with fingers.Only babies eat with fingers.

②Sit up and do not hunch(弯背)over your plate;wrists(手腕)or forearms(前臂)can rest on the table,or hands on lap.

③Chew with your mouth closed,No one wants to see food being chewed up.This includes no talking with your mouth full.

④Don't make any rude comments about any food being served.It will hurt someone's feelings.Always say thank you when you're served something.

⑤Eat slowly.It takes someone a long time to prepare the food,so enjoy it slowly.Wait about 5 seconds after swallowing to get another forkful(一叉子的量)。

⑥ Don't reach over someone's plate for something.Politely ask the dish to be passed to you.

⑦When eating at someone's home or being a guest of someone at a restaurant,always thank the host and tell him or her how much you enjoy it.At least say that you like the dinner ,for example, the dessert is great.

1.The writer writes this passage mainly for

A.Foreigners

B.kids

C.Parents

D.teachers

2.Why should we eat slowly at the table ?

A.To keep healthy.

B.To show how bad the food is.

C.To show how enjoyable we are.

D.To eat more food.

3.The writer gives pieces of advice in all in the passage.

A.Four

B.five

C.six

D.seven

4.What can we learn from the passage?

A.People don't like to judge others by table manners.

B.Guests should express thanks to the host after the meal.

C.we don't need to sit straight at the table.

D.We can use our fingers from time to time.

When I was superintendent of schools in Palo Alto, California, Polly Tyner, the president of our board of trustees(董事会), wrote a letter that was printed in the Palo Alto Times. Polly's son, Jim, had great difficulty in school. He was classified as educationally handicapped and required a great deal of patience on the part of his parents and teachers. But Jim was a happy kid with a great smile that lit up the room. His parents acknowledged his academic difficulties, but always tried to help him see his strengths so that he could walk with pride. Shortly after Jim finished high school, he was killed in a motorcycle accident. After his death, his mother submitted this letter to the newspaper.

Today we buried our 20-year-old son. He was killed instantly in a motorcycle accident on Friday night. How I wish I had known when I talked to him last that it would be the last time. If I had only known I would have said, "Jim, I love you and I'm so very proud of you."

I would have taken the time to count the many blessings he brought to the lives of the many who loved him. I would have taken time to appreciate his beautiful smile, the sound of his laughter, his genuine love of people.

When you put all the good attributes on the scale(天平) and you try to balance all the irritating traits such as the radio which was always too loud, the haircut that wasn't to our liking, the dirty socks under the bed, etc., the irritations don't amount to much.

I won't get another chance to tell my son all I would have wanted him to hear, but, other parents, you do have a chance. Tell your young people what you would want them to hear if you knew it would be your last conversation. The last time I talked to Jim was the day he died. He called me to say, "Hi, Mom! I just called to say I love you. Got to go to work. Bye." He gave me something to treasure forever.

If there is any purpose at all to Jim's death, maybe it is to make others appreciate more of life and to have people, especially families, take the time to let each other know just how much we care.

You may never have another chance. Do it today!

1.Which of the following is NOT true about Jim?

A. He was a boy handicapped and needed lots of patience.

B. He was an optimistic child and was sincere and kind to others.

C. He found a job after his graduation from high school.

D. He held a positive attitude to life despite his great difficulty in learning.

2.The letter submitted by Jim’s mother is intended to____________.

A. be in memory of her son who died at an early age

B. appeal to people to pay attention to road safety

C. remind people to cherish their friends and families

D. show the great sorrow when parents lost their child

3.The underlined word “traits” in the fourth paragraph probably means___________.

A. portraits B. Qualities C. arguments D. habits

4.The passage is most probably entitled__________.

A. A Heart-broken Story B. Memories About Jim

C. Great Parental Love D. Do It Today

七选五

No matter what type of business you run, it has to deal with things that go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. _1.__.

You should listen actively to what the customer has to say by maintaining comfortable eye contact. _2.__.

__3.__.It’s important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you’ve accepted the responsibility and provide him with choices or assure the customer you’ll do something about his complaint.

Talk with the client and discover the best means to resolve his problem. _4.__In this case it’s important to let your customer know an estimation(估计) of how long it will take to take action on his complaint.

A simple “thank you” is one way to let the customer know you appreciate the time and effort they’ve taken to inform you about a problem with your company’s service or product that you need to know about.

Create a procedure for recording different types of customer complaints. __5.__.

A. Listen to your customer’s complaints and you can improve your service.

B. There will be times when you’ll be unable to resolve the issue immediately.

C. When receiving a complaint, you should apologize for the failure the customer has identified.

D. They are a valuable source of information to determine various root causes that need to be addressed within your company.

