Write NO MORE THAN THREE WORDS for each answer.A consumercomplaint or customer complaint isan expression of dissatisfaction on a consumer’s behalf to a responsible party. It can also be described in 题目和参考答案——青夏教育精英家教网—

题目内容

Write NO MORE THAN THREE WORDS for each answer.

A consumercomplaint or customer complaint isan expression of dissatisfaction on a consumer’s behalf to a responsible party. It can also be described in a positive sense as a report from a consumer providing documentation about problems with a product or service.

So what are the common reasons for customer complaints? The most common complaints about retail(零售) storesfall into several aspects. First, they have to circle the filled parking lot endlessly, which is a waste of time and a test for their patience. They also can’t stand clutteredshelves, over-loaded racks, out-of-stock items and long check-out lines. Worst of all, sometimes some salespeople are rude, turning their mood into a bad one.

In fact, some modern business consultants urge businesses to view customer complaints as a gift but not a trouble.Some retailers, however,ignore complaints or deal with them dishonestly, which can cause a chain of events like bad reputation, leave theirbusiness with fewer and fewer customers. The resulting “snowball effect” can be disastrous to retailers.In the most severe cases, it can even cause companies to shut down.

Increasing competition is forcing companies to take more effective measures to satisfycustomers and better their customer service.During peak shopping hours, some moonlighting(业余兼职的) local police have been employed as parking attendants bysome retailers to solve the parking problems. Some hire flag wavers to direct customers to parking spaces that are empty. This guidance can avoid confrontation between those eyeing the same parking space.Retailers can relieve the headache by redesigning store layouts, pre-stocking sales items, hiring the cashiers with much experience, and having sales representatives on hand to answer questions.Most importantly, salespeople should be trained to deal with angry customerswith politeness.Try their best to resolve the problem if they can.

Quickly and properly solving customer complaints can help retailers smooth over issues and their business can grow and prosper.

练习册系列答案

相关题目

Their youngest girl is at the stage ______ she can say a single word but not a full sentence

A. when B. which C. that D. where

根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

You probably love watching movies. They can be funny, sad, imaginative, inspiring, and so much more! There are so many possibilities and so many great movies to watch!

The making of a movie usually begins with a script (written by a screenwriter) . _____ 1.The producer is the person who is responsible for coordinating aspects of the film like budget and scheduling. The producer plans out how the project will be carried out and he usually starts by hiring a director!

________ 2.The director will usually identify themes or feelings that he or she wants the movie to convey to its audience and will then assemble all the other people who will be needed, such as costume-designers, makeup artists, special effects crew, makeup artists, cameramen, cinematographers (who supervise and instruct the cameramen), and, of course, actors!

Next, shooting begins! ________3. Often a director will want to get several “takes” (versions) of a scene or moment and usually only a few minutes of the movie are finished in one day’s work.___ ____4. So once filming is completed, the director must then work with editors to piece them all together, deciding which takes to use and adding in any special effects.

The entire process from acquiring the script to editing the scenes generally takes months or even years! Once it’s ready, the finished movie is then distributed to movie theatres. ______5.

A. Scenes are also usually not shot in order.

B. The actual filming can be a slow process.

C. It gets bought by a movie studio or a producer.

D. The way that movies are made has changed a lot over time.

E. The producer plays a very important role in making a movie.

F. In movies the director’s job is to bring the script to life on camera.

G. People can watch and enjoy it in the theatre.

Personal space is the region surrounding a person ________ they regard as psychologically theirs.

A. who B. where C. when D. Which

Home is ________ somebody notices when you are no longer there.

A. that B. when C. how D. where

Directions: For each blank in the following passage there are four words or phrases marked A, B, C and D. Fill in each blank with the word or phrase that best fits the context.

It was a terribly cold Christmas Eve with heavy snow outside. I stayed in bed, feeling upset because there wasn’t enough money to buy me the that I’d wanted that year.

Mum came back with some snow in her hair. “Come on, Matt!” she said. “Dress ! It’s freezing cold out tonight.”

, I went out in the cold with Mum and climbed up the sled beside her. She pulled it around the house and then stopped in front of the woodshed(柴房). She went in and with an armload of wood.

“I rode by Jensen’s today,” said Mum, “Little Jakey was out digging around in the snow. They’re out of wood, Matt.”

Jensen lived about two miles down the road. Her husband died 3 months ago, three children, Jakey being only 8 years old.

We loaded the sled high with . Then we went to the store and my mother took down some meat, a sack of flour and a smaller sack of shoes.

