4、CBC is a famous air company which has over twenty planes carrying passengers and goods, flying along 12 fixed lines all over the world. Its service is very good but some passengers are still not satisfied with it and that is why in 2006 and 2007 the company received letters of complaints from consumers or passengers who pointed out over a dozen kinds of problems which are divided in groups in the following table. Those about passengers’ things carried by the plane are Baggage problems. Customer service which refers to service work with passengers are not satisfactory. Oversales of seats are about the fact that more seats are sold and as a result the plane is too crowded to be safe. Refund problems appear when passengers fail to receive the money paid back to them because of what they have lost. Fares are problems about the price of tickets.
Consumer Complaints Received By the CBC
|
Category |
2006 |
2007 |
|
Flight problems |
20.2% |
22.1% |
|
Baggage |
18.3% |
21.8% |
|
Customer service |
3.1% |
11.3% |
|
Oversales of seats |
10.5% |
11.8% |
|
Refund problems |
10.1% |
8.1% |
|
Fares |
6.4% |
6.0% |
|
Reservation & Ticketing |
5.8% |
5.6% |
|
Tours |
3.3% |
2.3% |
|
Smoking |
3.2% |
2.9% |
|
Advertising |
1.2% |
1.01% |
|
Credit |
1.0% |
0.8% |
|
Special passengers |
0.9% |
0.8% |
|
Others |
6.0% |
5.3% |
|
Total Number of Complaints |
2,988 |
1,792 |
63.By about what percent did the total number of complaints decrease from 2006 to 2007?
A.40% B.60% C.75% D.100%
64.If the circle graphs below show total consumer complaints for 2006, which graph shows a dark part that is about Flight problems and Refund problems together?
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65.Which of the following statements can be inferred from the table?
a.In 2006 and in 2007, complaints about Flight problem, Baggage, and Customer service together took about 50 percent of all consumer complaints received by the CBC Company.
b.The number of Special passengers complaints was unchanged from 2006 to 2007.
c.From 2006 to 2007 the number of Flight problem complaints increased by more than 2 percent.
A.only a B.only b C.a and b D.a and c
66. From the passage we can know that .
A.customers are not satisfied with CBC
B.sometimes CBC sells more tickets than its plane’s fixed seats
C.CBC has more than twenty planes which fly to all the capital cities of the world
D.customers can only buy tickets with ready money
1、A lady and her husband stepped off the train in Boston. They walked without an appointment into the outer _ 36_____ of Harvard’s president. But they were ___37_____by his secretary and kept waiting. For hours, the secretary took no notice of them, __38____ that the couple would finally become __39____ and go away. But they didn’t. The secretary finally decided to disturb the president, though __40___.
A few minutes later, the president walked towards the couple with a __41___ face. The lady told them, “We had a son that __42____ Harvard for one year. He loved Harvard. He was __43____ here. But about a year ago, he was accidentally killed. My husband and I would like to __44____ a memorial (纪念物) to him, somewhere on campus.”
The president wasn’t __45____ .Instead, he was shocked. “Madam,” he said, “We can’t put up a statue for every person who studied at Harvard and died. If we did, this __46___ would look like a cemetery (墓地)。”“Oh, no,” the lady __47___ quickly, “We don’t want to put up a statue. We would like to give a __48____ to Harvard.” The president rolled his eyes and __49____ at the couple and then exclaimed,” A building! Do you have any __50____ how much a building costs? We have spent over $7,500,000 on the campus building at Harvard.” For a moment the lady was silent. The president was __51___, because he could get rid of them now. Then the lady turned to her husband and said quietly, “Is that all it costs to start a __52___ ? Why don’t we just start our own?” Her husband nodded. __53____ their offer was turned down, Mr. And Mrs. Stanford traveled to California where they founded the University that bears their ___54___,a memorial to a son that Harvard no longer __55____ about.
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36. A. lab |
B. library |
C. hall |
D. office |
|
37. A. watched |
B. stopped |
C. followed |
D. interviewed |
|
38. A. hoping |
B. finding |
C. realizing |
D. imagining |
|
39. A. surprised |
B. disappointed |
C. worried |
D. troubled |
|
40. A. hopelessly |
B. carefully |
C. unexpectedly |
D. unwillingly |
|
41. A. pleasant |
B. funny |
C. cold |
D. sad |
|
42. A. attended |
B. visited |
C. studied |
D. served |
|
43. A. clever |
B. brave |
C. proud |
D. happy |
|
44. A. set about |
B. set up |
C. take down |
D. take over |
|
45. A. satisfied |
B. excited |
C. moved |
D. ashamed |
|
46. A. house |
B. part |
C. garden |
D. place |
|
47. A. explained |
B. expressed |
C. refused |
D. admitted |
|
48. A. building |
B. yard |
C. playground |
D. square |
|
49. A. laughed |
B. shouted |
C. glanced |
D. called |
|
50. A. suggestion |
B. idea |
C. thought |
D. opinion |
|
51. A. bored |
B. astonished |
C. interested |
D. pleased |
|
52. A. department |
B. university |
C. business |
D. club |
|
53. A. Once |
B. While |
C. Since |
D. Though |
|
54. A. name |
B. character |
C. picture |
D. sign |
|
55. A. talked |
B. knew |
C. heard |
D. cared |
The expression “Go for it!”
is a way of encouraging someone to try something.“Go
for it!”means you should not worry about failure or be
to careful. You should take a chance, be brave, and act firmly. “Go for it!”gets name from football. Not
footballs it is played in most countries such as England, Egypt or Japan,but
the kind of football played in the United States and Canada. One of the most
exciting times in football comes when a team has failed, after three attempts,
to move the ball forward ten yards. The team must make a critical decision.