摘要：A Fifteen minutes before our restaurant closed, a gentleman came in. I was the waitress who got to take his order and serve him his food. The customer was difficult. He was quite openly upset with how his food was prepared. He sent his order back twice. When it at last arrived to his liking, he needed a cup of coffee. At this point, I had stayed 45 minutes past closing time. I didn’t even want to sit down because I knew my knees would pain and it would hurt terribly to get back up. I knew he would probably not give a tip. However, I tried to give him good service. As he was finishing his burger, I was refilling his coffee and accidentally spilled it on the table and his plate. Of course I said sorry at once and used a piece of cloth to clean the table. I had thought he would become angry. However, he took a piece of paper out and helped clean off the spilled coffee. He asked to speak to the manager, so I called my boss to come over to the table. Instead of complaining to my boss and asking us to make up for his meal, he simply said, “This young lady’s done a good job. You need to keep her around as long as you can! After he paid his bill, he left and left a tip. The customer had offered a $15 tip for his $8 dinner. 1. Why did the author say the customer was difficult? A. Because he could only give a small tip. B. Because he came to the restaurant very late. C. Because the author wanted to go home early. D. Because he was always dissatisfied with the food. 2. We can learn from the third paragraph that . A. the author liked her work very much B. the author’s knees were always in pain C. the author was too tired at that time D. the author seldom received tips 3. What happened after the author spilled the coffee? A. The customer refused to pay his bill. B. The customer complained to the boss. C. The customer became angry at once. D. The customer offered the author help. 4. Which of the following words can best describe the author’s feeling at last? A. Surprised and happy. B. Calm and confident. C. Nervous and sad. D. Worried and disappointed. 5. Which of the following could be the best title for the passage? A. A waitress who was praised by a customer B. An unexpected tip from an unlikely customer C. An unlucky waitress who served a difficult customer D. A difficult customer who came to a restaurant very late

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