Question

7．你是李华，两周前你从网上一套书虫系列读物（BookwormSeries）昨天才到货，且包装破损，数量不足．请就此向网店客服写邮件投诉．要点如下：
1．介绍购物情况
2．反映存在问题
3．提出解决方案
注意：
1．词数100词左右
2．可适当增加细节，使行文连贯
3．开头结尾已给出，不计入总词
Dear sir or Madam，
I'm one of your customers．I ordered a set of Bookworm Series on your website two weeks ago，but I didn't receive them until yesterday．（介绍购物情况）
And much to my disappointment，the books were so poorly packed up that the cover of one book was torn．【高分句型】To make matters worse，it is not a complete set，as I found one book missing．【高分句型】（反映存在问题）
It's bad to have received such poor service，and I believe I have every right to ask you to deal with this problem．I hope that you either return my money or deliver a new set of books to me．Besides，I'd like to be informed of the process of your dealing with my complaint．（提出解决方案）
Looking forward to your reply．
Yours sincerely
Li Hua．

Answer 1

分析 本文是一篇提纲作文．根据所提供的材料信息，向网店客服写一封电子邮件．投诉两周前词网上订购的一套英语书虫系列读物到货时包装破损，数量不足的问题．写作时人称以第一人称和第三人称为主，时态以一般现在时为主．写作要点：1．介绍购物情况； 2．反映存在问题； 3．提出解决方案．重要短语：order sth （订购某物），a set of…（一套），on your website （在网上），much to one's disappointment（使某人失望是），be packed up （打包），be torn（被撕坏），to make matters worse（使事情更糟的是），have every right to （有权做某事），deal with （处理），be informed of（被通知，被告知某事），the process of （…的过程），look forward to（期望…）．
【高分句型】
1．And much to my disappointment，the books were so poorly packed up that the cover of one book was torn．短语"much to my disappointment"意为"使某人失望的是"结构为"much to one's+名词/to one's great+名词"，使某人的…是，如：much to one's surprise/joy等．句中有"so+形容词+that+从句"，意为"如此…以致于…"，引导结构状语从句．
2．To make matters worse，it is not a complete set，as I found one book missing．句中由as引导的时间状语从句，"当…的时候"．"To make matters worse，使事情更糟的是"，在句中作独立成分．

解答 Dear sir or Madam，
　　I'm one of your customers．I ordered a set of Bookworm Series on your website two weeks ago，but I didn't receive them until yesterday．（介绍购物情况）
And much to my disappointment，the books were so poorly packed up that the cover of one book was torn．【高分句型】To make matters worse，it is not a complete set，as I found one book missing．【高分句型】（反映存在问题）
      It's bad to have received such poor service，and I believe I have every right to ask you to deal with this problem．I hope that you either return my money or deliver a new set of books to me．Besides，I'd like to be informed of the process of your dealing with my complaint．（提出解决方案）
      Looking forward to your reply． 
 
                                                                                                                                                                                                 Yours sincerely，
                                                                                                                                                                                                    LI Hua

点评 英语写作是一项主观性较强的测试题．它不仅考查学生的写作基础而且还考查学生在写作过程中综合运用语言的能力．在撰写时要注意主谓语一致，时态呼应，用词贴切等．要提高英语写作水平，需要两方面的训练：一是语言基础方面的训练，要有扎实的造句、翻译等基本功，即用词法、句法等知识造出正确无误的句子；二是写作知识和能力 方面的训练以掌握写作方面的基本方法和技巧．