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As a boy grown up in India, I had longed to traveling abroad. I used to listen to the stories my father told me about her stay in Canada and trips to Europe in 1970s. My big moment finally come in the summer of 1998 when I was able to accompany my parents to Europe, where my father was to attend for a meeting. The service during the flight to Frankfurt was such nice that even today I can still remember them. The flight was really smooth and thorough enjoyable, even for someone as me, who is otherwise scared of flying.
查看习题详情和答案>>When someone gives you advice, listen without judgment, try to find value in what you’re hearing, and say “Thank you”.This wise advice is easy to understand yet hard to practice.I’ll give you an example from my life when I totally blew it in terms of practicing what I teach.
In my work I travel constantly.I always put off going to the airport until the last second.My wife, Lynda, was sitting next to me in the front seat.I was racing along and not paying much attention.Lynda cried out, “Look out! There is a red light up ahead.”
Being a trained behavioral science professional --- who teaches others the value of encouraging advice --- I naturally screamed at her, “I know there is a red light up ahead! Don’t you think I can see?” When we arrived at the airport, Lynda didn’t speak to me.I wondered why she seemed mad at me.
During the flight to New York, I did a cost-benefit analysis.I asked myself, “What was the cost of just listening when Lynda called out the warning? Zero.” I then reasoned, “What was the potential benefit? What could have been saved?” Several potential benefits came to mind, including her life, my life, and the lives of other people.