[题目]Dear Sales Manager,I am writing to complain about what one of your saleswomen has done. Last Sunday, I went to your store to look for a T-shirt. When I asked a saleswoman, Ms Wang, for help in fin 题目和参考答案——青夏教育精英家教网—

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【题目】Dear Sales Manager,

I am writing to complain about what one of your saleswomen has done. Last Sunday, I went to your store to look for a T-shirt. When I asked a saleswoman, Ms Wang, for help in finding my size, she told me that she was busy and said impolitely that if I couldn't find one, it meant the store didn't have it. I couldn't stand it. Would you mind answering my questions?

What is a saleswoman's job?

What quality- should a saleswoman have?

What do you think of Ms Wang's behaviour?

Do you care about a customer's feeling? Why or why not?

I felt Ms Wang was rude. I hope you deal with it seriously. I look forward to hearing from you soon and a more pleasant shopping experience at your store next time.

Best wishes

Cathy

【1】What is this?

A. A complaint-letter.??? B. A thank-you letter.

C. An advertisement.??? D. An invitation letter.

【2】What does Cathy think of Ms. Wang?

A. Helpful.??? B. Impolite.??? C. Kind.??? D. SelfiSh.

【3】What is NOT Cathy's wish?

A. She can have a pleasant shopping experience next time.

B. The manager can deal with her letter seriously.

C. The manager can give her a reply.

D. She can get her money back.

【答案】

【1】A

【2】B

【3】D

【解析】试题分析：是一封由凯西写给销售经理的书信，用来投诉销售人员王女士的失职。

【1】题意：这（篇短文）是什么？考查综合理解题。A. A complaint-letter；一封投诉信； B. A thank-you letter.一封感谢信；C. An advertisement. 一则广告；D. An invitation letter.一封邀请函。根据短文的第一句I am writing to complain about what one of your saleswomen has done.，可知是投诉的，故选A。

【2】题意：凯西对王小姐有什么看法？考查细节理解题。A. Helpful.有帮助的；B. Impolite.不礼貌的；C. Kind.友善的；D. SelfiSh自私的。根据正文倒数第二行首句I felt Ms. Wang was rude.，可知选B。

【3】题意：哪个不是凯西的愿望？考查细节理解题。A. She can have a pleasant shopping experience next time. 她下次会有一次愉快的购物经历；B. The manager can deal with her letter seriously. 经理可以认真处理她的信；C. The manager can give her a reply. 经理可以给她一个答复；D. She can get her money back. 她可以把她的钱拿回来。根据倒数第二段I felt Ms Wang was rude. I hope you deal with it seriously. I look forward to hearing from you soon and a more pleasant shopping experience at your store next time.，可知选D。

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