Question

【题目】 Knowing what not to do at checkout and properly preparing for it can turn a potentially heated situation into a quick thank you and goodbye. Below we compiled a list of things you should remember at hotel checkout.

1. Don’t be late to checkout

Hotels may add an outrageously high price for being just a half-hour late. If you know you won’t make the cutoff time, it never hurts to call ahead and try to negotiate a potential charge.

2. Don’t forget to double check the room and safe

Make sure you don’t leave anything behind. If you have an early flight or checkout time, pack up as much as you can the night before so that last-minute rush isn’t too hurried. Also, be sure to take out anything in the room safe.

3. Don’t freak out

Spitting venom (毒液) at the assistant manager standing behind the front desk probably won’t help when dealing with an unexpected item on the bill. Being empathetic about how difficult it can be to deal with annoyed customers will likely go much further.

4. Don’t pay with cash or debit card (借记卡)

Disputing your bill after paying with cash is a lot harder than working with a credit card company to get a charge back. If you pay with a debit card, you may not have the protection to challenge a charge.

5. Don’t have the hotel call you a cab

If you want to save a few dollars, plan ahead and check if a ride-sharing service is going to be cheaper than a cab to the airport.

【1】What may the hotel do if you are late for the checkout?

A.Negotiate a potential price.

B.Call ahead and cancel the reservation.

C.Charge extra money.

D.Give the room to other customers.

【2】What should you do when the receptionist meets angry customers?

A.Spit at the assistant manager.B.Argue with the front desk.

C.Show understanding to the situation.D.Go much further away from it.

【3】Why is it a good idea to use a ride-sharing service to get to the airport?

A.It helps the cab save dollars.

B.It reduces the burden of the hotel.

C.It is easy to get a charge back.

D.It costs the customers less money.

Answer 1

【答案】

【1】C

【2】C

【3】D

【解析】

这所一篇说明文。文章主要介绍一些办理酒店退房时需要注意的事情。

【1】

细节理解题。由第二段的第一句“Hotels may add an outrageously high price for being just a half-hour late.”可知，酒店可能会因为只是迟到半个小时而增加一笔高的惊人的价钱。由此可见，如果你退房迟到的话，酒店可能会收取额外的费用。结合选项可知，选项C正确。

【2】

细节理解题。由第四段的最后一句“Being empathetic about how difficult it can be to deal with annoyed customers will likely go much further.”可知，对于处理恼怒的顾客时，我们要表现出对他们的理解，将可能使事情得到进一步的解决。由此可见，当接待员遇到愤怒的顾客时候，你应该对这种情形表示理解。结合选项可知，选项C正确。

【3】

细节理解题。由最后一段“If you want to save a few dollars, plan ahead and check if a ride-sharing service is going to be cheaper than a cab to the airport.”可知，如果你想要省一些美元，提前计划，并且查核一下是否拼车服务比去机场的出租车更便宜。由此可见，使用拼车服务去机场是个不错的想法，因为它花费顾客更少的钱。结合选项可知，选项D正确。