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Complain(抱怨) Politely

Not everything goes the way you want it to. You may go to a restaurant and order a nice meal. But your order is wrong or not cooked properly. You may buy a product that breaks the next day.

1.However, if you speak angrily to people, they will become defensive(自卫的). Then they are less likely to help you. A more effective (有效的)way to get what you want is to stay calm.

Use polite language and a friendly tone of voice. Start with phrases such as, " I'm sorry to bother you, but. "or" Excuse me, but could you.?" For example, "I'm sorry to bother you, but I ordered potato soup, not vegetable, "Phrasing your complaint as a question also helps. 2.Could you help me? I just bought this phone case yesterday, but it's cracked.”

3.There is no faster way to make someone defensive than by blaming them. Use

the phrase.“ I know this isn't your fault, but…”or“There has been a misunderstanding.” 4.Blaming people isn’t as important as getting a problem fixed!

There are honest mistakes, but at times someone may try to take advantage of you. In that case, don’t say "Hey! You're trying to cheat me! "Instead, use the phrase, "I understood that.." For example. "I understood that the service charge was included in the price. Then give the person a chance to answer.

If you don't get what you want with polite conversation, ask to speak to a manager or supervisor. 5..

A. When trying to comet a problem, don’t blame (责备)the person you re talking to.

B. People like to be asked rather than told!

C. But usually, you'll find that polite words and a smile will resolve a situation.

D. These kinds of experiences make you want to complain.

E. These phrases let people know you are only angry at the situation

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My mother was telling me about how she and her family got their first television when she was a teenager. Of course it was black and white. She said she only watched it at night. When I was young we had only about 3 or 4 different channels（频道）. My bothers, my sisters and I would sometimes fight about which channel to watch. But we usually enjoyed the same shows.

Nowadays we can get hundreds of channels on TV. There are channels with old films, cooking, fishing and so on. It's amazing! I wonder how much my bothers, my sisters and I would fight if we had hundreds of channels when I was a child. Of course we had only one television set. These days I notice families with 2 or 3 or more television sets in their homes. I guess it keeps people from arguing(吵架) over which channel to choose.

1.In the old days, what kind of television sets did people only have?

A. Black and white ones. B. Color ones.

C. All kinds of television sets. D. Both A and B.

2.My mother watched TV _____ when she was young.

A. in the morning B. in the afternoon C. at night D. at noon

3.Nowadays, how many channels can we get on TV?

A. 3 or 4 different channels. B. only one channel.

C. Hundreds of channels. D. Several channels.

4.When I was a teenager, my brothers, my sisters and I usually enjoyed _____.

A. four shows B. the same shows

C. different shows D. hundreds of shows

5.Which of the following is NOT true?

A. My brothers, my sisters and I would sometimes fight about which channel to watch when I was a child.

B. These days, there is only one channel with old films, cooking and fishing.

C. People have many channels to choose now.

D. These days some families have 2 or 3 or more television sets in their homes.

That thing gave me a lesson. I didn’t do it ________.

A. much B. more C. any more D. no more

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