题目内容

【题目】Why isn't the woman taking the medicine?

A.It isn't very effective.B.It doesn't work at all.C.It has harmful side effects.

【答案】C

【解析】

【原文】

M:Are you feeling better these days,Ms. Green?

W:Well,frankly speaking,I don’t know.

M:Is it true that you can’t take this medicine?

W:Yes.It works well,but the side effects are really bad.

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【题目】 I'm on the phone with a frustrated customer, and a note appears on my computer screen: You are speaking slower than usual. Speed up. I do, and the message disappears, only to be replaced with another: Continuous Speaking — Finish your thought.

This is Cogito, an artificial intelligence program designed to help customer service workers communicate more clearly, empathize (产生共鸣) with frustrated callers, and improve their overall performance. Cogito listens to the tone, pitch, word frequency and other factors in customer service conversations. When it detects something wrong-an irritated customer, a call center agent taking too long to respond — it displays a note on the agent's computer telling them how to improve.

For anyone who's spent hours of their lives stuck on the phone with an unhelpful or very rude customer service agent, Cogito may seem. like a godsend. And some customer service agents using the software generally say they find it helpful. One employee says that Cogito helped her cut her average call time nearly in half, while another says it helped her speaking slow down.

Cogito has been launched to more than sixty call centers across the U. S. over the past year. The company behind the software, Cogito Inc., has raised more than $ 70 million. “We were 45 people a year ago,” says Cogito CEO Josh Feast, whose. company now has 150 employees. At MetLife, managers say that the program improved customer satisfaction by 13%and helped agents (who take an average of 700 calls a week) to have more “human” conversations.

Such software as Cogito is unlikely to stop at the meeting room. But like other enterprise software, it could soon spread well beyond call centers and other offices and into our daily lives.

1What's the purpose of Cogito program?

A.To speed up customer service workers' speaking.

B.To store the conversations between customers and agents.

C.To improve customer service agents' communication with callers.

D.To complain of frustrated callers.

2What can we infer about Cogito in Paragraph 4?

A.Cogito bas been used by sixty call centers in the world.

B.The company behind the software benefits a lot from Cogito.

C.Josh Feast designed Cogito with the help of employees.

D.Customers weren't satisfied with MetLife's service without Cogito.

3What's the future of Cogito according to the text?

A.It'll be part of our normal day-to-day life.

B.I'll spread into other offices.

C.I'll tell humans what to do.

D.I'll replace customer service agents.

4Where is the text most likely from?

A.A novel.B.A brochure.

C.A guidebook.D.A magazine.

【题目】 I shall always recall the autumn and the girl playing the violin. She made me realize true friendship. I know she will always be my best friend .

It was a golden season. I could see the yellow leaves falling on the cool wind. In such a season, I liked walking alone on the leaves in the woods, listening to the sound of them.

Autumn is a lonely season and everything is still. Such surroundings always get me down. But one day, the sound of a violin flowed into my ears like a stream flowing in the mountains. I was so surprised that I jumped to see what it was. A young girl, standing in the wind, was lost in playing her violin.

I had never seen her before. The music was so nice that I listened quietly. Lost in the music, I didn't know that I had been standing there for so long but my existence did not seem to disturb her.

Leaves were still falling. Every day she played the violin at the same time and the same place and I went to watch her performance . I was the only listener. The autumn seemed no longer lonely and life became interesting. Though we didn't know each other, I thought we were already good friends. I believe she also had the same feeling.

Autumn was nearly over. One day, when I was listening carefully, the sound suddenly stopped. To my astonishment, the girl came over to me.

“You must like the violin.” she said.

“Yes, and you play very well. Why did you stop?” I asked.

Suddenly, a sad expression appeared on her face and I could feel something unusual.

“I came here to see my grandmother, but now I must leave. I once played badly. It was your appreciation and listening every day that encouraged me.” she said.

“In fact, it was your playing that gave me a meaningful autumn,” I answered, “let's be friends. The girl smiled and so did I.

During the rest days left, I had never heard her play again. Only thick leaves were left on the ground. But I will not forget the girl. She is just like a dream, so short, so bright, like a shooting star giving off all its light that it makes the autumn sky shining.

1What did the writer like doing in autumn?

A.Enjoying the fresh air in the woods.

B.Seeking for surprises.

C.Walking alone on the leaves and listening to the sound of the woods.

D.Walking by himself on the leaves and listening to the sound of the falling leaves.

2What is the mood of the writer in fall?

A.He is in high spirits.B.He is surprised.

C.He feels blue.D.He is calm.

3What can we learn from the talk between the writer and the girl?

A.Appreciation and listening benefit others as well as ourselves.

B.The violin is powerful.

C.The girl would miss her grandmother.

D.Their meeting was expected.

4What does the writer want to express from the story?

A.Beauty and love are the unchangeable themes.

B.A friend in need is a friend indeed.

C.Persistence is important for us to succeed.

D.Many people may step in your life, but only true friends leave beautiful footprints on your heart.

【题目】 In the space of just two years, the app Douyin, created by Beijing-based company ByteDance, has gathered more than half a billion users—around 40%of them outside China—who share short videos of themselves lip-syncing( 假唱), cooking, dancing or just being silly. What sets ByteDance apart is its success in the social media category, which is controlled by Facebook, Twitter and Snap—all Western companies.

ByteDance calls itself an artificial intelligence company. It uses machine learning and algorithms ( 算法) to figure out what people like most and give them more of what they want to see. On Douyin, people can edit and beautify 15-second videos before posting them online. The app has even made a phrase to describe people glued to their customized feeds: “shua Douyin” or “scrolling through Douyin”. Last year, the company released TikTok, the overseas version of Douyin. ByteDance’s growing video empire has made it the world’s fifth biggest app maker. ByteDance says TikTok and Douyin together have more than 500 million monthly active users.

Investors like ByteDance because its hundreds of millions of users attract a lot of advertising money. The video apps are lucrative because they attract a lot of users in their teens and 20s, who are more generous with the money. ByteDance also makes money through income sharing deals. People on TikTok, for example, can buy digital coins to give to other people on the app—like throwing money in a performer’s tip jar. ByteDance takes a cut of those earnings.

ByteDance’s founder and CEO is Zhang Yiming, a 35-year-old former Microsoft employee. People who have worked with Zhang describe him as someone who thinks deeply about technology and spends much of his free time writing code.

Like Facebook and Twitter, ByteDance is also battling fake news and inappropriate content. ByteDance promises to add thousands more employees to review content on Douyin.

1What makes ByteDance so special?

A.It is the biggest artificial intelligence company on the earth.

B.Its app challenges similar companies’ rule in Western world.

C.It invented the social media app initially in the world.

D.It has controlled Facebook, Twitter and Snap.

2Why is Douyin so popular?

A.It is a new generation hi-tech product.

B.It has both home and overseas version.

C.It meets the demand of people individually.

D.It is easy and totally free to operate online.

3How does Byte Dance make a profit?

A.By charging the users.

B.By selling its artificial intelligence.

C.By forcing the users to donate.

D.By charging the advertisement.

4What’s the meaning of the underlined word “lucrative” in Paragraph 3?

A.expensiveB.profitable

C.popularD.creative

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