Something needs to change,and needs to be fixed,and you've worked hard to create a vision oi where you want it to be in future. But are you 100% sure that you're right? And are you absolutely certain that your solution will work perfectly,in every way? The solution is to have a process that you can follow when you need to make a change or solve a problem,1       .

A popular tool for doing just this is the Plan-Do-Check-Act Cycle. Follow the steps below every time to ensure you get the highest quality solution possible.

Step 1 ：Plan First,identify exactly what your problem is.   Once you've done this,it may be appropriate for you to map the process that is at the root of the problem. 2       Step 2 ：Do This phase involves several activities：

* List possible solutions.

*       3      

* Implement (实施) a pilot project on a small scale basis,with a small group,or in a limited geographical area.

Step 3 ：Check 4          Besides,you should gather together any experience from it that could make it even better.

Depending on the success of the pilot,and the number of areas for improvement you have identified,you may decide to repeat the "Do" and "Check" phases.

Once you are finally satisfied that the costs would outweigh the benefits of repeating the Do-Check cycle any more,you can move on to the final phase.

Step 4 ：Act Now you implement your solution fully. 5       Sometimes you need to loop back to the Plan Phase (Step 1) ，and seek out further areas for improvement.

   A. Select the best of these solutions.

   B. It is also sometimes called the Shewhart Cycle.

   C. Use it in some other trial design appropriate to the nature of your problem.

   D. In this phase. vou measure how effective the oilot solution has been.

   E. Next,draw together any other information you need that will help you start working out solutions.

   F. However,your use of the PDCA Cycle does not necessarily stop there.

   G. a process that will ensure you plan,test and feedback before you commit to your work

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Poinsettias (—品红) are native in Mexico but this colourful plant has become part of the Christmas tradition all over North America. The red part of the poinsettia plant are leaves and not flowers. The leaves that have turned red called bracts (苞) .The weeks before Christmas are a busy time for poinsettia sales. More poinsettias are sold in North America in the six weeks before Christmas than all other weeks of the year combine. This year about 65 million potted poinsettias were sold at cost of more than 250 million dollars in total. More poinsettias are sold than any other kind of potted plant.

Poinsettias are sometimes said to be poison but they are not. Eat the leaves might make you slight sick. However,even a small child must eat about 500 leaves before they would be dead.

二、短文填词

To find the Northwest Passage,a sea route to China and the Far East,was the goal of many sailors for centuries. In 1497 the French explorer,John Cabot,was the first 1       (attempt) to find a route. He was not 2          (success) .

In 1610 the British sailor,Henry Hudson tried to find the Northwest Passage. When Hudson sailed into 3        is now Hudson Bay,he thought that he4 ( find) the Pacific Ocean. 5       winter was coming,Hudson did not want to return to England. Because he thought that he was in the Pacific Ocean,he headed south. Instead of finding 6       (warm) ， the sailors on the Discovery encountered a dead end in James Bay. James Bay 7       (freeze) in winter and Hudson and his men were forced to spend the winter there.

The ice did not break 8        until June 1611. Henry Hudson wanted to continue westward but his crew wanted to return to England. There was a mutiny (叛乱) .Henry,his son John,and some other crew members were put in a small boat and9       (leave) behind. It was not until 1944 10           a ship was able to navigate through the Northwest Passage in one season.

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Imagine that your boss has asked you to prepare an important presentation for the next board meeting. You only have a few days to put it together,your workload is already high,and you have many other urgent tasks on your To-Do List. Because of this,you're anxious,you can't concentrate,and everything seems to distract you. 1       The Urgent/Important Principle helps you quickly identify the activities that you should focus on,as well as the ones you should ignore.

1. Important and Urgent There are two distinct types of urgent and important activities：ones that you could not have foreseen,and others that you've left until the last minute. 2       However,you can't always predict or avoid some issues and crises. Here,the best approach is to leave some time in your schedule to handle unexpected issues and unplanned important activities.

2. Important but Not Urgent These are the activities that help you achieve your personal and professional goals,and complete important work.

