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Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest __1__ out of our Polynesian Village resort (度假胜地) at Walt Disney was asked how she __2__ her visit. She told the front-desk clerk she had had a (n) __3__ vacation, but was heartbroken about __4__ several rolls of Kodak color film she had not yet __5__. At that moment she was particularly __6__ over the loss of the pictures she had shot at our Polynesian Luau, __7__ this was a memory she especially treasured.
Now, please understand that we have no written service rules __8__ lost photos in the park. __9__, the clerk at the front desk __10__ Disney's idea of caring for our __11__. She asked the woman to leave her a couple rolls of __12__ film, promising she would take care of the rest of our show at Polynesian Luau.
Two weeks later the guest received a __13__ at her home. In it were photos of all the actors of our show, __14__ signed by each performer. There were also __15__ of the public procession (游行队伍) and fireworks in the park, taken by the front-desk clerk in her own __16__ after work. I happened to know this __17__ because this guest wrote us a letter. She said that __18__ in her life had she received such good service from any business.
Excellent __19__ does not come from policy (政策性的) handbooks. It comes from people who __20__ --and from a culture that encourages and models that attitude.
1.A．working B．checking C．trying D．staying
2.A．expected B．realized C．paid D．enjoyed
3.A．disappointing B．wonderful C．uncomfortable D．important
4.A．taking B．dropping C．losing D．breaking
5.A．developed B．taken C．washed D．loaded
6.A．silly B．nervous C．calm D．sad
7.A．when B．where C．as D．which
8.A．covering B．finding C．making D．keeping
9.A．Excitedly B．Fortunately C．Therefore D．Quietly
10.A．understood B．reminded C．trusted D．discovered
11.A．workers B．guests C．managers D．clerks
12.A．printed B．shot C．unused D．recorded
13.A．film B．card C．camera D．packet
14.A．frequently B．personally C．alone D．actually
15.A．rules B．pictures C．handbooks D．performances
16.A．case B．work C．time D．position
17.A．story B．place C．photo D．show
18.A．only B．almost C．never D．nearly
19.A．advice B．experience C．quality D．service
20.A．care B．serve C．like D．know
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Now, please understand that we have no written service rules __8__ lost photos in the park. __9__, the clerk at the front desk __10__ Disney's idea of caring for our __11__. She asked the woman to leave her a couple rolls of __12__ film, promising she would take care of the rest of our show at Polynesian Luau.
Two weeks later the guest received a __13__ at her home. In it were photos of all the actors of our show, __14__ signed by each performer. There were also __15__ of the public procession (游行队伍) and fireworks in the park, taken by the front-desk clerk in her own __16__ after work. I happened to know this __17__ because this guest wrote us a letter. She said that __18__ in her life had she received such good service from any business.
Excellent __19__ does not come from policy (政策性的) handbooks. It comes from people who __20__ --and from a culture that encourages and models that attitude.
1.A．working B．checking C．trying D．staying
2.A．expected B．realized C．paid D．enjoyed
3.A．disappointing B．wonderful C．uncomfortable D．important
4.A．taking B．dropping C．losing D．breaking
5.A．developed B．taken C．washed D．loaded
6.A．silly B．nervous C．calm D．sad
7.A．when B．where C．as D．which
8.A．covering B．finding C．making D．keeping
9.A．Excitedly B．Fortunately C．Therefore D．Quietly
10.A．understood B．reminded C．trusted D．discovered
11.A．workers B．guests C．managers D．clerks
12.A．printed B．shot C．unused D．recorded
13.A．film B．card C．camera D．packet
14.A．frequently B．personally C．alone D．actually
15.A．rules B．pictures C．handbooks D．performances
16.A．case B．work C．time D．position
17.A．story B．place C．photo D．show
18.A．only B．almost C．never D．nearly
19.A．advice B．experience C．quality D．service
20.A．care B．serve C．like D．know
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完形填空（共y小题；每小题1.5分，满分30分）
Not too long ago ,an incident that happened at Walt Disney touched me greatly. A guest 36 out of our Polynesian Village resort（度假胜地）at Walt Disney was asked how she 37 her visit .She told the front-desk clerk she had had a (n) 38 vacation ,but was heartbroken about 39 several rolls of Kodak color film she had not yet 40 .At that moment she was particularly 41 over the loss of the pictures she had shot at our Polynesian Luau , 42 this was a memory she especially treasured.
Now ,please understand that we have no written service rules 43 lost photos in the park. 44 ,the clerk at the front desk 45 Disney’s idea of caring for our 46 . She asked the woman to leave her a couple rolls of 47 film , promising she would take care of the rest of our show at Polynesian Luau.
