题目内容
【题目】假定你是李华，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。于是你要给餐厅老板写一封投诉信。要点如下：
问题：牛肉面有苍蝇，服务员态度粗鲁。
要求：餐厅赔礼道歉。 提示词：牛肉面：beef noodles
注意：1.词数100左右。
2.可以适当增加细节，使行文流畅。
Dear Sir,
I am Li Hua, a regular customer in your restaurant.
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Yours,
Li Hua
【答案】Dear Sir,
I am Li Hua, a regular customer in your restaurant. I feel bad to write to you at this moment but I am afraid that I have to make a complaint about the awful experience with your waiter.
The reason for my dissatisfaction is that your waiter’s poor service and bad attitude. Last Saturday, when having beef noodles, I suddenlyfound two flies floating in the bowl, which disgusted me a lot . So I asked the waiter to change another dish. Instead of doing so, he just said in a rude manner that he was too busy to solve the problem. There is no doubt that such a way of treating customers is unacceptable.
I’d really appreciate it if you could investigate the matter seriously, and more importantly , he must make a formal apology to me. Thank you for your consideration and I will be looking forward to your reply.
Yours,
Li Hua
【解析】
本篇书面表达属于应用文，要求考生给餐厅老板写一封投诉信，表达对就餐情况的不满意，以及要求餐厅赔礼道歉。
第一步：审题
体裁：应用文
时态：根据提示，时态应为一般过去时和一般将来时。
结构：总分法
总分法指把主题句作为总说，把支持句作为分说，并以这种方式安排所写内容。
要求：1.解释写信的目的
2.就餐时出现的问题：
1）牛肉面有苍蝇；
2）服务员态度粗鲁。
3.提出要求：要求餐厅赔礼道歉
第二步:列提纲 （重点词组）
customer; restaurant; make a complaint about; Instead of; in a rude manner; There is no doubt that; investigate; make a formal apology to sb; look forward to.
第三步：连词成句
1. I feel bad to write to you at this moment but I am afraid that I have to make a complaint about the awful experience with your waiter.
2. The reason for my dissatisfaction is that your waiter’s poor service and bad attitude.
3. Last Saturday, when having beef noodles, I suddenly found two flies floating in the bowl, which disgusted me a lot.
4. Instead of doing so, he just said in a rude manner that he was too busy to solve the problem.
5. There is no doubt that such a way of treating customers is unacceptable.
6. I’d really appreciate it if you could investigate the matter seriously, and more importantly , he must make a formal apology to me.
7. Thank you for your consideration and I will be looking forward to your reply.
根据提示及关键词（组）进行遣词造句，注意主谓一致和时态问题。
第四步：连句成篇（衔接词）
1.表文章结构顺序：First of all, Firstly/First, Secondly/Second… And then, Finally, In the end, At last
2.表并列补充关系：What is more, Besides, Moreover, Furthermore, In addition As well as, not only…but (also), including,
3.表转折对比关系：However, On the contrary, but, Although+clause(从句), In spite of+n/doing,On the one hand…,On the other hand… Some…,while others…,as for, so…that…
4.表因果关系：Because, As, So, Thus, Therefore, As a result
连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰，
第五步：润色修改
【题目】最近，你班就“00后的成长”话题进行了一项社会调查。调查显示，人们对“00后”青少年的现状褒贬不一。请根据以下要点用英语写一篇文章，介绍调查结果，并谈谈你自己作为一名“00后”的感想。
优点 | 缺点 | 你自己的感想 |
1.自信、独立、热情、有志向 2.乐于接受并尝试新事物 3.珍惜友情，善于交流 | 1.自我为中心、依赖性强 2.心理抗挫能力不足 3.缺乏责任感 4.自控力差、沉溺于网络 | (至少两点) |
注意：
1.对所给要点逐一陈述，适当发挥，不要简单翻译。
2.词数150左右。开头已经写好，不计入总词数。
3.参考词汇：挫折frustration
Recently our class has conducted a survey about “The growth of 00's generation”. People’s opinions on it are divided.
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