网址：http://m.1010jiajiao.com/timu_id_4359917[举报]
along 12 fixed lines all over the world. Its service is very good but some passengers are still not satisfied
with it and that is why in 1998 and 1999 the company received letters of complaints(投诉) from consumers
or passengers who pointed out over a dozen kinds of problems which are divided in groups in the following
table. This division is called Category. Problems that appear when the plane is flying are Flight problems.
Those about passengers' things carried by the plane are Baggage problems. Customer service refers to
service work which passengers are not satisfied with. Over sales of seats are about the fact that more seats
are sold and as a result the plane is too crowded to be safe. Refund problems appear when passengers fail
to receive the money paid to them because of what they have lost. Fares are problems about the price of
tickets. Reservations are problems that appear when passengers could not get the tickets they have already
booked. Tours are problems about the passengers'traveling by air or hotel problems. Advertising is what the
passengers think about advertisement on the plane. Credit problems are about the use of credit cards.
ONSUMER COMPLAINTS RECEIVED BY THE CBC
Category 1998 1999 (percent) (percent)
Flight problems………………………………… 20.0% 22.1%
Baggage ………………………………………… 18.3% 21.8%
Customer service ……………………………… 13.1% 11.3%
Over sales of seats ……………………………… 10.5% 11.8%
Refund problems ……………………………… 10.1% 8.1%
Fares …………………………………………… 6.4% 6.0%
Reservations and ticketing ……………………… 5.8% 5.6%
Tours …………………………………………… 3.3% 2.3%
Smoking ………………………………………… 3.2% 2.9%
Advertising ……………………………………… 1.2% 1.1%
Credit …………………………………………… 1.0% 0.8%
Special passengers ……………………………… 0.9% 0.9%
Other …………………………………………… 6.2% 5.3%
Total 100.% 100.%
Total Number of Complaints 22,988 13,278 49
B. 220
C. 230
D. 1,220
B. 60%
C. 75%
D. 100%
I. In 1998 and in 1999, complaints about Flight problems, Baggage, and Customer service together took
more than 50 percent of all consumer complaints received by the CBC Company.
II. The number of Special passenger complaints was unchanged from 1998 to 1999.
III. From 1998 to 1999 the number of Flight problem complaints increased by more than two percent.
B. II only
C. I and II only
D. I and III only
完型填空
While my father was an officer of the British army in South Africa, we lived in a two-storied(两层楼的) house.One 1 my father and 2 and I were sitting together. He was 3 the window. I suddenly 4 that he was turning very pale. I sat 5 , for I did not want to 6 my sick sister. Soon father said in a 7 voice, “Kate and Joan, a friend of mine 8 here to see me this evening, and I wish to be 9 him. Will you go up to your own room?” We 10 went to our room and closed the door.
Soon I heard a 11 like that of a door burst in, and then a climb of feet. They were hurrying 12 the narrow stairs. Fearing that there was 13 near, I seized the pistol“手枪”on the table. Then I heard my father cry out, “For God’s sake, child, 14 the door.” I did so. To my horror, I saw, 15 my father’s shoulder, a gorilla（大猩猩）,the worst enemy of the soldier in 16 .He was 17 my father. I raised the pistol and fired. The animal fell backwards with 18 loud cry. Father took the 19 smoking pistol from my hand, and fried another shot, which 20 the gorilla.
It happened that father 21 us upstairs because he thought he would be able to 22 the door─which was twenty feet away─ 23 this was the animal reached it. However, the gorilla was too 24 for him,and this was the cause of the 25 flight up the stairs.
