Question

【题目】假定你是李华，你在国外购物网站购买智能手机出现了故障。请你向厂家写一封投诉信，要点包括：

1.出现的故障；

2.对售后服务的不满；

3.你的要求。

注意：

1. 词数100左右；

2. 可以适当增加细节，以使行文连贯；

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Answer 1

【答案】One possible version

Dear Sir/Madam,

I’m writing to complain about the quality of your product.

As a faithful user of your products, I feel confident about the quality of your smartphones. However, I have been bothered recently, as the smartphone I am using crashes quite often. It is very annoying. When I am making a phone call or receiving a call, it stops working. I called the after-sales service, only to be told the problem might be caused by the overuse of the phone. In fact, I never played any games on the phone. I just went through a few e-book pages or read online news!

My requirement is that the phone be repaired as soon as possible or be replaced.

Looking forward to your early reply!

Yours,

Li Hua

【解析】投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地阐述问题发生的经过；指出问题引起的后果；提出批评及处理的意见或敦促对方采取措施或者提出所希望的赔偿以及补救方式。写投诉信时语气要冷静、郑重、克制，不必过于礼貌。但也要就事论事，不能进行人身攻击。同时，在描述问题时尽量采用被动句式，使描述更加客观合理。

写作“三步走”：

说明投诉问题—>描述具体情况—>期待解决方案

【亮点说明】本篇作文，第一段就开门见山的提出了问题，第二段详细描述了手机的故障以及对售后的不满，第三段提出了自己的要求，期待能够尽快解决。范文结构合理，涵盖了所有要点。作者在范文中使用了较多的复合句式，比如My requirement is that the phone be repaired as soon as possible or be replaced.这个句子就包含了表语从句；I called the after-sales service, only to be told the problem might be caused by the overuse of the phone.这个句子中包含了only to…作结果状语，其中还有个宾语从句，这些句子句式复杂，为作文增彩不少。