II、单项选择(共20小题,每小题1分,满分20分)

21．The Chinese are proud of the 29^th Olympic Games__________ in Beijing in 2008.

　　　 A．hold　　　　 　　　 B．holding　　　　　 C．held　　　　　　　　　 D．to be held

　实现有效的沟通，建立良好的人际关系，不仅要善于言表、更要学会倾听。请你根据下表中所提供的信息，写一篇为“Being a Good Listener”的英文演讲稿。

注意：对所给要点，逐一陈述，适当发挥，不要简单翻译。

　　词数150左右。开头和结尾已经写好，不计入总词数。

Good afternoon, everyone!

　　 The topic of my speech today is“Being a Good Listener”.

Thank you for your listening!

Not long ago, an incident that happened at Walt Disney touched me greatly. A guest __16__ out of our Polynesian Village resort at Walt Disney was asked how she __17__ her visit. She told the front-desk clerk she had a(n) _18__ vacation, but was heartbroken about __19__ several rolls of Kodak color film she had not yet __20__. At that moment she was particularly __21_ over the loss of the pictures she had shot at our Polynesian Luau, _22_ this was a memory she especially treasured.

　Now, please understand that we have no written service rules __23_ lost photos in the park. __24_, the clerk at the front desk __25__ Disney's idea of caring for our __26__. She asked the woman to leave her a couple rolls of _27__ film, promising she would take care of the rest of our show at Polynesian Luau.

　Two weeks later the guest received a __28__ at her home. In it were photos of all the actors of our show, _29__ signed by each performer. There were also __30_ of the public procession and fireworks in the park, taken by the front-desk clerk in her own __31_ after work. I happened to know this __32_ because this guest wrote us a letter. She said that _33_ in her life had she received such good service from any business.

　Excellent __34_ does not come from policy handbooks. It comes from people who __35_ -and from a culture that encourages and models that attitude.