Question

【题目】

When difficult people express themselves orally, they generally want at least two things: they’ve been heard and they’ve been understood should be a good listener, five steps are advocated toward good listening.

The first step is cooperating（合作）. How does a difficult person know that you’ re listening and understanding? In fact, it’s through the way you look and sound while he is talking. You may help him to fully express his thought and feelings. You do this by nodding your head in agreement, making certain sounds of understanding.

When the person begins to repeat what’s been said, it’s signal of step two: turning back. It means that you repeat back some words he is using, sending a clear signal that you’re listening carefully and that you think what he is saying is important.

Having heard what he has to say, the next step is clarifying. At this point, you start to gather information about what is being communicated. Ask some open-ended questions, which will allow you to figure out what intention he is hoping to satisfy.

The fourth step is to summarize（概括） what you’ve heard. This allows you to make sure that both you and the difficult person are on the same page. When you do this, two things happen. First, if you’re missed something, he can fill in the details（细节）. Second, you’ve shown that you’re making an effort to understand completely. This increases the possibility of gaining cooperation from him.

Having listened carefully, you’ve now arrived at the point of confirming with the person that he feels satisfied that his thoughts have been fully voiced. Ask if he feels understood.

When enough sincere listening, questioning, and remembering are brought together, understanding is usually achieved and a difficult person becomes less difficult and more cooperative.

Topic	【1】 to understand
Reason	Difficult people hope they have been heard and【2】 when they express themselves
【3】 on listening	【4】 in agreement and make some sounds of understanding while a difficult person is speaking Repeat some 【5】 that you have heard Collect information about the person’s expressions and find his 【6】 Give a 【7】 of what the person has said Confirm that the person gains 【8】 from speaking his thoughts
Result	A difficult person will be 【9】 to cooperate with if understanding is achieved
Comment	You may unlock the doors to difficult people’s【10】 after you listen and understand

Answer 1

【答案】【1】Listen/Listening

【2】 understood

【3】Suggestions/Tips/Advice

【4】Nod

【5】 words

【6】intention

【7】summary

【8】 satisfaction

【9】 easier

【10】hearts/minds

【解析】【1】 提取具体信息“they’ve been heard and they’ve been understood”可知Listen/Listening符合题意。

【2】 提取具体信息“they generally want at least two things: they’ve been heard and they’ve been understood”可知符合understood题意。

【3】 提取具体信息“five steps are advocated toward good listening”可知Suggestions/Tips/Advice符合题意。

【4】 提取具体信息“You do this by nodding your head in agreement”可知Nod符合题意

【5】提取具体信息“It means that you repeat back some words he is using”可知符合words题意。

【6】提取具体信息“Ask some open-ended questions, which will allow you to figure out what intention he is hoping to satisfy”可知符合intention题意。

【7】 提取具体信息“The fourth step is to summarize（概括） what you’ve heard”可知summary符合题意

【8】 提取具体信息“you’ve now arrived at the point of confirming with the person that he feels satisfied…”可知satisfaction符合题意

【9】提取具体信息“understanding is usually achieved and a difficult person becomes less difficult and more cooperative”可知easier符合题意

【10】可从最后一段提取具体信息“When enough sincere listening, questioning, and …and a difficult person becomes less difficult and more cooperative”可知hearts/minds符合题意。