Debbie’s smiling face can make her customers feel so you have to improve the way you deal with your customers.

A.
welcomed…/
B.
welcome…that
C.
awkward…in that
D.
embarrassed…in which

They __________ two free tickets to Canada, otherwise they’d never have been able to afford to go

A.
had got
B.
got
C.
have got
D.
get

---Are you sure to help me find bed for my new house?
---Of course, but not now. I'm heading, for bed and a good sleep.

A.
a, a
B.
a, 不填
C.
the, a
D.
a, the

Those who are not admitted to university, ______, may attend some other courses or classes for adult higher education.

A.
though important
B.
if possible
C.
unless necessary
D.
if ever

--- Do you think Mom and Dad______ late?
--- No, Swiss Air is usually on time.

A.
were
B.
will be
C.
would be
D.
have been

No one can ______ how to deal with the matter.

A.
make up
B.
figure out
C.
put off
D.
take up

---Would you like to buy a car here?
---Yes, but I’d like to buy______ made in Shanghai.

A.
one
B.
that
C.
it
D.
This

---Why can’t you answer my question? I gave you some tips just now.
---Sorry. I _____a magazine.

A.
read
B.
had read
C.
was reading
D.
am reading

---How come a simple meal like this cost so much?
---We have ______ in your bill the cost of the cup you broke just now.

A.
added
B.
included
C.
contained
D.
charged

---I want to apologize for us all.
---_______

A.
Don’t think more about it
B.
It’s very kind of you to say that
C.
Thank you very much
D.
It doesn’t matter

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