3、How much do you want?

2、Can (May) I help you?

　　　　 A．Shop assistant:

1、What can I do for you?

4、Mary isn't here right now. Can I take a message for you?

3、Mary, you are wanted on the phone.

2、Hold on please.

1、This is Mary speaking.

6、Who is it, please?

　　　　 B．Responses:

5、Could you ask him to call me, please?

4、Hello, may I speak to Mary?