Your door needs ___________ . Would you like me to do it for you?

    You get all sorts of demands, and the mark of a good hotel is to supply whatever is asked for without sounding surprise. If a guest asks for rubber gloves. You don't ask why. You say, “No problem. What colour do you want？”
　　There have been some demands which, much as I would have liked to fill, I couldn't. A Japanese businessman， for example， thought the manager of a hotel was like the captain of a ship so he asked me to marry him and the woman he loved. There was one time, however, we did help out. A young man thought that if he asked his girlfriend to marry him at the Ritz she would say yes. He asked us to put the ring in a cake, and she accepted.
　　Top hotels are used more and more to impress. They are used for doing business. If you've got something to sell, take your clients(客户) to the best hotel where the surroundings are quite helpful. A friend of mine working at Savoy Hotel tells story about a man who gave him 5 pounds to say “Good morning, Mr. Smith” when he walked through the door with two other men. This he did， and could hear Mr. Smith saying, “I do wish they would leave me alone at this place.”
　　According to Julian Payne， the most powerful people in any hotel are the porters， who carry bags for hotel guests. “Porters can do almost anything. They can get you tables at the best restaurants or tickets for a popular concert. Don't ask me how they do it or what their deal is because I don't know. Most of them have been there for years. They know more about the history of the hotel and the guests than anyone else. They are invaluable. A head porter will come in even on his day off so he can say hello to someone he remembers visiting the hotel years ago.”
56．When guests ask for something strange，the manager of a good hotel would think ______.
　　A．how he can meet their needs
　　B．why they have such demands
　　C．what problems the hotel has
　　D．who is the best person to go to
57．Which of the following examples explains “we did help out？”
　　A．The hotel bought a ring for a young lady.
　　B．A Japanese married the woman he loved.
　　C．The manager once acted as a captain.
　　D．A young lady agreed to marry her boyfriend.
58．Which of the following statements is true about the porters in expensive hotels?
A．They sell tickets for concerts.
B．They know how to make a good deal.
C．They know a lot about the hotels and the guests.
D．The come to work even on their days off.
59．By saying “I do wish they would leave me alone at this place”， Mr. Smith ______.
　　A．showed that he disliked such people at the hotel
　　B．gave the impression that he was a constant guest
　　C．tried to make his clients feel sorry for him
　　D．sounded as if he was tired of such greetings

While I was on my way to Walmart, I was greeted by an elder woman who was working at the door as a greeter, I had a return to make so she stopped me and asked to tag my bag. Usually I would have gotten annoyed because I know I don’t steal, so why does my bag need to be tagged? I’d just witnessed someone ahead of me being not so nice, and treating the lady like she was a nobody. I could see this lady looked to be at retirement age, trying to make ends meet. The look on her face and the energy she gave was that of someone afraid and not knowing where they stood in life. Not to mention the person ahead of me who’d just snatched(夺) a bag back from her and stormed off without even saying thank you. I could tell this woman was hurt by that, and no one knows how many people had been treating her that way all day long.

What if she was a grandmother who’d recently taken care of her grandchildren for whatever season? What if her husband she had to support recently fell sick and they couldn’t afford the medical expenses, so she had to go back to work? What if she just lost everything she had in her retirement and now she had to go back to work?

All she wants is to do her job and do it well. All she wants is to serve customers the way she was trained. All she needs is to be appreciated. Can I be that someone she needs, just for the moment?

I looked her in her eyes as she scanned my bag, smiled and said, “Your hair is beautiful and fits you well!” Her face lit up and she smiled back and began to tell me how much easier it is to manage. It was salt-and-pepper hair and was cut in the prettiest style. She handed my bag back, smiled and told me the service desk was straight down to my left. I said “Thank you!”

1.At the door of Walmart, the old woman_____.

A．asked every customer for money to feed her family

B．was made to welcome customers and check their bags

C．was asked to keep the door open all the time

D．worked as guide to give customers direction

2.Seeing the look of the old woman and the treatment she received, the author_____.

A．became annoyed                       B．showed sympathy

C．was puzzled                            D．turned generous

3.It could be learned from paragraph2 that the author_____.

A．didn’t understand why the old woman did such a job

B．insisted the old woman should stay at home comfortably

C．was sure the old woman was respected by people

D．supposed the old woman might be in trouble for some reason

4.By saying “Your hair is beautiful and fits you well.” the author wanted to ____.

A．make the old woman feel appreciated

B．please her so as not to let her bag tagged

C．praise her for her hair style and clothes

D．confirm her hard work and special beauty

While I was on my way to Walmart, I was greeted by an elder woman who was working at the door as a greeter, I had a return to make so she stopped me and asked to tag my bag. Usually I would have gotten annoyed because I know I don’t steal, so why does my bag need to be tagged? I’d just witnessed someone ahead of me being not so nice, and treating the lady like she was a nobody. I could see this lady looked to be at retirement age, trying to make ends meet. The look on her face and the energy she gave was that of someone afraid and not knowing where they stood in life. Not to mention the person ahead of me who’d just snatched(夺) a bag back from her and stormed off without even saying thank you. I could tell this woman was hurt by that, and no one knows how many people had been treating her that way all day long.
What if she was a grandmother who’d recently taken care of her grandchildren for whatever season? What if her husband she had to support recently fell sick and they couldn’t afford the medical expenses, so she had to go back to work? What if she just lost everything she had in her retirement and now she had to go back to work?
All she wants is to do her job and do it well. All she wants is to serve customers the way she was trained. All she needs is to be appreciated. Can I be that someone she needs, just for the moment?
I looked her in her eyes as she scanned my bag, smiled and said, “Your hair is beautiful and fits you well!” Her face lit up and she smiled back and began to tell me how much easier it is to manage. It was salt-and-pepper hair and was cut in the prettiest style. She handed my bag back, smiled and told me the service desk was straight down to my left. I said “Thank you!”
【小题1】At the door of Walmart, the old woman_____.