22．　　　　 public are concerned about whether the government will be able to find 　　way to solve the problem.

　　　 A．不填; the　　　　　　 B．不填; a　　　　　　　 C．The; the　　　　　　　 D．The; a

第一节：单项填空(共15小题，每小题1分，满分15分)

从A、B、C、D四个选项中，选出可以填入空白处的最佳选项，并在答题卡上将该项涂黑。

例：We 　　　　last night, but we went to the concert instead.

　　　 A．must have studied　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　 B．might study

　　　 C．should have studied　　　　　　　　　　　　　　　 D．would study

　　 答案是C。

21．--- Hi! I’m home!

--- 　　　　　Did you have a good trip?

--- Yes, thanks.

　　　 A．You’re welcome.　　　　　　　　　　　　　　　　 B．Well done.

　　　 C．Welcome back.　　　　　　　　　　　　　　　　　　 D．I’d be happy to.

　　 　Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest　checking out of our Polynesian Village resort (度假胜地) at Walt Disney was asked how she 　1 　her visit. She told the front-desk clerk she had had a(n) 　 2　 　vacation, but was heartbroken about 　3 　　several rolls of Kodak color film(胶卷) she had not yet 　4 　. At that moment she was particularly 　5 　over the loss of the pictures she had shot at our Polynesian Luau, as this was a memory she especially treasured.

　　 　Now, please understand that we have no written service rules 6 　　lost photos in the park. 　7 　, the clerk at the front desk understood 　Disney’s idea of caring for our 8 . She asked the woman to leave her a couple rolls of 　9 　film, promising she would take care of the rest of our show at Polynesian Luau.

　　 　Two weeks later the guest received a　 10 　at her home. In it were photos of all the actors of our show, 11 　　signed by each performer. There were also 12 　of the public procession (游行队伍) and fireworks in the park, taken by the front-desk clerk in her own 　13 　after work. I happened to know this story because this guest wrote us a letter. She said that never　in her life had she received such good service from any business.

　　 　Excellent 14　 　does not come from policy (政策性的) handbooks. It comes from people who 　15 　--and from a culture that encourages and models that attitude.

1. A. expected　　　 B. realized　　　 C. paid　　　　　 D. enjoyed

2. A. disappointing　 B. wonderful　　　C. uncomfortable　 D. important

3. A. taking　　　　 B. dropping　　　 C. losing　　　　 D. breaking

4. A. developed　　　 B. taken　　　　　 C. washed　　　　 D. loaded

5. A. silly　　　　　 B. nervous　　　　 C. calm　　　　　 D. sad

6. A. covering　　　 B. finding　　　　 C. making　　　　 D. keeping

7. A. Excitedly　　　 B. Fortunately　　 C. Therefore　　　 D. Quietly

8. A. workers　　　　 B. guests　　　　 C. managers　　　 D. clerks

9. A. printed　　　　 B. shot　　　　　 C. unused　　　　 D. recorded

10. A. film　　　　　 B. card　　　　　 C. camera　　　　 D. packet

11. A. frequently　　 B. personally　　 C. alone　　　　　 　D. actually

12. A. rules　　　　　 　B. pictures　　　 　C. handbooks　　D. performances

13. A. case　　　　　 　B. work　　　　　 　C. time　　　　　　 D. position

14. A. advice　　　　 　B. experience　　 C. quality　　　　 D. service

15. A. care　　　　　 　B. serve　　　　　 　C. like　　　　　 D. know