阅读理解

阅读短文，从每题所给的四个选项(A、B、C和D中选出最佳选项)

　　Most of us use the telephone several times a day to talk with friends or make social arrangements．These calls are usually quite easy and require little planning．

　　Using the telephone for business purpose is different．In any organization the person on the telephone represents the company and gives an impression of the firm to the outside world．

　　If you want to ensure good public relations, you need to master effective telephone techniques．

　　You should try to give an impression of an efficient, friendly, progressive company eager to give good service．

　　Choose the right time．Consider the cost, urgency and convenience．When calling overseas you need to consider the time difference．

　　Check the number．A great deal of money is wasted each year on dialing wrong numbers．

　　Plan your call．Make a list of points and questions to be raised．

　　Be prepared．Gather any files, papers or information that may be needed during the call．It is unprofessional to have to say “Hold on while I look for that．”

　　If you have to ask a caller to hold on, keep going back and assuring him/ her that you will be as quick as possible．

　　Avoid interruptions．Call at a time when you are unlikely to be distracted．

　　During the call

　　Be courteous, polite．Make time for suitable greetings like “How are you today, Jim?” and “Did you enjoy your holiday?”

　　Put a smile in your voice．Remember, your caller can’t see you, so use intonation to good effect and try to sound confident, decisive, helpful and interested．

　　Check your notes．Look back at your notes to ensure that you have covered everything and quote figures and other data correctly．

　　Obtain feedback．Make sure that caller understands the message correctly, especially where deadlines and actions that are involved．

　　Be courteous．Finish by thanking the caller for his or her time and trouble．

　　After the call

　　Make notes．Let it become a habit to make notes of the call and place them in an appropriate file．

　　Take actions．If you need to send a letter of confirmation or inform someone in your organization about any details of the call, do some immediately so that you do not forget important points．

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阅读理解

　　Do you want to improve the way you study? Do you feel nervous before a test? Many students say that a lack of concentration is their biggest problem．It seriously affects their ability to study, so do their test results．If so, use these tips to help you．

　　You should always study in the same place．You shouldn't sit in a position that you use for another purpose．For example, when you sit on a sofa to study, your brain will think it is time to relax．Don't watch TV while you are studying．Experts warn that your concentration may be reduced by 50 percent if you attempt to study in this way．Always try to have a white wall in front of you, so there is nothing to distract(make less concentrated)you．

　　Your eyes will become tired if you try to read a text which is on a flat surface．Position your book at an angle of 30 degrees．

　　Don't try to complete too much in one study period．Finish one thing before beginning another．If you need a break, get up and walk around for a few minutes．

　　All your hard work will be for nothing if you are too nervous to take your test．Getting plenty of rest is very important．This means do not study all night before your test! It is a better idea to have a long-term study plan．Try to make a timetable for your study which lasts for a few months．

　　Exercise is a great way to reduce pressure．Doing some form of exercise every day will also improve your concentration．Eat healthy food too．

　　When you arrive in the examination room, find your seat and sit down．Breathe slowly and deeply．Check the time on the clock during the test, but not too often．Above all, take no notice of everyone else and give the test paper your undivided attention．

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阅读理解

　　Most of us use the telephone several times a day to talk with friends or make social arrangements．These calls are usually quite easy and require little planning．

　　Using the telephone for business purpose is different．In any organization the person on the telephone represents the company and gives an impression of the firm to the outside world．

　　If you want to ensure good public relations, you need to master effective telephone techniques．

　　You should try to give an impression of an efficient, friendly, progressive company eager to give good service．

　　Choose the right time．Consider the cost, urgen and convenience．When calling overseas you need to consider the time difference．

　　Check the number．A great deal of money is wasted each year on dialing wrong numbers．

　　Plan your call．Make a list of points and questions to be raised．

　　Be prepared．Gather any files, papers or information that may be needed during the call．It is unprofessional to have to say “Hold on while I look for that．”

　　If you have to ask a caller to hold on, keep going back and assuring him/her that you will be as quick as possible．

　　Avoid interruptions．Call at a time when you are unlikely to be distracted．

　　Be courteous, polite．Make time for suitable greetings like “How are you today, Jim?” and “Did you enjoy your holiday”?

　　Put a smile in your voice．Remember, your caller can’t see you, so use intonation to good effect and try to sound confident, decisive, helpful, and interested．

　　Check your notes．Look back at your notes to ensure that you have covered everything and quote figures and other data correctly．

　　Obtain feedback．Make sure the caller under-stands the message correctly, especially where deadlines and actions that are involved．

　　Be courteous．Finish by thanking the caller for his or her time and trouble．

　　Make notes．Let it become a habit to make notes of the call and place them in an appropriate file．

　　Take actions．If you need to send a letter of confirmation or inform someone in your organization about any details of the call, do some immediately so that you do not forget important points．

(1)

(2)

(3)

(4)