题目内容
2．阅读下面材料，在空白处填入1个适当的单词或括号内单词的正确形式．Last week I took the bus back to Jinan from Qingdao．I（61）carried （carry）a big piece of 1uggage with me and put it beside my leg on the bus．As usual，I closed my eyes and tried to take a rest．Suddenly，I felt someone（62）moving （move）my luggage．I opened my eyes and looked up．It was the driver（63）who/that carried my luggage away，saying"you will be more comfortable if you put the luggage at the front row（64）where no one takes the seat"．As a salesperson，I took these buses many times，and never have I（65）met （meet）such a considerate driver who had cared so much about the passengers before．This simple act touched my soft heart and will always（66）be kept （keep）in my memory．
I think we have to learn from him and serve our clients much（67）better （well）．We have to be more considerate and offer more attentive service to our clients during（68）their （they）visit to us．Sometimes one little thing may make people happy or angry（69）or/and make the clients decide（70）to do （do）the business with us or not．
分析 本文主要讲述作者由青岛回到济南时，司机体贴的行为让作者感触很深．因此，作者认为我们应当向这位司机学习，更好地服务于我们的顾客．
解答 61．carried 考查动词时态．根据前文句中时间Last week表示过去时间，要用一般过去时态．
62．moving 考查现在分词．根据句意：我感到有人在搬动我的行李．someone与move之间是主谓关系，用现在分词作宾语补足语．
63．who/that 考查强调句．英语强调句型：It is/was+被强调部分（通常是主语、宾语或状语）+that/who（当强调主语且主语指人）+其他部分．
64．where 考查定语从句．分析句子结构可知这是一个定语从句，先行词the front row表示地点，在从句中作地点状语，用关系副词where．
65．met 考查动词时态．现在完成时态的构成：have+动词过去分词．因never放在句首，谓语部分要倒装，即将助动词have提到主语前．
66．be kept 考查动词语态．主语this simple act与keep之间是动宾关系，要用被动语态．
67．better 考查副词比较级．much修饰比较级，表示将来与现在的服务进行比较．
68．their 考查代词．they指代clients．
69．or/and 考查连词．前后两个谓语动词make表示选择关系或并列关系．
70．to do 考查动词不定式．decide后接动词时要用动词不定式形式．
点评 在一篇200词左右的语篇（短文或对话）中留出10处空白，部分空白的后面给出单词的基本形式，要求考生根据上下文填写空白处所需的内容或所提供单词的正确形式，所填写词语不得多于3个单词．要做好语法填空题，理解短文是解题的前提，扎实的词汇、句型和语法知识是基础，英语国家的背景知识是必要的补充．考生须灵活运用语法知识，如单词词性、单词时态、名词单复数、连接词、代词、冠词等判断各空白处应填写的内容．答完后，还要通读全文，核对所填单词形式是否正确，是否符合语境．