We rode the two miles to Jensen’s in . All the way I wondered why Mum bought them some shoes and candy as we didn’t have much money. Jensen had closer neighbors than us. It shouldn’t have been our .

We got to Jensen’s house and unloaded the wood as quietly as possible. Then we took the meat, flour and shoes to the door.

We . Jensen opened the door and let us in. “We brought you a few things, Jensen,” Mum said, the sack of flour and the meat on the table. Then Mum handed her the sack of shoes. Jensen bit her lower lip to keep it from trembling, tears welling out and down her cheeks.

“We also a load of wood, Jensen,” Mum added. She turned to me and said: “Matt, go and bring some in.”

I wasn’t the same person when I went back out to get the wood. Just then the scarf didn’t seem . The look on Jensen’s face and the smiles of her three children was the best Christmas gift of my life.

1.A. scarf B. overcoat C. shoes D. handbag

2.A. fashionably B. casually C. comfortably D. warmly

3.A. Unsteadily B. Unhurriedly C. Unwillingly D. Uncomplainingly

4.A. stepped away B. came out C. broke down D. fell over

5.A. adopting B. taking C. overlooking D. leaving

6.A. wood B. meat C. flour D. grass

7.A. surprise B. danger C. silence D. harmony

8.A. custom B. concern C. comment D. courage

9.A. signed B. chased C. knocked D. hesitated

10.A. taking away B. getting back C. giving out D. putting down

11.A. prepared B. bought C. borrowed D. required

12.A. expensive B. important C. ordinary D. available

It is generally acknowledged that only by having acceptance of the cultures of different countries _________ good relationships with each other.

A. can we develop B. we can develop

C. we developed D. did we develop

Do you know how Uncle Sam became the popular symbol of the United States?

Some historians believe that he is based on a real person，Samuel Wilson．During the War of 1812，Wilson sold meat to American troops. Wilson labeled

the meat barrels（桶）US．This meant that it was for the army．At that time，US was not used to mean“United States”．An officer asked what the US on the barrels meant．A soldier replied，“United States”，meaning Samuel Wilson．

The Uncle Sam image（形象）today shows a man with a beard，a stars and stripes（星条旗）top hat，and a suit．Thomas Nast created this image in about 1838．It represented the government in Nast's political cartoons．Some people believe that Nast based his image on Dan Rice，a popular entertainer．Rice performed while wearing a top hat and suit．

Others think it was James M．Flagg that drew the most famous image of Uncle Sam in 1917， during World War I．It shows a serious man pointing a finger at the viewer and says“United States”．Flagg drew this enduring image to encourage Americans to join the U.S．Army．It has been used for this purpose ever since．

Today, Uncle Sam is a symbol of the United States that is recognized around the world．

1.Which of the following is TRUE according to the passage?

A．Uncle Sam was a character created by the government of the United States．

B．Samuel Wilson，a businessman，sold meat to American troops during the War of 1812．

C．Uncle Sam was based on an entertainer to show Americans were popular people．

D．The image of Uncle Sam has been used to urge Americans to join the army since 1838．

2.The underlined word“enduring”in the fourth paragraph is closest in meaning to“________”.

A．long-lasting B．short-lived

C．painful D．scary

3.It can be inferred from the passage that___________.

A．Uncle Sam is an officer from the American army

B．Uncle Sam’s top hat and suit reflect the American flag

C．Tile Uncle Sam symbol is the best of all American symbols

D．Opinions differ about how Uncle Sam became a national symbol

4.Which of the following can best sum up the passage?

A．The name Uncle Sam was invented during the War of 1821．

B．There are many symbols of the United States，including Uncle Sam．

C．Over time，the image of Uncle Sam came to represent the United States．

D．Uncle Sam is a national symbol that is recognized around the United States．

短文改错

文中共有10处语言错误，每句中至多有两处。每处错误仅涉及一个单词的增加、删除或修改。增加：在缺词处加一个漏字符号(∧)，在下面写出该加的词。

删除：把多余的词用斜线(＼)划掉。修改：在错的词下划一横线，在下面写出改正后的词.

注意：

1．每次错误及其修改均仅限一词

2．只允许修改10处，多者不计分。

I’d like to say anything about the service in our school dining hall. In general, the service is satisfied. The hall is clean and tidy. And dishes look inviting and tastes good. What’s more, the workers there treat us as their friends, which makes us real happy. However, the cost of the meals was a little high. Also, we have only a limited variety of dish which are the same every day. In addition, we often have to stand with line for a long time after we get our food. This wastes a lot of time. I hope something can be done to solve about these problems soon.

试题分类