1．[ ]
A．A o’clock B．night C．evening D．time
2．[ ]
A．sister B．brother C．mother D．doctor
3．[ ]
A．towards B．opposite C．inside D．behind
4．[ ]
A．knew B．learned C．felt D．noticed
5．[ ]
A．still B．lonely C．sadly D．unhappily
6．[ ]
A．hurt B．frighten C．lose D．trouble
7．[ ]
A．loud B．sad C．calm D．pleasant
8．[ ]
A．was B．comes C．would be D．is coming
9．[ ]
A．friendly to B．alone with C．helpful to D．careful with
10．[ ]
A．promised B．trembled C．obeyed D．replied
11．[ ]
A．sound B．cry C．voice D．shout
12．[ ]
A．to B．down C．through D．up
13．[ ]
A．some difficulty B．a thief C．some danger D．shout
14．[ ]
A．o;pen B．close C．pull D．draw
15．[ ]
A．on B．above C．over D．from
16．[ ]
A．South America B．Africa C．South Asia D．Europe
17．[ ]
A．aiming at B．marching towards
C．shooting at D．running after
18．[ ]
A．an exciting B．a calm C．an angry D．a natural
18．[ ]
A．an exciting B．a calm C．an angry D．a natural
19．[ ]
A．still B．yet C．even D．already
20．[ ]
A．hit B．murdered C．frightened D．killed
21．[ ]
A．had taken B．had sent C．had driven D．had forced
22．[ ]
A．push B．lock C．guard D．defend
23．[ ]
A．until B．when C．before D．though
24．[ ]
A．quick B．huge C．heavy D．stupid
25．[ ]
A．anxious B．fearless C．excited D．hurried
查看习题详情和答案>>阅读理解
阅读下列短文，从每题所给的四个选项(A、B、C、D)中，选出最佳选项。
Flight attendants (服务员) are part of those working on airplane passenger flights. They serve as a connection between the airline and its passengers. They satisfy the personal needs and comforts of the passengers while carrying out normal duties. They try to make the passengers' trip so enjoyable that they will want to fly with the airline again. Attendants receive training that helps them work calmly in an emergency and ensure the safety of the passengers.
The first flight attendants on US airlines were men. But from the 1930's until the 1970's, the airlines hired only women as attendants. Though men have now returned to the position, the majority of flight attendants are women.
Long - distance flights have as many as 14 attendants on the largest jets and 6 on other planes. Most short - run jet flights have at least 3 attendants.
Flight attendants check on flight conditions, food, and emergency equipment. They give safety instructions to the passengers, make flight announcements before and after take - off, and try to make the passengers as comfortable as possible.
Flight attendants are trained at special schools. The course lasts from three to seven weeks. The training includes wide classroom work and practical in - flight experience in a model cabin (机舱).
The airline pays flight attendants' expenses while they are away from their basic station.
1．The underlined word “emergency” in the first paragraph should mean ________.
[ ]
A．any kind of difficulty
B．something that happens suddenly
C．something that happens strangely
D．misunderstanding from passengers
2．Of the following, which are flight attendants' duties while they are on flights?
a. Receiving flight, training.
b. Giving safety instructions.
c. Checking on emergency equipment.
d. Satisfying passengers' personal needs.
e. Receiving expenses from the airline.
f. Preparing food for passengers.
[ ]
3．Who served as flight attendants on US airlines?
[ ]
A．First men, then only women, and now more women than men.
B．First men and women, then men, and now men and women.
C．First men, then women only, and now mainly men.
D．First men, then men and women, and now mainly women.
4．The number of attendants on a flight depends on ________.
[ ]
A．whether attendants want to be on the flight
B．how many attendants have received special training
C．how many passengers are on the flight
D．the length of the trip and the type of the airplane
查看习题详情和答案>>阅读理解
阅读下列短文，完成文后题目。
Flight attendants are part of those working on aeroplane passenger flights. They serve as a connection between the airline and its passengers. They satisfy the personal needs and comforts of the passengers while carrying out normal duties. They try to make the passengers' trip so enjoyable that they will want to fly with the airline again. Attendants receive training that helps them work calmly in an emergency and ensure(保证) the safety of the passengers.
The first flight attendants of US airlines were men. But from the 1930's until the 1970's, the airlines hired only women as attendants Though men have now returned to the position, the majority of flight attendants are women.
Long-distance flights have as marry as 14 attendants on the largest jets(喷气式飞机) and 6 on other planes. Most short-run jet flights have at least 3 attendants.
Fligh attendants check on flight conditions, food, and emergency equipment. They give safety instructions to the passengers, make flight announcements before and after take-off, and try to make the passengers as comfortable as possible.
Flight attendants are trained at special schools. The course lasts from three to seven weeks. The training includes wide classroom work and practical in-flight experience in a model cabin(机舱).
The airline pays flight attendants' expenses while they are away from their basic station.
1．The underlined word“emergency”in the first paragraph should mean ________.
[ ]
A．any kind of difficulty
B．misunderstanding from passengers
C．something that happens strangely
D．something that happens suddenly
2．Which of the following are flight attendants' duties while they are on flights?
a．Checking on emergency equipment
b．Giving safety instructions.
c．Preparing food for passengers
d．Receiving expenses from the airline
e．Receiving flight training.
f．Satisfying passengers personal needs.
[ ]
3．Who served as flight attendants on US airlines?
[ ]
A．First men and women, then men, and now men and women.
B．First men, then men and women, and now mainly women
C．First men, then only women, and now more women than men.
D．First men, then women only, and now mainly men
查看习题详情和答案>>
| |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||