Question

3．Having worked at a 7-Eleven store for two years，I thought I had become successful at what our manager calls"customer relations"．I firmly believed that a friendly smile and an automatic"sir"，"ma'am"，and"thank you"would see me through any situation that might arise，from soothing（安慰，劝慰）impatient or unpleasant people to apologizing for giving out the wrong change．But the other night an old woman shattered  my belief that a glib（非诚恳的）response could smooth over the rough spots of dealing with other human beings．
The moment she entered，the woman presented a sharp contrast to our shiny store with its bright lighting and neatly arranged shelves．Walking as if each step were painful，she slowly pushed open the glass door．She coughed dryly，breathing noisily with each breath．On a forty-degree night，she was wearing only a faded print dress，a thin sweater too small to button，and black slippers with the backs cut out to expose heels．There were no stockings or socks on her blue-veined legs．
After strolling around the store for several minutes，the old woman stopped in front of the rows of canned vegetables．She picked up some corn niblets and stared with a strange intensity at the label．At that point，I decided to be a good employee and asked her if she needed help．As I stood close to her，my smile became harder to maintain； her red-rimmed eyes were partially closed by yellowish crusts； her hands were covered with layer upon layer of dirt，and the unpleasant smell of sweat rose in a thick vaporous cloud from her clothes．
"I need some food，"she muttered（嘟囔）in reply to my bright"Can I help you？"
"Are you looking for corn，ma'am？"
"I need some food，"she repeated．"Any kind．"
"Well，the corn is ninety-five cents，"I said in my most helpful voice．"Or，if you like，we have a special on bologna（大红肠）today．"
"I can't pay，"she said．
For a second，I was tempted to say，"Take the corn．"But the employee rules flooded into my mind：Remain polite，but do not let customers get the best of you．Let them know that you are in control．For a moment，I even entertained the idea that this was some sort of test，and that this woman was someone from the head office，testing my loyalty．I responded dutifully，"I'm sorry，ma'am，but I can't give away anything for free．"
The old woman's face collapsed a bit more，if that were possible，and her hands trembled as she put the can back on the shelf．She shuffled（蹒跚）past me toward the door，her torn and dirty clothing barely covering her bent back．
Moments after she left，I rushed out the door with the can of corn，but she was nowhere in sight．For the rest of my shift，the image of the woman kept coming to my mind．I had been young，healthy．She had been old，sick and desperate．Wishing with all my heart that I had acted like a human being rather than a robot，I was saddened to realize how fragile a hold we have on our better instincts（本能，天性）．

55．What does the underlined world"shatter"in Paragraph 1probably meanB？

A．maintain．

B．break．

C．hold．

D．lose．

56．Which is NOT mentioned in Paragraph 2C？
A．The old lady's clothes．
B．The environment of the store．
C．The writer's feeling．
D．The old lady's difficulty in walking．
57．What can we learn from the textD？
A．The old lady couldn't afford the foods at the store．
B．The writer was an experienced shop assistant．
C．The writer talked with the old lady in a polite way．
D．The old lady was satisfied with his service．
58．According to the text，which is not the employee ruleC？
A．You should wear a friendly smile on your face．
B．You should use polite words，such as"sir"，"ma'am"，"thank you"．
C．You should do whatever the customers asked you to do．
D．You should be clear about your duty and be loyal to the company．
59．How did the writer feel after the old lady left the storeC？
A．Annoyed．
B．Pleasant．
C．Regretful．
D．Embarrassed．
60．What's the best title for the textC？
A．A Lady and I                             
B．Working at A Store．
C．If Only …
D．Sadness．

Answer 1

分析 本文讲述了"我"在7-eleven工作的故事．有一天，一个老太太进来店里，可怜地跟"我"要些食物，而我却以为她是公司的上层领导假扮成顾客来考验"我"的，"我"按照标准程序将她打发走．后来我觉得自己和"机器人"无异，老人满怀希望地求助于我，而我却泯灭了人性，用"商业标准"将她打发走．

解答 55．B  词义猜测题．根据第一段上下文中"I firmly believed that…""But the other night an old woman shattered my belief that…"说明作者刚开始是坚信这种信念的，但是后来一位老太太瓦解了这种信念．故应选B．
56．C  事实细节题．根据第二段中"our shiny store with its bright lighting and neatly arranged shelves"可知B正确；"Walking as if each step were painful，she slowly pushed open the glass door．"可知D正确；"she was wearing only a faded print dress，a thin sweater too small to button，and black slippers with the backs cut out to expose heels．"可知A正确．所以没提到的是作者的情感，故应选C．
57．D  主旨大意题．作者从老太太进店就用一个标准的规范为老太太服务，"Can I help you？"；"Are you looking for corn，ma'am？"，所以从服务上来讲老太太应该是满意的，故选D．
58．C  事实细节题．根据倒数第二段"Remain polite，but do not let customers get the best of you．Let them know that you are in control．"可知C项叙述不对，故应选C．
59．C  观点态度题．根据这句"Moments after she left，I rushed out the door with the can of corn，but she was nowhere in sight．"说明作者很后悔这样做，所以追了出去．故应选C．
60．C  主旨大意题．根据文章最后一段：作者叙述完他经历的故事，就要告诉我们从中得到的启示．"Wishing with all my heart that I had acted like a human being rather than a robot，I was saddened to realize how fragile a hold we have on our better instincts"说明作者很希望能有机会弥补这一切，给老太太一些帮助，所以题目应是If Only …而不是Lady and I，故选C．

点评 故事类文章的阅读需要注意作者表达的感情．在作答时，应注意细节的把握，揣测人物的心理活动．