Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.

People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.

When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.

When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.

1. By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.

A. suggest that customers believe what commercials say deeply

B. show readers the American idea on good customer service

C. express all the stores pay much attention to the customers

D. persuade readers to choose the stores with ads correctly

2.In the USA, what may you do at first if you want to do some shopping?

A. To visit a professional street with lots of similar stores.

B. To compare prices in many shops in the same street.

C. To make phone calls and get better shopping choices.

D. To receive other customers’ answers to the questions.

3.The underlined words “a breeze” in Para.3 most probably means _________.

A. an easy job　　 B. a trouble　　           C. a funny thing　　     D. a boring task

4.Which of the followings shows American stores offer convenience to customers in this passage?

A. The store clerks don’t usually sit around watching TV or playing cards.

B. Some stores offer price bargain to the customers like a yard sale.

C. The clerks give customers a smile and a warm “thank you” after paying.

D. Some stores open new checkout lanes when the lanes are crowded.

5.Which of the following can be the best title of this passage?

A. Customer Service in America                     B. Excellent Stores in America

C. Shopping Rules in America                           D. Being King or Queen in America

请认真阅读下面短文，从短文后各题所给的A、B、C、D四个选项中，选出最佳选项，并在答题卡上将该项涂黑。

       Blind from birth, I have never had the opportunity to see myself and have been completely dependent on the image I create in the eyes of others.

       There are those who   36    that since I can’t see, I obviously also cannot   37  . Very often people will talk with me at the top of their lungs. Conversely to this, people will also often   38  , assuming that since my eyes don’t work, my ears don’t either. For example, when I go to the airport and ask the ticket agent for   39  to the plane, he or she will always pick up the phone and call a ground hostess in a very low voice. "Hi, Jane, wave got a 76 here." I have concluded that the word "  40  " is not used because they are unwilling to inform me of my condition of which I may not have been previously   41  .

       On the other hand, others know that of course I can hear, but believe that I can’t talk. Once I became ill and was hospitalized. Immediately after I was    42  , I was wheeled down to the X-ray room. Just at the door sat an elderly woman(judging from  her voice) asked the orderly(护工) who had been wheeling me:" What is your name?" “What’s your name?” the orderly   43   to me. "Harold Krents", I replied. "Harold Krents", he repeated. "When was he born?" "When were you born?"…This continued for about five minutes before I finally interrupted, "Look, this is absolutely  44   . OK, I can’t see, but it’s go to become pretty  45   to both of you that I don’t need an interpreter(翻译)." “He says he doesn’t  need an interpreter," the orderly reported to the woman. 　

       The   46   misconception of all is the view that because I cant see, I can’t  47  . I was turned down by over forty law firms,   48   my qualifications included a cum laude degree from Harvard Law School. The  49  to find jobs, the continuous   50  of being told that it was impossible for a blind person to   51  law, the rejection letter, not based on my lack of   52  but rather on my disability, will always remain one of the most upsetting experiences of my life.

      53  , the Department of Labor issued laws that demand equal  54  opportunities for the disabled. The business community’s response has been   55  . The attitude towards the disabled is beginning to change.

A．A assume      B．observe     C．approve    D．propose

A．hear       B．talk   C．feel   D．care

A．shout     B．laugh C．whisper    D．cry

A．welcome       B．permission       C．advice      D．assistance

A．passenger      B．blind C．trouble     D．situation

A．afraid    B．aware       C．curious     D．desperate

A．invited   B．released    C．included   D．admitted

A．asked     B．responded C．repeated    D．exchanged

A．cheerful B．ridiculous C．charming  D．disgusting

A．clear    B．easy  C．confusing  D．doubtful

A．earliest B．slightest    C．latest D．toughest

A．think    B．study C．work D．understand

A．as if     B．even though     C．now that   D．in case

A．attempt       B．opportunity      C．mistake     D．success

A．disappointmentB．relief    C．envy  D．effort

A．disobey       B．challenge  C．practice    D．make

A．confidenceB．luck     C．ability      D．ambition

A．RegretfullyB．Deliberately   C．Exactly      D．Fortunately

A．medicationB．employment       C．learning    D．traveling

A．enthusiasticB．passive       C．negative    D．uncertain

D　　

Japanese students work very hard but many are unhappy．They feel heavy pressures from their parents to do well in school．Most students are always being told by their parents to study harder so that they can have a wonderful life．Though this may be good ideas for those very bright students，it can have very bad results for many students who are not quick enough at learning．

