Question

假定你是李华，两周前你从网上订购了一套英语书虫系列读物（Bookworm Series），昨天才到货，且包装破损、数量不足。请就此向网店客服写邮件投诉。要点如下：
1．介绍购物情况：
2．反映存在问题：
3．提出解决方案。
注意：
1．词数100左右：
2．可适当增加细节，以使行文连贯；
3．开头和结尾已给出，不计入总词数。
可能用到的生词：投诉complaint n．
To whom it may concern,
                                                                                    
                                                                                     
Looking forward to your reply．
Li Hua

Answer 1

To whom it may concern,
I’m one of your customers. I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.
I’m sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.
Looking forward to your reply.
Li Hua

解析试题分析：这是一篇提纲类作文。假定你是李华，两周前你从网上订购了一套英语书虫系列读物（Bookworm Series），昨天才到货，且包装破损、数量不足。请就此向网店客服写邮件投诉。要点如下：1．介绍购物情况：2．反映存在问题：3．提出解决方案。需要写的内容已经粗略给出，需要我们翻译成完整通顺的句子，适当添加些内容，使文章更充实。写作时注意准确运用时态，上下文意思连贯，符合逻辑关系，不能出现文章脱节问题。一定要给出自己的看法。尽量使用自己熟悉的单词句式，同时也要注意使用高级词汇和高级句型为文章润色。注意要求的词数100词左右，不要太多也不要太少。
【亮点说明】I hope that you either return my money or deliver a new set of books to me.这里含有一个宾语从句。
考点：提纲类书面表达