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Do you remember last summer , when angry travelers were urging the government to do something about airline customer service ? Airlines 36 to improve , and they adopted (采用)new standards just before Christmas . 37 as another summer nears , plenty of 38
travelers don’t see much improvement in customer 39 overall .
This month , the Department of Transportation’s (DOT) office will publish its first critical 40
on whether airlines are 41 their promises . One survey（调查）suggests problems : the number of 42 to the DOT about the top 10 airlines in the first 43 rose 89% from a year ago .
Hit last summer by passenger complaints and the threat (威慑)of consumer-protection laws by the 44 , 14 airlines 45 to adopt a set of basic customer-service standards called Customers First . The “12 promises” to passengers were introduced 46 a mjor effort to improve service . Since then , airlines have been redesigning websites , retraining employees and upgrading technology .
Recently , DOT inspector general Kenneth Mead , at McCain’s request , sent 20 examiners to airports to 47 whether each airline is doing what it promised . Mead warns travelers shouldn’t 48 too much . Most of the promises are 49 better communication with customers , not problems with flights .
“Passengers should show more understanding to airlines about their 50 to better air service .” Spokeswoman Shelly Sasson says . “And when 51 are made , it takes a long time for them to be noticed,” she says .
Now , the efforts may be working . During the first quarter , Delta had the second-lowest rate of complaints among the 52 10 carriers . 53 , its rate , along with other carriers’ , is up from last year . McCain and other lawmakers say there may be a 54 to pass new consumer-protection 55 .
36．A．promised B．managed C．hoped D．refused
37．A．So B．But C．Merely D．Even
38．A．skilled B．experienced C．tired D．puzzled
39．A．flight B．opinion C．service D．travel
40．A．news B．information C．doubt D．article
41．A．honoring B．making C．giving D．improving
42．A．problems B．travelers C．passengers D．complaints
43．A．quarter B．year C．month D．summer
44．A．customer B．company C．government D．public
45．A．wished B．agreed C．remembered D．failed
46．A．to B．for C．as D．by
47．A．explain B．discuss C．discover D．check
48．A．travel B．expect C．complain D．suggest
49．A．aimed at B．considered as C．joined to D．made from
50．A．difficulty B．situation C．reality D．efforts
51．A．suggestions B．rules C．decisions D．improvements
52．A．large B．first C．top D．bad
53．A．Still B．Therefore C．Instead D．Meanwhile
54．A．possibility B．need C．chance D．use
55．A．examinations B．service C．laws D．reports
查看习题详情和答案>>“Do you want to go to the movie, Jane?”
“______. I feel like doing something different.”
A. Don’t mention it B. I don’t want it C. I don’t think so D. Not really
查看习题详情和答案>>Do you want to live with a strong sense of peacefulness, happiness, goodness, and self- respect? The collection of happiness actions broadly categorized as "honor" help you create this life of good feelings.
Here's an example to show how honorable actions create happiness.
Say a store clerk fails to charge us for an item. If we keep silent, and profit from the clerk's mistake, we would drive home with a sense of sneaky excitement. Later we might tell our family or friends about our good fortune. On the other hand, if we tell the clerk about the uncharged item, the clerk would be grateful and thank us for our honesty. We would leave the store with a quiet sense of honor that we might never share with another soul.
Then, what is it to do with our sense of happiness?
In the first case, where we don't tell the clerk, a couple of things would happen. Deep down inside we would know ourselves as a type of thief. In the process, we would lose some peace of mind and self-respect. We would also demonstrate that we cannot lie trusted, since we advertise our dishonor by telling our family and friends. We damage our own reputations by telling others. In contrast, bringing the error to the clerk's attention causes different things to happen. Immediately the clerk knows us to be honorable. Upon leaving the store, we feel honorable and our self-respect is increased. Whenever we take honorable action we gain the deep internal rewards of goodness and a sense of nobility.
There is a beautiful positive cycle that is created by living a life of honorable actions. Honorable thoughts lead to honorable actions. Honorable actions lead us to a happier existence. And it's easy to think and act honorably again when we're happy. While the positive cycle can be difficult to start, once it's started, it's easy to continue. Keeping on doing good deeds brings us peace of mind, which is important for our happiness.
According to the passage, the positive action in the example contributes to our
A. self-respect B. financial rewards C. advertising ability D. friendly relationship
The author thinks that keeping silent about the uncharged item is equal to___.
A. lying B. stealing C. cheating D. advertising
The phrase "bringing the error to the clerk's attention" (in para. 5) means___.
A. telling the truth to the clerk B. offering advice to the clerk
C. asking the clerk to be more attentive D. reminding the clerk of the charged item
How will we feel if we let the clerk know her mistake?
