请先阅读下面短文,掌握其大意,然后从方框内所给的词中选出最恰当的10个,并将答案填写到答题卷的相应位置。每个词限用一次。(每小题1分)
 
Deal with conflict
Losing friends is about as easy as making friends if you don’t know how to deal with anger and conflict .Conflict is part if everyone’s __【小题1】____.It will show up at  school , at work and at home .It’s Ok to feel angry ,annoyed or sad. These feelings are __【小题2】___,but different people deal with ___【小题3】______in different ways .Some people shout, call  people names ,or even hit the person who has __【小题4】____them .Others do their best to keep away from disagreements but very few deal with  conflict ___【小题5】________.
Dealing with conflict is a step by step progress._____ 【小题6】______you start discussing the problem ,calm down ,count to 10 and imagine a relaxing ___【小题7】______.Then ,say what is really bothering you ,but watch how you express yourself .Don’t complain .Share  ___【小题8】___you feel by using  “I “ For example ,don’t say “You are always ordering me to do this or to do that ,”but “I feel sad___【小题9】__you don’t pay attention to what I think .
You want people to ____【小题10】_____your opinion so make sure you practice what you want to say .Listen carefully to the other person and accept that he or she might see the problem in a different way .Be open-minded and willing to say sorry .

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