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Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest 1 out of our Polynesian Village resort at Walt Disney was asked how she 2 her visit. She told the front-desk clerk she had a(n) 3 vacation, but was heart-broken about 4 several rolls of Kodak color film she had not yet 5 . At that moment she was particularly 6 over the loss of the pictures she had shot at our Polynesian Luau, 7 this was a memory she especially treasured. Now, please understand that we have no written service rules 8 lost photos in the park. 9 , the clerk at the front desk 10 Disney's idea of caring for our 11 . She asked the woman to leave her a couple rolls of 12 film, promising she would take care of the rest of our show at Polynesian Luau. Two weeks later the guest received a 13 at her home. In it were photos of all the actors of our show, 14 signed by each performer. There were also 15 of the public procession(游行队伍) and fireworks in the park, taken by the front-desk clerk in her own 16 after work. I happened to know this 17 because this guest wrote us a letter. She said that 18 in her life had she received such good service from any business. Excellent 19 does not come from policy(政策性的) handbooks. It comes from people who 20 and from a culture that encourages and models that attitude.
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| Not long ago I wasn't doing very well in exams and I was full of disappointment and __1__ thinking. While on the Internet,I met many new friends, but one in particular __2__.His nickname is Colorful Day and we __3__ on the Web.He told me: he lost his __4__ at age 15, and felt the whole world had closed its door to him. He was __5__ so fast that I couldn't believe he was blind! But he continued to __6__: Five years ago, I realized it was time to change my life.I had read about Helen Keller and understood her life and __7__. So I developed a website about her life __8__ mine called Three Days to See. I visited his website which was well produced and vividly __9__. I asked, "How did you 10 to build such a website?" He said,"Owing to the new technology, I can use software specially 11 for the blind. 12 I point the cursor(光标), it will just read it out to me. We can do far more things and 13 more information than we could before." I then asked, "Didn't you have great difficulty with it?" He hesitated and then began his 14 with a smiling face," Yes, but I have faith in myself to 15 my colorful day. And modern technology gives me this 16 to do it." His 17 attitude towards life made me believe that our destiny offers not the cup of despair, 18 the chalice (大杯) of opportunity. I returned to my lessons, and this time with a smile on my face and with 19 of a colorful future. The Internet, which opened to me to 20 different lives and cultures, has a charm you couldn't find in another wise nonvirtual world. | ||||
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| Not long ago I wasn't doing very well in exams and I was full of disappointment and __1__ thinking. While on the Internet, I met many new friends, but one in particular __2__. His nickname is Colorful Day and we __3__ on the Web. He told me: he lost his __4__ at age 15, and felt the whole world had closed its door to him. He was __5__ so fast that I couldn't believe he was blind! But he continued to __16__: Five years ago, I realized it was time to change my life. I had read about Helen Keller and understood her life and __7__. So I developed a website about her life __8__ mine called Three Days to See. I visited his website which was well produced and vividly__9__. I asked, "How did you __10__ to build such a website?" He said, "Owing to the new technology, I can use software specially __11__ for the blind. __12__ I point the cursor(光标), it will just read it out to me. We can do far more things and __13__ more information than we could before." I then asked, "Didn't you have great difficulty with it?" He hesitated and then began his __24__ with a smiling face, "Yes, but I have faith in myself to __15__ my colorful day. And modern technology gives me this __16__ to do it." His __17__ attitude towards life made me believe that our destiny offers not the cup of despair, __18__ the chalice (大杯) of opportunity. I returned to my lessons, and this time with a smile on my face and with __19__ of a colorful future. The Internet, which opened to me to __20__ different lives and cultures, has a charm you couldn't find in another wise nonvirtual world. | ||||
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