Question

阅读D篇，根据短文内容，将下面方框中的句子还原到文章当中，使短文内容完整。

请将答案编号涂卡。

Complain(抱怨) Politely

Not everything goes the way you want it to. You may go to a restaurant and order a nice meal. But your order is wrong or not cooked properly. You may buy a product that breaks the next day.

1.However, if you speak angrily to people, they will become defensive(自卫的). Then they are less likely to help you. A more effective (有效的)way to get what you want is to stay calm.

Use polite language and a friendly tone of voice. Start with phrases such as, " I'm sorry to bother you, but. "or" Excuse me, but could you.?" For example, "I'm sorry to bother you, but I ordered potato soup, not vegetable, "Phrasing your complaint as a question also helps. 2.Could you help me? I just bought this phone case yesterday, but it's cracked.”

3.There is no faster way to make someone defensive than by blaming them. Use

the phrase.“ I know this isn't your fault, but…”or“There has been a misunderstanding.” 4.Blaming people isn’t as important as getting a problem fixed!

There are honest mistakes, but at times someone may try to take advantage of you. In that case, don’t say "Hey! You're trying to cheat me! "Instead, use the phrase, "I understood that.." For example. "I understood that the service charge was included in the price. Then give the person a chance to answer.

If you don't get what you want with polite conversation, ask to speak to a manager or supervisor. 5..

A. When trying to comet a problem, don’t blame (责备)the person you re talking to.

B. People like to be asked rather than told!

C. But usually, you'll find that polite words and a smile will resolve a situation.

D. These kinds of experiences make you want to complain.

E. These phrases let people know you are only angry at the situation

1.D 2.B 3.A 4.E 5.C 【解析】本文介绍了没有礼貌的抱怨不会解决问题，要使用礼貌的语言和友好的语调来解决遇到的问题。 1.根据短文的第一段But your order is wrong or not cooked properly. You may buy a product that breaks the next day.可知，订单错了或烹饪...

Answer 1