Make sure that you have plenty of time to do these things properly,so that they will not become urgent. 3      

3. Not Important but Urgent Urgent but not important tasks are things that prevent you from achieving your goals. Ask yourself whether you can reschedule or delegate (委派任务) them.

4          Sometimes it's appropriate to say "no" to people politely,or to encourage them to solve the problem themselves.

Alternatively,try to have time slots when you are available,so that people know they can speak with you then.

4. Not Important and Not Urgent

 5       You can simply ignore or cancel many of them. However,some may be activities that other people want you to do,even though they don't contribute to your own desired outcomes. Again,say "no" politely,if you can,and explain why you cannot do it.

Schedule your tasks and activities based on their importance and urgency. When you use this principle to prioritize your time,you can deal with truly urgent issues,at the same time working towards important,longerterm goals.

   A. This will maximize your chances of keeping on track.

   B. You can eliminate lastminute activities by planning ahead.

   C. A common source of such activities is other people.

   D. These activities are just distractions (分散精力的事情) 一avoid them if possible.

   E. To use this principle,list all of the activities and projects that you feel you have to do.

   F. So,how can you beat this stress,and deliver the things that are essential to doing a good job?

   G. Also,remember to leave enough time in your schedule to deal with unforeseen problems.

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I first heard this story a few years ago from a girl I met in New York. Probably the story is one of those mysterious folk belief that reappear every few years. However,I still like to think that it really does happen,somewhere and sometime.

Three girls and three boys were going to Fort Lauderdale,and when they were boarded the bus,they were carrying sandwiches and wine,dreamed of golden beaches. As the bus past by New Jersey,they began to notice Vingo. He sat in the front of them,dressed in an illfitting suit,his dust face masking his age. He kept chewing the inside of his lips,frozen into silence. Deeply into the night,the bus pulled at a restaurant,and everybody got off except that Vingo. He sat rooting in his seat,and the young people began to wonder about him.

An American friend has invited you to visit his family. You've never been to an American's home before,and you're not sure what to do. Should you take a gift? How should you dress? What time should you arrive? What should you do when you get there? Glad you asked. 1       That's what hospitality is all about―making people feel at home when they're not.

The question of whether or not to bring a gift often makes guests feel restless. For some countries,giving your host a gift is not just a social nicety. 2       Of course,some people do bring a small token of appreciation to their hosts. Appropriate gifts for general occasions might be flowers or candies.

American hospitality begins at home,especially when it involves food. 3       Most Americans agree that good home cooking beats restaurant food. Plan to arrive on time,or else call to inform your hosts of the delay.

When you've had plenty,you might offer to clear the table or wash the dishes. But since you're the guest,your hosts may not let you. After an hour or so of general chat,it's probably time to leave. 4       It's more polite to wait for the host to offer you a guided tour.

Americans usually like to have advance notice when people come to see them. Only very close friends drop by unannounced. 5       As one 19th century French writer put it, "The first day a man is a guest,the second a burden,the third a pest. " While you're staying with an American family,try to keep your living area neat and tidy. And they may even invite you back!

   A. During the dinner conversation,it's customary to compliment the hostess on the wonderful meal.

   B. When you're the guest,you should just make yourself at home.

   C. But in American culture,a guest is not obligated to bring a present.

   D. Instead,they may invite everyone to move to the living room for dessert with tea or coffee.

   E. And above all,don't go snooping around the house.

   F. Your host family will appreciate your consideration.

   G. This is especially true if the guests want to stay for a few days.

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The Internet changes the world and lifestyle as well. Meanwhile,have you been afraid of being let out? Worried about 1        will happen to your Facebook account after you die?

Worry no more as a new feature introduced by the social networking giant on Thursday allows users to choose a "legacy (遗产) contact" 2       will inherit your account after you die. "Facebook is a place where we can share and connect with friends and family. For many of us,it's 3       a place to remember and honor those we've lost," said a Facebook blog. Google was the 4        to introduce the feature back in 2013,5       ( allow) users to choose heir for Gmail,cloud storage and other services. Previously,Facebook accounts of deceased members6       (freeze) once the site noticed their owners had passed away. In its stead,a memorial page will be created. "By talking to people who have experienced loss,we realized there is more we can do 7       (support) those who are grieving and those who want a say in what happens to their account after 8         (die) ”，the blog added.

