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At a time when hiring qualified people is becoming more difficult, employers who can  36  biases (陶需) from the process will surely gain a big advantage  37  his opponents.

As a manager, Miss Tiffany is  38  for interviewing applicants for some of the  39  with her company. During one interview, she noticed that the  40  never made direct eye contact. She was puzzled and a little  41  because she liked the person on the whole.

He had a perfect resume(堕煽) and gave good  42  to her questions,  43  the fact that he never looked her in the eye said ^untrustworthy ̄. Several days later, she decided to offer the job to her  44  choice. ^It wasn¨t until I  45  a diversity workshop that I realized the person we passed over was the perfect person, ̄ Tiffany says. What she hadn¨t known at that time was that that person behaved  46  was simply a cultural misunderstanding. He was an Asian-American  47  in a household where  48   for those in authority was shown by avoiding touching your eyes.

^Attending the diversity workshop helped me  49  how much I could learn by simply asking questions and  50  dialogues with employees,  51  making assumptions and trying to be a know-it-all, ̄ Miss Tiffany admits. ^The biggest thing I  52  from the workshop is learning how to be more `inclusive(淫否議)¨ to  53 . ̄

^I was just thrown off by the lack of eye contact; not realizing it was cultural, ̄ Tiffany says. ^I missed out, but will not miss that opportunity again. ̄

Many of us have had similar problems with  54  we consider as different. As the world becomes smaller and our workplaces more diverse, it is becoming necessary to  55  our understanding of others and to reexamine some of our false assumptions.

36. A. replace            B. remove           C. refresh               D. recover

37. A. of               B. above            C. over             D. on

38. A. desperate          B. responsible        C. ready            D. punctual

39. A. positions           B. businesses         C. conditions         D. trades

40. A. girl              B. opponent          C. customer         D. applicant

41. A. disappointed           B. excited           C. worried           D. annoyed

42. A. suggestions         B. responses          C. impressions           D. comments

43. A. so               B. and              C. or               D. but

44. A. first              B. immediate         C. second               D. careless

45. A. closed            B. started            C. attended          D. organized

46. A. politely               B. carelessly         C. skillfully          D. differently

47. A. raised             B. found            C. treated               D. adopted

48. A. concern               B. envy             C. respect               D. sympathy

49. A. imagine               B. realize            C. predict               D. expect

50. A. creating               B. continuing            C. practising         D. directing

51. A. other than          B. rather than         C. more than         D. less than

52. A. cut away           B. put away          C. gave away         D. took away

53. A. misunderstandings    B. shortcomings       C. faults            D. mistakes 

54. A. behaviors          B. words            C. habits            D. thoughts

55. A. ignore            B. express           C. limit             D. expand

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