E. So it’s important to learn to deal with customer complaints efficiently.

F. Don’t feel ashamed of the failure in your service or products.

G. You should also show your customer that you do understand him by giving full attention.

完形填空

阅读下面短文,从短文后各题所给的四个选项(A、B、C、D)中,选出可以填入空白处的最佳选项,并在答题卡上将该项涂黑。

My teenage son Blair became withdrawn after his father passed away. As a single parent, I tried every ________ to talk to him. But the more I tried, the more he ________ . During his junior year when his ________ card arrived, it said that he had been absent 99 times from classes and had six ________ grades for the year. At this rate he would ________ graduate. I sent him to the school adviser, and I even begged him. Nothing________ .

One night I felt so ________ that I got down on my knees and prayed for help. “Please God, I’m at the end of my rope. I’m giving the whole thing of my son ________to you.”

I was at work when I got a phone call. A man introduced himself as the ________ . “I want to talk to you about Blair’s absences.” Before he could say ________ word, I choked up and all my disappointment and________ over Blair came ________ out into the ears of this stranger. “I love my son very much. I’ve tried everything to get my boy back to school ________ nothing has worked. It’s out of my hands.” For a moment there was ________ on the other end of the ________ . The headmaster seriously said, “Thank you for your time,” and ________ .

Blair’s next academic record showed a big improvement in his ________ . Finally, he even made himself top ten students. In his fourth year, I ________ a parent-teacher meeting with Blair. On our way home, he said, “Mum, remember that call from the headmaster last year?” That was me. I thought I’d play a joke but when I heard what you said, it really ________ me how much I was hurting you. That’s when I knew I had to make you ________ .”

1.A. means B. methods C. direction D. time

2.A. pulled on B. pulled down C. pulled away D. pulled up

3.A. student B. credit C. sport D. report

4.A. falling B. accelerating C. promoting D. aging

5.A. even B. eventually C. almost D. never

6.A. possessed B. worked C. consumed D. bargained

7.A. joyful B. fearless C. powerless D. shameless

8.A. down B. up C. without D. beneath

9.A. headmaster B. teacher C. adviser D. classmate

10.A. other B. holy C. more D. another

11.A. belief B. compromise C. sadness D. recognition

12.A. pouring B. leaving C. pumping D. figuring

13.A. so B. though C. if D. but

14.A. disguise B. amazement C. worship D. silence

15.A. rope B. line C. room D. block

16.A. held on B. hung up C. broke in D. cut in

17.A. grades B. class C. reference D. conservation

18.A. joined B. confirmed C. attended D. appeared

19.A. destroyed B. injured C. hit D. harmed

20.A. scared B. proud C. disappointed D. nervous

Trends come and go but style is eternal. So what is the latest fashion trend that defines this season? Let’s take a look at the fashion trend in 2016 and be the first ones to embrace the latest trend.

Head----It seems like everyone will be wearing a bucket hat this season. Bucket hat might sound a bit old-fashioned for some people, but the 90s trend is in season again! Spring and summer are always the seasons for casual clothes, so pairing the bucket hat with casual shorts or skirts would be your outfit to go in this spring and summer in 2016.

Bottom—Summer is the season when everyone gets ready for the humid weather. The current season trend is making everyone have a more comfortable summer because wide-leg bottoms is in trend again. Perhaps not everyone likes wide-leg bottoms because this could possible make people look shorter, choosing a high-waist wide-leg bottom and matching it with crop top will definitely make you look taller and trendy in 2016.

Dress---Be prepared for embracing the feminine details this season. Ruffles(荷叶边)around the sleeve or ruffles all-over the dress will be everyone’s favorite in SS 2016. All these little details will transform your look in season. Simple colors like pink and black are designer’s favorites in this season too.

Shoes---Many people thought wedges are also the shoes to go in spring and summer time, but in SS 2016, very flat flats are in trend again. Shoe designers are trying to have more combinations flats or low-heels with less of gender identity.

Accessories----No outfit goes perfect without accessories. Adding statement accessories to your simple and natural outlook this summer is your day-to-night outfit. These jewels are doing to make you feel completed in day time and sparkled at night.

1. What kind of people will benefit a lot more from this passage?

A. Scientists B. Teachers

C. Designers D. Lawyers

2. Which of the following is true about bucket hats in the second paragraph?

A. Everyone is wearing a bucket hat

B. Bucket hats in the 90s were old-fashioned

C. Nowadays most people do not like bucket hats

D. Maybe you will match the bucket hat with casual shorts this spring

3. From the passage we know that in SS 2016_________.

A. accessories will be an important part of the fashion

B. shoe designers are trying to have high-heels

C. jewelry is not considered a fashionable item

D. simple and natural outlook this summer is your day-to-night outfit

4.What will fashion icons(时尚潮人) do in SS 2016 except ___________?

A. prefer flat shoes

B. prefer complex colors

C. wear dresses with ruffles(荷叶边) around the sleeves

D. choose a high-waist wide-leg bottom and match it with crop top

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