题目内容

【题目】Examinations are of great1(important) in Chinese schools and universities,so millions of the students take part in them every year.Almost all the students2(teach) from an early age to understand the nature of examinations.It is true that some students can pass an examination3(easy) than others,although it doesn't mean they are better with their study.

Quite a few students are afraid of examinations though they master4they have learned very well.Sometimes the fear of examinations comes from pressure.

People think pressure is good for students5it can make the students6(try) harder and make some school work more challenging.But too much pressure may even cause diseases7will influence students’ academic performance badly.

No student succeeds8hard work.If one spends little little9(work) on their lessons every day,they can't expect10good result at the end of the term.Developing study skills can get students to learn better and to pass examinations with ease if they understand the lessons and the work involved.

【答案】

1importance

2are taught

3more easily/easier

4what

5as/because

6try

7which

8without

9working

10a

【解析】对学生来说考试是非常重要的。有些学生会有很大的压力,没有任何一个人不努力就可以成功,掌握一些学习技巧会有很大帮助。

1 考查固定搭配。be of +名词=be+形容词。be of great importance=be very important,非常重要。因此填importance。

2考查被动语态。主语all the students与动词teach之间是被动关系,学生被教,因此应该用被动语态。故填are taught。

3考查形容词比较级。根据下文的than others可知,此处是表示比较,所以要填比较级。故填more easily。

4此处是宾语从句,从句中缺少宾语,所以用what来表示所学的东西。故填what。

5考查连词。根据句意可知,这里表示的是原因。人们认为压力对学生有好处,因为这能使学生们更加努力。故填as/because。

6考查动词。make sb. do sth.使某人做某事。这是固定用法,故填try。

7考查定语从句。先行词为diseases,指物,在从句中做主语,故填which。

8考查介词。句意:没有学生可以不努力就成功。根据句意可知此处应该填“没有”这个意思的词,故填without。

9考查动词。spend…(in) doing sth.在……上花费……。这是固定用法,故填working。

10考查冠词。result是可数名词,此处是泛指,所以前面应该加不定冠词a,表示一个好的结果。故填a。

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2I prefer studying English at home _________watching the match.

3The beauty of the West Lake is beyond__________(describe).

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6‘Ben’ is usually short _________’Benjamin’.

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8We are not allowed_________(talk) aloud in class. It is the same with the students in other classes.

9His wonderful performance left a deep impression _______the audience.

10With many things___________(buy), I left for the supermarket.

11I can’t imagine how you can do it in the___________(absent) of any other helpers?

12He was waiting for his brother’s return with deep___________(anxious).

13With his help, we’ve learned how to___________(analysis) problems.

14The advertisement for engineers in the local paper attract many____________(apply).

15Upon____________(arrive), Jimmy found a long line of customers waiting in front the counter.

16With the____________(assist) of his brother, he sold one painting.

17I got into an___________(argue) with a friend.

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【题目】There were smiling children all the way.Clearly they knew at what time the train passed their homes and they made it their business to stand along the railway,wave to complete strangers and cheer them up as they rushed towards Penang.Often whole families stood outside their homes and waved and smiled as if those on the trains were their favorite relatives.This is the simple village people of Malaysia.I was moved.

I had always traveled to Malaysia by plane or car,so this was the first time I was on a train.I did not particularly relish the long train journey and had brought along a dozen magazines to read and reread.I looked about the train. There was not one familiar face.I sighed and sat down to read my Economics.

It was not long before the train was across the Causeway and in Malaysia.Johore Baru was just another city like Singapore,so I was tired of looking at the crowds of people as they hurried past.As we went beyond the city,I watched the straight rows of rubber trees and miles and miles of green.Then the first village came into sight. Immediately I came alive;I decided to wave back.

From then on my journey became interesting.I threw my magazines into the waste basket and decided to join in Malaysian life.Then everything came alive.The mountains seemed to speak to me.Even the trees were smiling.I stared at everything a if I was looking at it for the first time.

The day passed fast and I even forgot to have my lunch until I felt hungry.I looked at my watch and was surprised that it was 3:00 p.m.Soon the train pulled up at Butterworth.I looked at the people all around me.They all looked beautiful.When my uncle arrived with a smile,I threw my arms around him to give him a warm hug(拥抱).I had never done this before.He seemed surprised and then his weather-beaten face warmed up with a huge smile.We walked arm in arm to his car.

I looked forward to the return journey.

1The author expected the train trip to be______.

A. adventurous B. pleasant

C. dull D. exciting

2What did the author remember most fondly of her train trip?

A. The friendly country people. B. The mountains along the way.

C. The crowds of people in the streets. D. The simple lunch served on the train.

3Which of the following words can best take the place of the word "relish" in the second paragraph?

A. choose B. enjoy

C. prepare for D. carry on

4What can we learn from the story?

A. Comfort in traveling by train. B. Pleasure of living in the country.

C. Reading gives people delight. D. Smiles brighten people up.

【题目】根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

Customer service refers to the way that companies behave towards their customers. 【1】 However, many a time organizations don’t focus on customer relationship management, and that’s what makes customers angry, which is one of the reasons why companies lose their customers. 2

First of all, you need to realize the great value of the customers. It’s they who are the boss, and it’s because of them that you get your pay checks. So do take your customers seriously.

3】You need to ask the customers the right kind of questions and think of the possible solutions which you can provide. Understand how they feel according to a particular situation, their body language, tone of voice and words they speak. Never make assumptions (臆断)and think that you know what the customers want.

4】 Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way.

In addition, there are some other skills which will help you in serving your customers better. For example, once you finish solving the problem for the customers, before ending the call, always remember to ask if there is anything else you can do for them. End the call with a “thank you”. If the customers are angry, let them express their anger completely. 5】Once they’ve finished speaking, try to calm them down by apologizing.

In a word, always remember that if the customers remain happy, you’ll be in business.

A. Never interrupt or start speaking until they’ve finished.

B. You can bring in as many new customers as you want.

C. So customer service is important and you should know how to improve it.

D. Finding out the needs of the customers is another important customer service tip.

E. Making customers feel they are important is an excellent way to serve them better.

F. It’s the quality of service that determines whether the customer remains with the company.

G. More companies are finding that their customer service should not be limited to stores.

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