题目内容

【题目】文中共有10处语言错误。每处错误仅涉及一个单词的增加、删除或修改。

注意:1. 每处错误及其修改均仅限一词。

2. 只允许修改10处,多者(从第11处起)不计分。

The book I'm reading of talks about afternoon tea in Britain. It is said to have started in the early 1800's. Have tea in the late afternoon provides a bridge between lunch and dinner, that may not be served until 8 o'clock at night. This custom soon becomes another meal of day. Interesting, it had a connection by the British porcelain (瓷器) industry. Tea in China was traditionally drank from cups without handles. When tea got popular in Britain, there was a crying need for good cup with handles to suit British habits. This made for the grow in the porcelain industry.

【答案】1.of (删除)

2.Have--- Having

3.that---which

4.become----became

5.the day

6.Interesting----Interestingly

7.by---with/to

8.drank----drunk

9.cup---cups

10.grow---growth

【解析】1. 我读的那本书,read 为及物动词,可直接跟宾语,of 多余。

2. 在下午喝茶为午餐和晚餐搭建了桥梁。主语用ing

3. 晚餐通常要到晚上八点提供,非限定性定语从句用which。

4. 根据文章的时态可知becomes不合适,要用过去式became。

5. 这个习俗很快变为一天的另一顿餐。一天特指加the。

6. 有趣的是,做状语用副词。Interestingly。

7. 跟。。。有关系,用have a connection with

8. 在中国茶通常是用没有把的杯子喝。茶被喝用过去分词drunk。

9. 急需要有把的杯子。杯子可数用复数。

10. 者促进了瓷器业的成长。成长用名词growth。

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1She didn’t give an adequate___________(explain) for being late.

2I prefer studying English at home _________watching the match.

3The beauty of the West Lake is beyond__________(describe).

4The basketball player fell to the ground to try to avoid_________(fit), but unfortunately he was still hurt.

5They scored another goal and made sure _______victory.

6‘Ben’ is usually short _________’Benjamin’.

7Where do you think most of the people live, in the central part of the country or _________the coast?

8We are not allowed_________(talk) aloud in class. It is the same with the students in other classes.

9His wonderful performance left a deep impression _______the audience.

10With many things___________(buy), I left for the supermarket.

11I can’t imagine how you can do it in the___________(absent) of any other helpers?

12He was waiting for his brother’s return with deep___________(anxious).

13With his help, we’ve learned how to___________(analysis) problems.

14The advertisement for engineers in the local paper attract many____________(apply).

15Upon____________(arrive), Jimmy found a long line of customers waiting in front the counter.

16With the____________(assist) of his brother, he sold one painting.

17I got into an___________(argue) with a friend.

18The government_____________(ban) the use of chemical weapons last year.

19In this class, we are going to study some___________(base) principles of physics.

20We should take a positive attitude __________life.

【题目】I am 26. I’m clear that I’m never going to catch up with Mother Teresa. But I want to do something to help people every single day like her.

Everybody thinks we just serve food and soda. The safety training is serious and stressful. Caring for 49 people in a business class in 90 minutes is not easy. I had a roommate who was a waitress; she just left a candle and a table cloth burning, and I used a fire extinguisher to put out the fire. If something goes bad at her job, she calls the police. But if something happens up in the air, it’s up to us.

I’m single and have no kids. I’ve flown every Christmas since 1995. If I fly, someone else can be with their kids. Christmas in an airport can be depressing, but it’s the little things that make a difference.

We’re not robots. It’s hard to put on a smile and just pretend everything is great when it isn’t. I’ve seen co-workers lose a family member the day before a trip and just pull themselves together (take control of their feelings and behave in a calm way). At the end of a 14-hour flight, it’s like, “It was really nice to help

you, but I’m ready for you to get off the plane.” Those last 15 minutes can be the longest 15 minutes of your life. You can’t wait to turn off the flight attendant’s voice and get something to eat without anyone saying “Excuse me.”

Sometimes I go all day and never hear a “please” or a “thank you” when you say “thank you”, it’s huge. It makes us feel like you actually see us as fellow humans. We’re up there together at a height of 30,000 feet, enjoying the miracle of the modern flight.