Unfortunately，a number of students killed themselves．Others are after comfort in using drugs．Some do bad things with trouble-makers and turn to crime．Many of them have tried very hard at school but have failed in the exams and have disappointed their parents．Such students feel that they are less important and leave school before they have finished their study．

It is surprising that though most Japanese parents are worried about their children, they do not help them in any way．Many parents feel that they are not able to help their children and that it is the teachers' work to help their children．To make matters worse, a lot of parents send their children to special school called juku-cram schools．These schools are open during the evening and on weekends, and their only purpose is to prepare students to pass exams, they do not try to educate students in any real sense of the real world. It thus comes as a shock to realize that almost three quarters of the junior or high school population attend these cram schools．　　　　

Ordinary Japanese schools usually have rules about everything from fhe students' hair to their clothes and things in their school bag．Child psychologists now think that such strict rules often lead to a feeling of being unsafe and being unable to fit into society．They regard the rules as being harmful to the development of each student．They believe that no sense of moral values is developed and that students are given neither guidance nor training in becoming good citizens．

67．A lot of Japanese students are unhappy at school because              　　

A．they work very hard    B．they find they can't do well at school

C．they feel unimportant  D．they are under too much pressure　　　　

68．Because of their failure at school, some students take drugs to          

A．kill themselves             B．seek comfort

C．disappoint their parents     D．make trouble　　　　

69．What should be the best title of the passage?

A．Students' Pressure   

B．Students' Problems　　　　

C．The Negative Impact(影响) of Japanese Education　　　　

D．The Trouble in Japanese Schools

70．In juku-cram schools students_______．

A．are taken good care of by the teachers    B．feel no pressure

C．are trained to pass exams               D．can learn a lot of useful things

71．In ordinary Japanese schools，________．

A．there are strict rules      B．students feel safe　　　　

C．students can do anything  D．learning is not important

When Dave was eighteen,he bought a second-hand car for ￡200 so that he could travel to and from work more 　1　 than by bus.It worked quite well for a few years,but then it got so old,and it was costing him 　2　 much in repairs that he decided that he had better 　3　 it.

He asked among his friends to see if anyone was particularly 　4   to buy a cheap car,but they all knew that it was falling to pieces,so  5   of them had any desire to buy it.

Dave's friend Sam saw that he was  6   when they met one evening,and said,“What's  7  ,Dave?” Dave told him and Sam answered,“Well,what about advertising it in the paper? You may   8   more for it that way than the cost of the advertisement!” Thinking that Sam's   9   was sensible,he put an advertisement in an evening paper,which read:“For sale:small car,  10   very little petrol,only two owners.Bargain at ￡50.”

For two days after the advertisement first appeared,there was no   11  .But then on Saturday evening a man rang up and said he would like to  12   him about the car.“All right,” Dave said,feeling happy.He asked the man whether ten o'clock the next morning would be   13   or not.“Fine,” the man said.“And I'll  14   my wife.We intend to go for a ride in it to   15   it.”

The next morning,at ten quarter,Dave parked the car in the square outside his front door,  16   to wait there for the person who had   17   his advertisement.Even Dave had to   18   that the car really looked like a wreck.Then soon after he had got the car as   19   as it could be,a police car stopped just behind him and a policeman got out.He looked at Dave's car and then said,“Have you reported this   20   to us yet,sir?”