Two weeks later the guest received a 48 at her home .In it were photos of all the actors of our show,49 signed by each performer. There were also 50 of the public procession（游行队伍）and fireworks in the park ,taken by the front-desk clerk in her own 51 after work. I happened to know this 52 because this guest wrote us a letter .She said that 53 in her life had she received such good service from any business.
Excellent 54 does not come from policy (政策性的)handbooks .It comes from people who 55 and from a culture that encourages and models that attitude.
A．working B．checking C．trying D．staying
A．expected B．realized C．paid D．enjoyed
A．disappointing B．wonderful C．uncomfortable D．important
A．taking B．dropping C．losing D．breaking
A．developed B．taken C．washed D．loaded
A．silly B．nervous C．calm D．sad
A．when B．where C．as D．which
A．covering B．finding C．making D．keeping
A．Excitedly B．Fortunately C．Therefore D．Quietly
A．understood B．reminded C．trusted D．discovered
A．workers B．guests C．managers D．clerks
A．printed B．shot C．unused D．recorded
A．film B．card C．camera D．packet
A．frequently B．personally C．alone D．actually
A．rules B．pictures C．handbooks D．performances
A．case B．work C．time D．position
A．story B．place C．photo D．show
A．only B．almost C．never D．nearly
A．advice B．experience C．quality D．service
A．care B．serve C．like D．know
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Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest 1 out of our Polynesian Village resort at Walt Disney was asked how she 2 her visit. She told the front-desk clerk she had a(n) 3 vacation, but was heart-broken about 4 several rolls of Kodak color film she had not yet 5 . At that moment she was particularly 6 over the loss of the pictures she had shot at our Polynesian Luau, 7 this was a memory she especially treasured. Now, please understand that we have no written service rules 8 lost photos in the park. 9 , the clerk at the front desk 10 Disney's idea of caring for our 11 . She asked the woman to leave her a couple rolls of 12 film, promising she would take care of the rest of our show at Polynesian Luau. Two weeks later the guest received a 13 at her home. In it were photos of all the actors of our show, 14 signed by each performer. There were also 15 of the public procession(游行队伍) and fireworks in the park, taken by the front-desk clerk in her own 16 after work. I happened to know this 17 because this guest wrote us a letter. She said that 18 in her life had she received such good service from any business. Excellent 19 does not come from policy(政策性的) handbooks. It comes from people who 20 and from a culture that encourages and models that attitude.
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Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest 1 out of our Polynesian Village resort(度假胜地)at Walt Disney was asked how she 2 her visit. She told the front-desk clerk she had had a(n) 3 vacation, but was heartbroken about 4 several rolls of Kodak color film she had not yet 5 . At that moment she was particularly 6 over the loss of the pictures she had shot at our Polynesian Luau, 7 this was a memory she especially treasured.
Now, please understand that we have no written service rules 8 lost photos in the park. 9 , the clerk at the front desk 10 Disney’s idea of caring for our 11 . She asked the woman to leave her a couple rolls of 12 film, promising she would take care of the rest of our show at Polynesian Luau.
Two weeks later the guest received a 13 at her home. In it were photos of all the actors of our show, 14 signed by each performer. There were also 15 of the public procession (游行队伍) and fireworks in the park, taken by the front-desk clerk in her own 16 after work. I happened to know this 17 because this guest wrote us a letter. She said that 18 in her life had she received such good service from any business.
Excellent 19 does not come from policy (政策性的)handbooks. It comes from people who 20 —and from a culture that encourages and models that attitude.
1. A．working B．checking C．trying D．staying
2. A．expected B．realized C．paid D．enjoyed
3. A．disappointing B．wonderful C．uncomfortable D．important
4. A．taking B．dropping C．losing D．breaking
5. A．developed B．taken C．washed D．loaded
6. A．silly B．nervous C．calm D．sad
7. A．when B．where C．as D．which
8. A．covering B．finding C．making D．keeping
9. A．Excitedly B．Fortunately C．Therefore D．Quietly
10. A．understood B．reminded C．trusted D．discovered
11. A．workers B．guests C．managers D．clerks
12. A．printed B．shot C．unused D．recorded
13. A．film B．card C．camera D．packet
14. A．frequently B．personally C．alone D．actually
15. A．rules B．pictures C．handbooks D．performances
16. A．case B．work C．time D．position
17. A．story B．place C．photo D．show
18. A．only B．almost C．never D．nearly
19. A．advice B．experience C．quality D．service
20. A．care B．serve C．like D．know
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