【1】What’s the author’s attitude towards Mother Teresa?

A. Grateful.B. Fearful.C. Admiring.D. Doubtful.

2】How did the author like her roommate’s job?

A. It was the same as hers.

B. It was more interesting than hers.

C. It was easier than hers.

D. It was more serious than hers.

3】Why does the author fly every Christmas?

A. Because she has nowhere to go.

B. Because she’s trying to be a helpful co-worker.

C. Because she owes her co-workers some favors.

D. Because she’d like to earn more money.

4】What does the author imply by saying the underlined sentence “We’re not robots”?

A. Flight attendants are not stronger than robots.

B. Flight attendants also experience emotions.

C. Flight attendants get tired while robots don’t.

D. Flight attendants need to rest now and then.

【题目】Many Years ago three soldiers, hungry and tired of battle, came upon a small village. The villagers, suffering a bad harvest and the many years of war, quickly hid what little they had to eat and met the three in the village square, shaking their heads and sighing, “Well, we are starving.” The soldiers communicated with each other quietly and then the first soldier turned to the villagers. “Your poor fields have left you nothing to share, so we will share what little we have: the secret of making soup from stones.”

Naturally the villagers were intrigued and soon a fire was built to the villager’s greatest pot, and then the soldiers dropped in three smooth stones.

‘“Now this will be a fine soup,” said the second soldier, “but a handful of salt and some parsley (香芹) would make it wonderful!” Up jumped a villager, crying “What a piece of luck! I’ve just remembered where some has been left!”

And off she ran, returning with parsley. As the pot was boiling, the memory of the villagers improved: soon carrots, beef and cream had found their way into the great pot. They ate and danced and sang well into the night, thrilled about the feast and their new-found friends. In the morning the three soldiers awoke, finding all the villagers standing before them. At their feet lay a bag of the village’s best bread and cheese. “You have given us the greatest gift.” said an elder, “and we shall never forget.” The third soldier turned to the crowd, and said, “There is no sccret, but this is certain: people working together can accomplish great things.” At last the light dawned on villagers. Off the soldiers wandered, down the road.

1The villagers hid food at first mainly because .

A. they didn’t want to share their little food

B. they had a poor harvest that year

C. they had nothing to eat at all

D. they were sick of soldiers

2What does the underlined word “intrigued” probably mean?

A. Unwilling. B. Satisfied.

C. Interested. D. Generous.

3What can we learn from the text?

A. The stones used to make the soap were magical.

B. The villagers were grateful to the soldiers at last.

C. The villagers provided nothing other than the soup.

D. The stone soup didn’t agree with most of the villagers.

4What’s the secret of making stone soup?

A. To be patient. B. To share.

C. To be honest. D. To forgive.

【题目】根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

Customer service refers to the way that companies behave towards their customers. 【1】 However, many a time organizations don’t focus on customer relationship management, and that’s what makes customers angry, which is one of the reasons why companies lose their customers. 2

First of all, you need to realize the great value of the customers. It’s they who are the boss, and it’s because of them that you get your pay checks. So do take your customers seriously.

3】You need to ask the customers the right kind of questions and think of the possible solutions which you can provide. Understand how they feel according to a particular situation, their body language, tone of voice and words they speak. Never make assumptions (臆断)and think that you know what the customers want.

4】 Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way.

In addition, there are some other skills which will help you in serving your customers better. For example, once you finish solving the problem for the customers, before ending the call, always remember to ask if there is anything else you can do for them. End the call with a “thank you”. If the customers are angry, let them express their anger completely. 5】Once they’ve finished speaking, try to calm them down by apologizing.

In a word, always remember that if the customers remain happy, you’ll be in business.

A. Never interrupt or start speaking until they’ve finished.

B. You can bring in as many new customers as you want.

C. So customer service is important and you should know how to improve it.

D. Finding out the needs of the customers is another important customer service tip.

E. Making customers feel they are important is an excellent way to serve them better.

F. It’s the quality of service that determines whether the customer remains with the company.

G. More companies are finding that their customer service should not be limited to stores.

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