1.A.directly            B.safely       C.properly      D.easily

2.A.so                    B.such            C.very         D.too

3.A.keep                B.repair       C.sell             D.throw

4.A.anxious            B.lucky          C.ashamed   D.generous

5.A.some                B.neither        C.none           D.no one

6.A.calm                   B.upset           C.delighted   D.astonished

7.A.no                         B.up                     C.it                D.that

8.A.learn                      B.miss            C.get              D.find

9.A.message                 B.advice         C.request     D.description

10.A.uses                            B.loses           C.has             D.spends

11.A.doubt                   B.help            C.trouble        D.answer

12.A.tell                       B.see              C.agree          D.call

13.A.exact                    B.suitable       C.early           D.late

14.A.follow                  B.meet           C.bring      D.introduce   

15.A.test                      B.obtain         C.admire       D.recognize

16.A.failing                  B.meaning      C.turning    D.happening

17.A.read                            B.placed      C.answered  D.understood

18.A.forget                   B.show           C.disagree      D.admit

19.A.clean                    B.crowded      C.fast             D.light

20.A.bargain                 B.sale             C.accident      D.result

I used to be ashamed of my grandma. I know that's a　 36　 thing to say, but it was true until today, so I have to　 37　 it.

The　 38　 started when my friend Katy found Grandma's false teeth floating in a glass on the bathroom sink. I was so used to seeing them that I　 39　 took notice of them. But Katy shouted, laughing and　 40　 to talk to them. I had to get down on my knees and　 41　 her to shut up so my grandma wouldn't　 42　 and get hurt.

After that happened, I　 43　 there were a million things about Grandma that were embarrassing（令人窘迫）.

Once she took Jill and me out to Burger King.　 44　 ordering our hamburgers well-done, she told the person behind the counter, "They'll have two Whoppers (巨无霸) well-to-do. " Jill burst out laughing, but I almost　 45　.

After a while, I started wishing I could　 46　 Grandma in a closet. I even complained to my parents. Both my parents said I had to be careful not to make Grandma feel　 47　 in our home.

Then last Wednesday, something happened that　 48　 everything completely. My teacher told us to help find interesting old people and　 49　 them about their　 50　 for a big Oral History project. I was trying to think of someone when Angie pushed me gently.

"Volunteer your grandmother," she whispered. "She's　 51　 and rich in experience."

That was the last thing I ever thought Angie would say about my grandma.

This is how I ended up on　 52　 today interviewing my own grandmother before the whole school assembly (集合). All my friends and teachers were listening to her　 53　 she was a great heroine. I was　 54　 of my grandma and hoped she would　 55　 know that I had been ashamed of her.

36. A. funny　　　　 B. common　　　　C. terrible　　 　D. clear

37. A. admit　　　　 B. receive　　　  C. refuse　　　　 D. show

38. A. quarrel　　　  B. accident　　　 C. trouble　　 　  D. adventure

39. A. already　　　  B. always　　　　C. simply　　　 　D. hardly

40. A. enjoying　　　 B. pretending　 　C. imagining　 　 D. continuing

41. A. warn　　　　　B. demand　　　　C. advise　　　  D. beg

42. A. mind　　　　　B. hear　　　　　C. see　　　　　 D. fall

43. A. expected　　 　B. declared　　　 C. realized　　 　D. doubted

44. A. Because of　　 B. Except for 　  C. Such as 　　 　D. Instead of

45. A. died 　　　　  B. cheered 　　　C. disappeared　　D. suffered

46. A. meet 　　　　 B. avoid　　　　 C. arrange 　　 　D. hide

47. A. independent　  B. inconvenient　 C. unwelcome　　 D. unfamiliar

48. A. changed 　　　B. finished　　　 C. stopped　　　　D. Prepared

49. A. interview 　　 B. report 　　　  C. tell 　　　　　 D. write

50. A. news 　　　　 B. lives　　　　 C. advantages　　  D. achievements

51. A. free　　　　 　B. popular　　　 C. interesting　　  D. embarrassing

52. A. show 　　　　 B. stage　　　　 C. duty　　　　　 D. time

53. A. and then 　　  B. even if　　　  C. so that　　　　 D. as if

54. A. sure　　　　 　B. proud　　　　 C. ashamed　　　 D. afraid

55. A. never　　　　  B. even　　　　　C. still　　　　　 D. once