Question

【题目】假定你是李华，5月1日在某外国网站购买了一部手机（cell phone）。使用一段时间之后，你发现它存在缺陷（如电池不耐用等）。请你给网站的客服写一封投诉信反映问题并提出解决方案。

注意：1. 词数100左右；

2. 可以适当增加细节，以使行文连贯；

3. 开头和结尾已给出，但不计入总词数。

Dear Sir or Madam,

Iam one of your customers._____________________________________________________________________

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____________________________________________________________________________________________

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Yours sincerely

Li Hua

Answer 1

【答案】I’m writing to make a complaint about your goods.

I bought a cell phone from your online store on May 1st. After using it one week, I found some problems. To begin with, the battery needs recharging after it is used for only several hours. It is very upsetting because I have to carry the charger all the time. In addition, the small scratches in the middle of the screen make it difficult to read. What’s worse, it often crashes without any warning. Therefore, I would like you to either change the cell phone for a new one that works well or give me a full refund.

I would appreciate it if you could give due attention to this matter. Looking forward to your reply.

【解析】本篇书面表达属于应用文，要求写一封投诉信。

第1步：根据提示可知，本篇为一封投诉信；5月1日你在某外国网站购买了一部手机（cell phone）；使用一段时间之后，你发现它存在缺陷（如电池不耐用等），现在你给网站的客服写一封投诉信反映问题并提出解决方案。时态应使用一般过去时和一般现在时。

第2步：根据写作要求，确定关键词（组），如：online store（网店），battery（电池），charge（充电），crash（死机），change（调换），refund（退款）等。

第3步：根据提示及关键词（组）进行遣词造句，注意主谓一致和时态问题。

第4步：连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰，保持整洁美观的卷面是非常重要的。

【亮点说明】

范文内容完整，语言规范，语篇连贯，词数适当。作者在范文中使用了较多高级表达方式，如时间状语从句To begin with, the battery needs recharging after it is used for only several hours.；原因状语从句It is very upsetting because I have to carry the charger all the time.；定语从句Therefore, I would like you to either change the cell phone for a new one that works well or give me a full refund.；虚拟语气I would appreciate it if you could give due attention to this matter.全文中没有中国式英语的句式，显示了很高的驾驭英语的能力。另外，To begin with，In addition，What’s worse，Therefore等词（组）的使用，使得文章思路清晰、层次分明，上下句转换自然，为文章增色添彩。