Dear Sir／Madam，

    I am writing to you about the terrible service(服务)from your company．On March 14th I ordered the latest S．H．E CDs on  1  website，which my father kindly paid  2  me with his credit card(信用卡)． 3  in your advertisements you promised that l could get them the next day．I did not receive  4  from you until a week later．When your CDs  5  , they were not the CDs I ordered．

    I sent  6  e-mails to your Customer Service，but my messages were all returned．I think there is maybe a mistake in the address you give to the customers! I  7  tried to call your helpline，but the line was always busy or no one   8   ．

    This is the first time I have  9  on your website, but I am not pleased with the service you have offered．Please send me the correct  10  as soon as possible or give my money back instead．

    I look forward to hearing from you．

                                                             Yours，

                                                             Jack Brown