Their youngest girl is at the stage she can say a single word but not a full sentenceA. when B. which C. that D. where 题目和参考答案——青夏教育精英家教网—

题目内容

Their youngest girl is at the stage ______ she can say a single word but not a full sentence

A. when B. which C. that D. where

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The best method to ______ this goal is to unite as many people as possible.

A. undertake B.conduct C. perform D. Accomplish

My parents lent me the money. ________, I couldn’t have afforded the trip.

A. Therefore B. Otherwise

C. Meanwhile D. Nevertheless

— Oh, my God, I left my portable computer in the taxi!

— ________. Let’s call the taxi company first．

A.Pray for it B. Cheer up

C. Forget it D. Calm down

One evening last summer, when I asked my 17-year-old son, Ray, for help with dinner, his response surprised me, “What’s a colander (漏勺)?” he asked.

I could only blame myself. Nobody’s hands went in the sauce except my own. But that night, as I explained with a touch of panic that a colander is the thing with holes in it, I wondered what else I hadn’t prepared Ray for.

As parents, while we focus on our child’s confidence and character, we perhaps don’t always consider that we are also raising someone’s future roommate, boyfriend, husband, or father. I wanted to know that I’d raised a boy who would never ask the woman in his life, “What’s for dinner?” So I came up with a plan: I would offer Ray a private home economics course. I was delighted to find that he didn’t say no.

For two hours, three days a week, Ray was all mine. One day, as his tomato sauce reduced on the stove, he washed and seasoned a chicken for roasting. Then he rolled out the piecrust (馅饼) and filled it with apples, all while listening to my explanation on the importance of preheating an oven.

I knew that he would rather have been shooting hoops I the driveway than learning to mend socks with his mother — he tried to beg off sewing lessons, even though I insisted that one day, someone would find the sight of him fixing his own shirt very attractive — but it couldn’t be denied that he was learning, and more than just housekeeping. “I appreciate more what you do as a mom,” he told me one day.

Ray now understands the finer points of cooking, and more important, he realizes there’s nothing masculine (男子气的) about being helpless. Not only can he make his own dinner, he can make it for his family, too. That’s what I call a man.

1.Hearing her son’s question, the author felt _______.

A. shocked B. angry

C. disappointed D. calm

2.We can learn from the text that Ray ________.

A. preferred sewing to cooking

B. made great progress in cooking

C. was unwilling to take the course at first

D. always thought it attractive to do housework

3.The underlined part “more than just housekeeping” shows that Ray ______.

A. fell in love with house work

B. did other work in the house

C. began to be more important

D. acknowledged the author’s efforts

4.What would be the best title for the text?

A. Should boys be involved in housework?

B. Present for my future daughter-in-law.

C. I’m proud I’ve raised a curious son.

D. Dependent or independent.

Extra boiling water should be kept at hand just ______ it is needed.

A. as B. because

C. in case D. as if

– Do we get paid this week?

– ______! I’m running out of money.

A. No way B. No problem

C. I hope so. D. I’m afraid not

— Are you in favour of Tom’s suggestion_______ we work around the clock to meet the deadline?

— No．But ______ Jimmy suggested to me sounds practical．

A．which; what B．that; that

C．which; that D．that; what

Write NO MORE THAN THREE WORDS for each answer.

A consumercomplaint or customer complaint isan expression of dissatisfaction on a consumer’s behalf to a responsible party. It can also be described in a positive sense as a report from a consumer providing documentation about problems with a product or service.

So what are the common reasons for customer complaints? The most common complaints about retail(零售) storesfall into several aspects. First, they have to circle the filled parking lot endlessly, which is a waste of time and a test for their patience. They also can’t stand clutteredshelves, over-loaded racks, out-of-stock items and long check-out lines. Worst of all, sometimes some salespeople are rude, turning their mood into a bad one.

In fact, some modern business consultants urge businesses to view customer complaints as a gift but not a trouble.Some retailers, however,ignore complaints or deal with them dishonestly, which can cause a chain of events like bad reputation, leave theirbusiness with fewer and fewer customers. The resulting “snowball effect” can be disastrous to retailers.In the most severe cases, it can even cause companies to shut down.

Increasing competition is forcing companies to take more effective measures to satisfycustomers and better their customer service.During peak shopping hours, some moonlighting(业余兼职的) local police have been employed as parking attendants bysome retailers to solve the parking problems. Some hire flag wavers to direct customers to parking spaces that are empty. This guidance can avoid confrontation between those eyeing the same parking space.Retailers can relieve the headache by redesigning store layouts, pre-stocking sales items, hiring the cashiers with much experience, and having sales representatives on hand to answer questions.Most importantly, salespeople should be trained to deal with angry customerswith politeness.Try their best to resolve the problem if they can.

Quickly and properly solving customer complaints can help retailers smooth over issues and their business can grow and prosper.

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