题目内容

Personal space is the region surrounding a person ________ they regard as psychologically theirs.

A. who B. where C. when D. Which

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— Oh, my God, I left my portable computer in the taxi!

— ________. Let’s call the taxi company first．

A.Pray for it B. Cheer up

C. Forget it D. Calm down

— Are you in favour of Tom’s suggestion_______ we work around the clock to meet the deadline?

— No．But ______ Jimmy suggested to me sounds practical．

A．which; what B．that; that

C．which; that D．that; what

书面表达

请阅读下面短文,并按照要求用英语写一篇150词左右的文章。

Cleanliness is important to academic success at one Chinese university where compulsory labor is part of a program designed to award class credits while teaching students with proper moral values.

During winter, the sky is still dark at 6:30 a.m. when the first-year students in Trade and Management College in Zhengzhou begin sweeping the 165-acre campus and it can take up to an hour.

Mr. Sun, the university official, said labor is good for building character and promotes “the spirit of hard work.” Some students also claim that they are always proud of the clean campus. They never litter because they’ve been through the labor and understand that they should respect the fruits of labor of others.

Some students, however, are against it because they feel the demands of the cleaning program are a distraction. Some often show up late and hungry to their morning classes after rushing to sweep the campus and clean their rooms.

【写作内容】

1. 用约30个单词写出上文概要；

2. 用约120个单词发表你的观点，内容包括：

(1) 支持或反对这个学校的做法；

用2-3个理由或论据支撑你的观点。

【写作要求】

1. 可以支持文中任一观点，但必须提供理由或论据；

2. 阐述观点或提供论据时，不能直接引用原文语句；

3. 作文中不能出现真实姓名和学校名称；

4. 不必写标题。

【评分标准】

内容完整，语言规范，语篇连贯，词数适当。

— I can’t bear the air pollution in this city anymore. It is getting worse and worse.

— ________! We’ve never had so many chemical factories before.

A. I wouldn’t bet on it B. You said it

C. Keep it up D. Come off it

They eat only plant foods, and take care to ________ animal products from other areas of their lives.

A. contain B. maintain C. exclude D. Include

Write NO MORE THAN THREE WORDS for each answer.

A consumercomplaint or customer complaint isan expression of dissatisfaction on a consumer’s behalf to a responsible party. It can also be described in a positive sense as a report from a consumer providing documentation about problems with a product or service.

So what are the common reasons for customer complaints? The most common complaints about retail(零售) storesfall into several aspects. First, they have to circle the filled parking lot endlessly, which is a waste of time and a test for their patience. They also can’t stand clutteredshelves, over-loaded racks, out-of-stock items and long check-out lines. Worst of all, sometimes some salespeople are rude, turning their mood into a bad one.

In fact, some modern business consultants urge businesses to view customer complaints as a gift but not a trouble.Some retailers, however,ignore complaints or deal with them dishonestly, which can cause a chain of events like bad reputation, leave theirbusiness with fewer and fewer customers. The resulting “snowball effect” can be disastrous to retailers.In the most severe cases, it can even cause companies to shut down.

Increasing competition is forcing companies to take more effective measures to satisfycustomers and better their customer service.During peak shopping hours, some moonlighting(业余兼职的) local police have been employed as parking attendants bysome retailers to solve the parking problems. Some hire flag wavers to direct customers to parking spaces that are empty. This guidance can avoid confrontation between those eyeing the same parking space.Retailers can relieve the headache by redesigning store layouts, pre-stocking sales items, hiring the cashiers with much experience, and having sales representatives on hand to answer questions.Most importantly, salespeople should be trained to deal with angry customerswith politeness.Try their best to resolve the problem if they can.

Quickly and properly solving customer complaints can help retailers smooth over issues and their business can grow and prosper.

The mixture of his improved self-confidence and never-ending efforts is ________ lies behind his rapid progress in his study.

A. what B. that C. where D. which

-Can we sit at the table by the window? -I'm sorry, but it_______ already

A. has taken B. has been taken

C. was taken D. took

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