根据对话内容，从方框中选出合适的句子补全对话，并将其标号填入相应的括号内。(满分10分)

To whom it may concern,
This letter describes the worst travel experience I have ever had．The problems we had were the result of poor management and thoughtless employees．Your airline should be ashamed of treating its  customers so poorly．
On January 5, we arrived in Denver from Houston and checked in for our next flight．It wasn’t long before the agent announced that our flight would be delayed because of a mechanical problem． The equipment was in Aspen, and they expected it to be repaired soon．
Soon shortly turned to much later, and during the delay, weather temporarily closed the Aspen airport．The weather cleared in Aspen and the plane took off very late for Denver．While it was in the air, the agent announced that the plane would be used for the next flight and that our flight was being cancelled．
This cancellation struck me as being unfair．There was a mad scramble （争先恐后） as the 50 or so passengers scheduled for our flight fought for seats on later flights．When the dust settled, we were wait-listed on the 9’-00 flight the next morning．We had to spend the night in the airport．
Coming home was no better．Because of a mechanical problem, it looked like we would miss our connection in Denver．The agent assured us they would hold the Newark flight for us．Needless to say, the flight to Houston taxied out as we pulled into the gate．Arrangements were made for us to take the next flight, so we sat in the airport for 5 hours．When we finally arrived in Houston, our skis were missing．As of this writing, the skis have not been found．
Nothing you can do will make us feel better about our flights．If you are a responsible business, however, you will do what you can to see that passengers in the future are treated better．
With great displeasure,
Phyllis Dooley
【小题1】When Phyllis wrote her letter, she felt ______．

—————Good evening. Huangshan Hotel.

   —————Good evening. ______________?

A. Do you still have a room for tonight           B. What would you like， please

C. Is there anything I can do for you              D. Who is that speaking， please

—————Good evening. Huangshan Hotel.

   —————Good evening. ______________?

A. Do you still have a room for tonight           B. What would you like， please

C. Is there anything I can do for you              D. Who is that speaking， please

Valentine’s Day, for many couples, means cards, flowers, and candlelight dinners. For most couples it also means withdrawing money at the ATM to express their love. Fortunately, there are ways to save money by saving energy — even during the date — so you can spend the money you save on the things that really matter to your sweetheart. Here are five easy tips for those couples out there who want to save energy and save money:

A fireplace is always a perfect background to set up holiday decorations because of the space it provides, in addition to the grand role it plays in the house as being an important part of each room. If you plan on spending your Valentine’s Day near the fireplace, be sure to prevent the heat loss and make sure of the chimney efficiency. If you never use your fireplace, plug and seal the chimney flue.

If you plan on having a nice, romantic dinner at home and want to set the mood with proper lighting, use energy efficient light bulbs that save you money, and look for bulbs that are lower in lumens. Lumens tell you the brightness of the bulb. The lower the lumens, the weaker the light.

For those who plan to cook that romantic dinner, there are some simple energy efficient ways you can prepare that meal. For example, did you know that if you’re baking in a china or glass dish, you can typically set your oven for 25 degrees less than the recipe calls for? Learn more about saving energy while cooking.

For those couples who would like to have a movie night, plug your TV and DVD into an electronic power strip to save money on your gas of the car. By plugging in electronic devices into a power strip and turning it off when not in use, you can save up to $100 per year.

If you plan on going on a romantic “escape” from your house by car, be sure to check out these tips to reduce fuel consumption and costs.

1.How do most people spend their Valentine’s Day according to the passage?

A. They make green trips by riding bikes or walking dogs.

B. They go to visit their parents or grandparents together.

C. They stay at home making delicious food for lovers.

D. They spend money creating romantic environment.

2.What does the author advise you to do when you use a fireplace that night?

A. Try to burn less wood by covering the chimney.

B. Try to use more wood to produce more heat.

C. Try to hold more heat by using it effectively.

D. Try to make the room wetter than usual.

3.What does the author advise you to do if you choose to have dinner at home?

A. Choose the bulbs without lumens.

B. Choose the bulbs with lower lumens.

C. Choose the small bulbs with higher lumens.

D. Choose the colorful bulbs as many as possible.

4.How should you cook meals according to the author?

A. Adjust electricity amount according to different dishes.

B. Set the oven for 25 degrees higher than required.

C. Try to cook all kinds of food with a china dish.

D. Try to bake some cakes in a glass dish.

5.What is the greenest way for you to see a film on Valentine’s Day?

A. Just watch a DVD at home.                             B. Just see the film in the running car.

C. Go to the nearest theatre by bike.                          D. “Escape” from your house by car.