A. We'll be very excited. B. We'll feel unfortunate.
C. We'll have a sense of honor. D. We'll feel sorry for the clerk.
Which of the following can be the best title of this passage.*
A. How to Live Truthfully B. Importance of Peacefulness
C. Ways of Gaining Self-respect D. Happiness through Honorable Actions
查看习题详情和答案>>Do you remember last summer , when angry travelers were urging the government to do something about airline customer service ? Airlines 36 to improve , and they adopted (采用)new standards just before Christmas . 37 as another summer nears , plenty of 38
travelers don’t see much improvement in customer 39 overall .
This month , the Department of Transportation’s (DOT) office will publish its first critical 40
on whether airlines are 41 their promises . One survey（调查）suggests problems : the number of 42 to the DOT about the top 10 airlines in the first 43 rose 89% from a year ago .
Hit last summer by passenger complaints and the threat (威慑)of consumer-protection laws by the 44 , 14 airlines 45 to adopt a set of basic customer-service standards called Customers First . The “12 promises” to passengers were introduced 46 a mjor effort to improve service . Since then , airlines have been redesigning websites , retraining employees and upgrading technology .
Recently , DOT inspector general Kenneth Mead , at McCain’s request , sent 20 examiners to airports to 47 whether each airline is doing what it promised . Mead warns travelers shouldn’t 48 too much . Most of the promises are 49 better communication with customers , not problems with flights .
“Passengers should show more understanding to airlines about their 50 to better air service .” Spokeswoman Shelly Sasson says . “And when 51 are made , it takes a long time for them to be noticed,” she says .
Now , the efforts may be working . During the first quarter , Delta had the second-lowest rate of complaints among the 52 10 carriers . 53 , its rate , along with other carriers’ , is up from last year . McCain and other lawmakers say there may be a 54 to pass new consumer-protection 55 .
36．A．promised B．managed C．hoped D．refused
37．A．So B．But C．Merely D．Even
38．A．skilled B．experienced C．tired D．puzzled
39．A．flight B．opinion C．service D．travel
40．A．news B．information C．doubt D．article
41．A．honoring B．making C．giving D．improving
42．A．problems B．travelers C．passengers D．complaints
43．A．quarter B．year C．month D．summer
44．A．customer B．company C．government D．public
45．A．wished B．agreed C．remembered D．failed
46．A．to B．for C．as D．by
47．A．explain B．discuss C．discover D．check
48．A．travel B．expect C．complain D．suggest
49．A．aimed at B．considered as C．joined to D．made from
50．A．difficulty B．situation C．reality D．efforts
51．A．suggestions B．rules C．decisions D．improvements
52．A．large B．first C．top D．bad
53．A．Still B．Therefore C．Instead D．Meanwhile
54．A．possibility B．need C．chance D．use
55．A．examinations B．service C．laws D．reports
查看习题详情和答案>>Do you suppose Darwin, one of the greatest scientists of all time, really did fools experiments? Or did he do experiments that were so simple and basic that other people just thought they were foolish?
Sometimes, people think they already know the answer to a question or the solution (解决办法) to a problem. Sometimes, they really do know an answer or a solution, but without thinking they are important.
Charles Darwin didn’t settle for (满足于) just thinking he knew something. And, he believed all things could be important however simple they seemed to be.
Suppose you drop sheets of paper that are of exactly the same size and shape. If you drop them at the same time in the same place, they will fall in the same way. Now make one of the sheets of paper into a tight (紧的) little ball and let it drop along with the other sheets. What happens? You have done an experiment that is so simple that you might think it couldn’t be worth anything.
But this simple experiment is important. It explains part of our present-day understandings of physics, ideas that were worked out long ago by Galileo and Newton. And these understandings set aside some of ancient Greek physics.
Scientist sometimes stops to look at very simple things and to think very hard about them. Even the simplest idea, which we might think is foolish, can shake the foundations of science.
1. The passage tells us that Charles Darwin ____.
A. was a great English scientist
B. always liked doing the experiments that others thought difficult
C. thought even the simplest thing was important
D. didn’t get well with others
2. The phrase “set aside” most probably means____ .
A. throw away B. store up
C. put to use D. realize
3. The author of the passage tries to ________.
A. convince us that Charles Darwin, Galileo and Newton are the greatest scientists in the world
B. draw the conclusion that basic sciences are simple things
C. prove that two sheets of paper, with the same size and shape, will fall at the same speed
D. draw our attention to everyday happenings around us
4Which of the following is TRUE?
A. Darwin really did fools experiments.
B. According to some people Darwin did foolish experiments.
C. It is believed by all the people that things could be important though they seemed to be simple.
D. Galileo and Newton worked out ancient Greek physics.
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