The memorialized profiles have also been redesigned to pay respect 9        the deceased by adding "Remembering" above their name. Legacy contacts will also be able to pin a post to the top of their timeline. The new policy will be first implemented (执行) in the US before 10         (expand) to other countries.

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The origins of the majority of festivals haven't been exactly founded. Take Mother's Day for instance. It dated back in the era of ancient Greek and Romans. But the roots of this day can also be traced in the UK which a Mothering Sunday was celebrated much. Moreover,the celebration of the festival as it is seen today a recent phenomenon.

Today the festival of Mother's Day is celebrated across 46  countries and is a huge popular event. Millions of people take the day as an opportunity to honoring their mothers for giving them life and raising them. The more recently history of this day can go back to seventeenth century in England. There a Mothering Sunday was celebrated annually on the fourth Sunday of Lent. After a prayer service in church to honor Virgin Mary,children brought various kind of gifts and flowers to pay tribute to their own mothers.

A Nepalese man,Khagendra Thapa Magar,was declared the world's shortest man at 26. 4 inches (67 centimeters) .

Today,a 72-year-old Nepalese man who is about the size of a toddler (学步的儿童) on Sunday became the world's shortest person ever 1         (record) and took over the title.

Guinness World Records official measured Chandra Bahadur Dangi to confirm his 2       (high) of 21. 5 inches. Guinness official presented Dangi with two certificates for being the world's shortest 3          (live) man and the world's shortest person recorded in Guinness' history. Since Dangi's village is so remote,4       recently did Dangi gain notice. A forest contractor met him and told local media.

"I am very happy. Now I want to travel 5        Nepal and to foreign countries, " he told reporters. He said he had no desire to get married,6 would like to meet the prime minister of Nepal soon. Before 7       (measure) in the capital,he had never seen a doctor and had never been seriously 8        or had any injuries. He has a normal sized head and regular shaves,but his body is small. He eats mainly rice and vegetables,and 9       (occasion) meat,but in small portions.

Dangi takes the shortest man record from Junrey Balawing of the Philippines,10       is 23,5 inches tall. He also beat the record of Gul Mohammed of India as the shortest adult human to have their height verified by Guinness.

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The season of college graduation is on. The challenge facing every graduate is to find a satisfactory job. Perhaps you have started to or are involved in hunting.

If you're finding it tough to land a job,you may as well try expanding your jobhunting plan to include the following tactics：

Set your goal. While you should always keep your opinions open to compromise,you should also be sure to target exactly what you want in a job. 1       Where there is something to do,there is a hidden chance.

Schedule ample interviews. Use every possible way to get interviews―surfing the Internet,answering advertisements,contacting companies directly,etc. 2       Keep trying. Even if someone does not hire you,write them a thankyou note. Then,some weeks later,send another brief letter to explain that you still have not found the perfect position and that you will be available to interview again. 3       Make it your fulltime job. 4       You have to make time for it. If you're unemployed and looking for a job,devote as much time as you would to a fulltime job.

Develop interpersonal relationship. 5       They'll have some insights that people at your own level won't have,and will be in a good position to hire you or recommend you to be hired. Maintain your confidence,stay persistence,and think positively,and eventually you will get a job that suits you.

   A. Do this with every position you interview for,and you may just catch a break.

   B. If you have a job while you're looking for a new one,figure out an organized schedule to maximize your searching time.

   C. Even if a job is not perfect for you,every interview can be seen as a positive experience.

   D. A specific job hunt will be more efficient than a haphazard one.

   E. In the research phase of your jobhunting,talk to people who are on a level above you in your desired industry.

   F. You can't find a job by looking occasionally.

   G. Keep your spirits up,because looking for a job is one of the toughest things you will ever have to do.

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