Remind children that bad things don’t last. It may sound simple, but the message is extremely important. “Children often don’t have the experience to know that when something bad happens—they lose an important game or their best friends lets them down—it’s not the end of the world,” explains Nancy Leffert, a senior research scientist with the Research Institute, an American adolescents’(青少年) and children’s research group. “They think their bad feelings will last for ever， or that one failure will ruin everything.”
Unfortunately, that kind of thinking discourages motivation(动机).“If a child believes that the cause of her upset is lasting, or that nothing she does will make a difference, it decreases her ability to keep on trying,” says Dorothy Rich, president of the Mega Skills Education Center of the Home and School Institute, based in Washington. Any time you can help your child see that a situation is not lasting, that a result can be changed, or that one opinion does not reflect reality, you give her reason to hope.
Case in point: “When my daughter Kathy was eight，art was one of her favorite subjects，”says Beth，a mother of two. “Then she got an art teacher who gave a great deal of praise to one student and barely noticed the rest．Kathy was ready to give up until I explained to her，‘Never stop doing your best just because one person doesn’t give you praise.’” Beth had to repeat the advice often，and finally her daughter got the message．“Kathy is twelve now, and art is still one of her strongest subjects.”
62. According to the passage we know many children_____.
A. know how to face a failure
B. try their best to avoid a situation of failure
C. don’t want to stay in bad feelings for ever
D. tend to take a failure as the end of the world
63. Which of the following can a parent say to his children to show that one’s opinion does not reflect reality?
A. “If you call your friend and apologize，he won’t stay mad at you.”
B.　“That may be what your teacher thinks, but I see it differently.”
C.　“You have lost today, but you can try again tomorrow.”
D.　“Go ahead. Don’t care what other people think.”
64. It can be inferred from the passage that_____.
A. teachers’ praise is very important to students
B. good teachers can give students useful advice
C. teachers should not praise their students in class
D. good teachers can find each student’s favorite subject
65. The best title of the passage is_____.
A. Help Children Promote Problem Solving Ability
B. Tell Children Not to Let Failure Ruin Them
C. Set Reasonable Hopes for Your Children
D. Teach Your Children to Be Happy

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Remind children that bad things don’t last. It may sound simple, but the message is extremely important. “Children often don’t have the experience to know that when something bad happens---they lose an important game or their best friend lets them down---it’s not the end of the world,” explains Nancy Leffert, a senior research scientist with the Research Institute, an American adolescents(青少年) and children’s research group. “They think their bad feelings will last for ever, or that one failure will ruin everything.”

Unfortunately, that kind of thinking discourages motivation(动机). “If a child believes that the cause of her upset is lasting, or that nothing she does will make a difference, it decreases her ability to keep on trying.” says Dorothy Rich, president of the MegaSkills Education Center of the Home and School Institute, based in Washington. Any time you can help your child see that a situation is not lasting, that a result can be changed, or that one opinion does not reflect reality, you give her reason to hope.

Case in point: “When my daughter Kathy was eight, art was one of her favorite subjects,” says Beth, a mother of two. “Then she got an art teacher who gave a great deal of praise to one student and barely noticed the rest. Kathy was ready to give up until I explained to her, “Never stop doing your best just because one person doesn’t give you praise.” Beth had to repeat the advice often, and finally her daughter got the message. “Kathy is 12 now, and art is still one of her strongest subjects.”

1.According to the passage we know many children__________.

A. know how to face a failure

B. try their best to avoid a situation of failure

C. don’t want to stay in bad feelings for ever

D. tend to take a failure as the end of the world

2.Which of the following is RIGHT about Nancy Leffert?

A. She is concerned about children’s attitudes towards failure.

B. She is the president of the Education Center.

C. She strongly believes that bad things won’t last long.

D. She is the director of the Research Institute.

3.Which of the following can a parent say to his children to show that one’s opinion does not reflect reality?

A. “If you call your friend and apologize, he won’t stay mad at you.”

B. “Go ahead. Don’t care what other people think.”

C. “You have lost today, but you can try again tomorrow.”

D. “That may be what your teacher thinks, but I see it differently.”

4.The best title of the passage is__________.

A. Help Children Promote Problem Solving Ability

B. Tell Children Not to Let Failure Ruin Them

C. Set Reasonable Hopes for Your Children

D. Teach Your Children to Be Happy

— Is it convenient if I call you up at 9 tomorrow morning?
— I am afraid not. I _____ a group of visiting teachers then.

The phone is ringing at the other end of the line and it clicks as it is being answered．A voice says quickly, “Hello, will you hold, please?” Then there is another click, followed by silence．It seems like hours before someone comes back on the line ---- that is, if you don't hang up first．

Office calls are, perhaps, the most difficult and the most important part of a secretary's work．The first impression that a man receives about a business is often through a telephone contact．A caller who is left hanging on “hold” will get the feeling that he or she has been forgotten or ignored．If a call is answered rudely, the caller may become angry．And if the call is not routed directly to the right person, the caller may feel that he or she is getting the “run-around”.

Laura Needham is a secretary in the executive offices of a large manufacturing company．As a good office secretary, Laura knows that all phone calls must be answered without delay and handled efficiently. She knows that a secretary must be pleasant and helpful, no matter how busy she is or what kind of feeding she may be in．She knows she must keep calm if a caller gets impatient or becomes angry; also, of course, she knows she can never allow herself to lose her temper (脾气)．If she does not have the information the caller asks for, she must know who does have the information．Finally, she knows that one of her most important responsibilities(责任)is to “screen telephone calls” and to know which calls to refer to her boss, which calls to refer to other people, and which calls to handle herself．

A well-handled telephone call will give the caller a good impression of the company he or she is dealing with．For this reason, an office secretary who can handle telephone calls cheerfully, tactfully (老练的), and efficiently is a valuable asset  to any organization

63. Good secretaries find it       to handle office calls well.

A. very. boring           B. very important

C. quite necessary         D. extremely difficult

64. The underlined word "nmaround" here means       .

A. a flat refusal              B. a not-so-warm welcome

C . an unpleasant refusal                    D. an unhelpful response

65. In Laura's opinion a secretary can never be a good one until     .

A. she often asks her boss how to answer a telephone call

B. she knows how to please all the people

C. she has the information that others need

D. she can keep calm and never loses her temper

66. This passage is mainly about     .

A. well-handled telephone calls                               

B. an efficient office secretary called Laura Needham

C. the importance of how office calls are dealt with

D. a secretary being a valuable asset to her company