【题目】 Earlier this summer, after packing my rucksack for a wild-camping holiday, I gazed at my belongings, and made a final adjustment to the contents of my bag.1

I quickly emailed my travel companion, a photographer friend called Jacob to make sure I could have some pictures of our trip afterwards, so I could pop a few up on Instagram when I returned. And then I set off, feeling — for the first time in a number of trips — that I was genuinely escaping the stresses and strains of my everyday life.2Because the way stress locates us, these days, is via our phones.

3However, I've realized that for a holiday really to function as a holiday, I need an escape from social status anxiety , from caring about “likes”, and from having to photograph every tiny detail of life to prove our existence. When we overshare a glossy version of our trip online, we miss out on talking about our trips when we return, which is part of the joy of travel. Posting in the moment denies us this opportunity to relive (回味) our experience, and prolong that holiday feeling.4

During my three-day Insta-break, my stress levels decrease quickly within 24 hours.5I made mental notes of funny moments, cultural observations, tips and when I returned, I had interesting, detailed chats with friends about my time away.

A.I also changed how I processed the trip itself.

B.So I am fully supportive of screen-free holidays.

C.I took out my iPhone, and threw it under my bed.

D.1 would lose track of my coworkers, my friends and my family.

E.None of them could touch me for the next three glorious days.

F.So this summer, as you plan your trip, ask if you can delete Instagram.

G.As a travel writer, abandoning my phone for my holiday felt like the extreme betrayal.

【题目】 I'm on the phone with a frustrated customer, and a note appears on my computer screen: You are speaking slower than usual. Speed up. I do, and the message disappears, only to be replaced with another: Continuous Speaking — Finish your thought.

This is Cogito, an artificial intelligence program designed to help customer service workers communicate more clearly, empathize (产生共鸣) with frustrated callers, and improve their overall performance. Cogito listens to the tone, pitch, word frequency and other factors in customer service conversations. When it detects something wrong-an irritated customer, a call center agent taking too long to respond — it displays a note on the agent's computer telling them how to improve.

For anyone who's spent hours of their lives stuck on the phone with an unhelpful or very rude customer service agent, Cogito may seem. like a godsend. And some customer service agents using the software generally say they find it helpful. One employee says that Cogito helped her cut her average call time nearly in half, while another says it helped her speaking slow down.

Cogito has been launched to more than sixty call centers across the U. S. over the past year. The company behind the software, Cogito Inc., has raised more than $ 70 million. “We were 45 people a year ago,” says Cogito CEO Josh Feast, whose. company now has 150 employees. At MetLife, managers say that the program improved customer satisfaction by 13%and helped agents (who take an average of 700 calls a week) to have more “human” conversations.

Such software as Cogito is unlikely to stop at the meeting room. But like other enterprise software, it could soon spread well beyond call centers and other offices and into our daily lives.

1What's the purpose of Cogito program?

A.To speed up customer service workers' speaking.

B.To store the conversations between customers and agents.

C.To improve customer service agents' communication with callers.

D.To complain of frustrated callers.

2What can we infer about Cogito in Paragraph 4?

A.Cogito bas been used by sixty call centers in the world.

B.The company behind the software benefits a lot from Cogito.

C.Josh Feast designed Cogito with the help of employees.

D.Customers weren't satisfied with MetLife's service without Cogito.

3What's the future of Cogito according to the text?

A.It'll be part of our normal day-to-day life.

B.I'll spread into other offices.

C.I'll tell humans what to do.

D.I'll replace customer service agents.

4Where is the text most likely from?

A.A novel.B.A brochure.

C.A guidebook.D.A magazine.

【题目】 One spring morning many years ago, I had been prospecting for gold along Coho Creek in southeastern Alaska. Suddenly, no more than 20 paces away was a huge Alaskan timber wolf-caught in a trap.

From her appearance, I guessed she had been trapped for several days. She needed my help, I thought. But if I tried to release her, she would turn aggressive to me. The wolf was clearly suffering. The trap's steel jaws had imprisoned two toes. They were swollen and lacerated, but she wouldn't lose the paw (爪子) — if freed. Yet each time I moved closer, she would make a frightening growl. If I could only win her confidence, I thought. It was her only hope.

Over the next few days, I divided my time between prospecting and trying to win the wolf's trust. I talked gently with her, throwing her some meat. Gradually, I kept edging closer — though I was careful to remain beyond the length of her trap chain.

At dusk on the fifth day, I delivered her dinner. Suddenly, I saw a slight wagging of her tail. I moved within the length of her chain. She remained sill. As a towering man, my heart was in my mouth, though. Within her reach, I wrapped my blanket around myself and slowly settled onto the cold ground. It was long before I fell asleep.

The next morning, I slowly placed my hand on the wolf's injured leg. Unexpectedly; she made no threatening move. Then I applied pressure, the trap sprang open, and the wolf pulled free.

My experience told me the wolf would vanish into the woods quickly. But cautiously, she crept toward me and sniffed my hands and arms. This went against everything I'd ever heard about timber wolves. Yet, strangely, it all seemed so natural.

1What happened to the timber wolf?

A.She was stuck in a trap.B.Her food ran out.

C.Her legs were swollen.D.She was caught in the author's trap.

2What was the only hope for the wolf to be saved?

A.Some food.B.The author's care.

C.Her trust in the author.D.Winning the author's confidence.

3Why was falling asleep difficult for the author?

A.He was too close to the wolf.B.The ground was too cold.

C.The wolf remained still.D.The wolf wagged her tail.

4How did the author feel about the outcome of the event?

A.It was frightening and surprising.B.It was unexpected but natural.

C.It was humorous and natural.D.It was terrifying but encouraging.

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