题目内容
11．-Thanks a million for your timely help!- （ ）
| A． | Yes，with pleasure． | B． | No way! | ||
| C． | Yes，that's it． | D． | No problem! |
分析 -我非常感谢你及时的帮助！
-不用客气．
解答 答案：D．考查语言交际用语的用法．with pleasure 乐意效劳，用语别人寻求帮助的时候；no way 没门；that's it就是它；no priblem 没问题，不客气．根据句意可知选D．
点评 本题考查语言交际用语的用法．选项当中最大的干扰项是A：Yes，with pleasure 是的，乐意效劳，用语别人寻求帮助时，而题干是要回答表示感谢的用语，所以用No problem没问题，不客气．
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C．The writer's feeling．
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A．The old lady couldn't afford the foods at the store．
B．The writer was an experienced shop assistant．
C．The writer talked with the old lady in a polite way．
D．The old lady was satisfied with his service．
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A．You should wear a friendly smile on your face．
B．You should use polite words，such as"sir"，"ma'am"，"thank you"．
C．You should do whatever the customers asked you to do．
D．You should be clear about your duty and be loyal to the company．
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A．Annoyed．
B．Pleasant．
C．Regretful．
D．Embarrassed．
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A．A Lady and I
B．Working at A Store．
C．If Only …
D．Sadness．
The moment she entered，the woman presented a sharp contrast to our shiny store with its bright lighting and neatly arranged shelves．Walking as if each step were painful，she slowly pushed open the glass door．She coughed dryly，breathing noisily with each breath．On a forty-degree night，she was wearing only a faded print dress，a thin sweater too small to button，and black slippers with the backs cut out to expose heels．There were no stockings or socks on her blue-veined legs．
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"Are you looking for corn，ma'am？"
"I need some food，"she repeated．"Any kind．"
"Well，the corn is ninety-five cents，"I said in my most helpful voice．"Or，if you like，we have a special on bologna（大红肠）today．"
"I can't pay，"she said．
For a second，I was tempted to say，"Take the corn．"But the employee rules flooded into my mind：Remain polite，but do not let customers get the best of you．Let them know that you are in control．For a moment，I even entertained the idea that this was some sort of test，and that this woman was someone from the head office，testing my loyalty．I responded dutifully，"I'm sorry，ma'am，but I can't give away anything for free．"
The old woman's face collapsed a bit more，if that were possible，and her hands trembled as she put the can back on the shelf．She shuffled（蹒跚）past me toward the door，her torn and dirty clothing barely covering her bent back．
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55．What does the underlined world"shatter"in Paragraph 1probably meanB？
| A．maintain． | B．break． | C．hold． | D．lose． |
A．The old lady's clothes．
B．The environment of the store．
C．The writer's feeling．
D．The old lady's difficulty in walking．
57．What can we learn from the textD？
A．The old lady couldn't afford the foods at the store．
B．The writer was an experienced shop assistant．
C．The writer talked with the old lady in a polite way．
D．The old lady was satisfied with his service．
58．According to the text，which is not the employee ruleC？
A．You should wear a friendly smile on your face．
B．You should use polite words，such as"sir"，"ma'am"，"thank you"．
C．You should do whatever the customers asked you to do．
D．You should be clear about your duty and be loyal to the company．
59．How did the writer feel after the old lady left the storeC？
A．Annoyed．
B．Pleasant．
C．Regretful．
D．Embarrassed．
60．What's the best title for the textC？
A．A Lady and I
B．Working at A Store．
C．If Only …
D．Sadness．