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　　I do a lot of management training each year for the Circle K Company. Among the topics we 1 in our classes is the 2 of quality employees.

　　 "What has 3 you to stay long enough to become a manager?" I asked.

　　After a while a new manager 4 the question and said slowly, "It was a baseball 5 ."

　　Cynthia said that she 6 to take a Circle K clerk job as an interim (临时的) job 7 she looked for something else. On her second day behind the counter, she received a 8 from her nine-year-old son. Jessie. He needed a baseball glove for Little League. She 9 that as a single woman, 10 was tight, and her first 11 would have to go for paying bills.

　　When Cynthia arrived for work the 12 morning, Patricia, the store manager, handed her a box "I overheard you 13 to your son yesterday," she said, "and I know that it is 14 to explain things to kids. This is a baseball glove for Jessie. I know you have to pay bills before you can buy gloves. You know we can't 15 good people like you as 16 as we would like to, 17 we do care, and I want you to know how 18 you are to us!"

　　The thoughtfulness, empathy (同情) and love of the store manager 19 that people remember more how much an employer 20 than how much he pays.

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　　I have spent years of my life traveling all over the world. When I arrive in a new country or city, usually I am very ___1___ and go to bed early. For this ___2___ my first day or night in any new place is always quiet and very ___3___ happens.

　　____4___ my first night in Algeciras was very different. This night was very ___5___ and unusual.

　　At that time ___6___ in Southern Spain was a dirty. and ___7___ looked-after city. I arrived late in the evening by ___8___. As soon as I got off the boat, I went to look for a ___9___. I found a small hotel not far from the boat.

　　This hotel looked ___10___ and untidy from the outside. But I was very tired and did not know my ___11___ around the city of Algeciras. And so I decided to stay in this ___12___ hotel on the quay（码头）. I also decided to stay in this hotel for another ___13___. The moon was full and it was a clear, ___14___ night. From the hotel I could ___15___ the sea. I could see the huge rock of Gibraltar in the bright moonlight.

　　The hotel had a narrow ___16___ and no name. When I went through this doorway, I had to climb up narrow and dark stairs to the first floor. I ___17___ a small cupboard（柜台）with a desk in front of it. This was the hotel office.

　　An untidy and tired woman was sitting beside the ___18___. When I said I wanted a room for the night, she took me ___19___ some more stairs to a room on the second floor. Inside this room the landlord（房东）was sitting playing cards with some friends. He was ___20___ his game of cards and I was simply a nuisance（讨厌的人）. He looked at me when the woman told him that I wanted a room. Then he said, Room Five, and turned back to his game of cards.

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　　Every August on the island of Heimaey, off the southern coast of Iceland, young people often take a walk along the streets throughout the night. What's more, their parents allow them to ___1___. Why? The children of Heimaey are going to ___2___ young puffins-small black-and-white seabirds.

　　The cliffs（悬崖）above the town are ___3___ to a large group of puffins. The birds dig holes all around the cliffs. These holes are their homes. Their ___4___ stay in the holes for about seven weeks. Then they begin to leave. Some move slowly on their ___5___ wings and feet down to the northern Atlantic Ocean that surrounds Heimaey. ___6___, they swim, which they can do naturally, and learn to dive for fish. ___7___, however, may lose their way at night and ___8___ themselves in the town instead. On the ground, the young seabirds are ___9___. Because their wings are not fully developed, they cannot ___10___ quickly to sea and safety. The birds then become a good ___11___ for cats and other animals. For many years, islanders have ___12___ the young puffins. Early at night in late August, children ___13___ thick paper boxes and lights hurry to the seashore to catch puffins. They spend most of the night ___14___ after the birds. They put the birds they've caught in ___15___ and take good care of them. The next morning the children take the puffins to the ocean and set them ___16___. The birds will live ___17___ until they are at least two years old. Then they will ___18___ to the cliffs to build homes of their own for their families.

　　___19___ the children of Heimaey always come to save puffins? “Yes,” answer the boys. “We look forward to it. The ___20___ time for us is setting the birds free.”

　　A friend of mine met with an accident driving in darkness. His legs were so hurt that he couldn't move. What was __(1)___ was that he found himself unable to ask for help--his mobile phone went out of __(2)___ as a result of exhausted（用尽的）battery. Nothing could be done but to __(3)___ in the cold wilderness. It was 8 hours later that day broke, and then the __(4)___ of the rescue team.

　　It is almost __(5)___ that he could stand the horror in the darkness for so long. Even more surprising was his __(6)___:“First of all I checked my __(7)___ conditions and found myself not in danger. As there was no __(8)___ to call for help, I leaned back in my seat trying my best to keep the wound from __(9)___ . In this way I dozed（打盹）off.”

　　His story put an end to my regret for the __(10)___ of an exploration that happened last year. A group of young men __(11)___ to explore a mountain cave and got lost. __(12)___ to find a way out in the dark cave they were frightened and ran anxiously without a sense of __(13)___. Finally, they fell dead in fear and exhaustion. According to the __(14)___ team that found them, the place where they got lost was only about 10 meters away from the __(15)___ of the cave. If they stayed on the spot when they lost their way and tried to __(16)___ themselves, they would probably have sensed a faint light glowing not far away.

　　Don't you think that you can compare it with __(17)___ itself? When you meet with difficulties in life, you are lost in darkness. __(18)___ that it's unclear to you yet and you needn't put up struggle __(19)___ . It seems to be a negative（消极的）attitude, __(20)___ a person who can do so must have foresight as well as a great courage in the first place.

　　When I came out of my office, it was dark. In order to get home as soon as possible, I hired a taxi. The car was __(1)___ along the road, now well-lit, now sank in darkness. I broke the __(2)___ on purpose, __(3)___ that the driver might be too tired to drive,“When do you go back home in the evening?”

　　“Nine o'clock. I'll go after this trip.”

　　“Then when do you come out in the morning?”I __(4)___ another question.“Nine o'clock, too. And I go home for lunch and dinner, just as if I worked at an office.”His easiness surprised me, because every time I ride in a taxi, what I hear from the __(5)___ is only complaint（抱怨）. They complain that they __(6)___ work __(7)___, that it is __(8)___ to earn money, that they are bullied（欺侮）by the policemen, or that the corporation leaders are seated __(9)___ and enjoy the __(10)___ of others' work. It seems that they have a grievance（不满意）against everything. But this driver told me,“I find it __(11)___ to be a section chief as I was before. I don't like management work. I like driving, just for __(12)___. It's __(13)___ that I __(14)___ drive without a passenger. So I can earn two to three thousand yuan a month with ease. Any __(15)___? Yes, I never follow an empty taxi. If it goes __(16)___, I go northward. If it goes along the highway, I turn into a __(17)___ street. In this way I always get customers.”

　　His words showed his satisfaction with his life and the pride he __(18)___ in his job. Such feelings are __(19)___ among people nowadays as oxygen in high mountains. As an ancient saying __(20)___,“Neither joy in material gains nor grieve over personal setbacks（挫折）.”How many people nowadays can show high ideals by simple living and go far with a calm mind? I couldn't help feeling curious when I found such a state of mind in a stranger on a cold winter night.

　　The night passed peacefully（平安地）. I was beginning to think that all was well. Then, just before daybreak I heard the man of the house talking to his wife. With my ear to the chimney（烟囱）that connected our rooms, I heard what they were saying,“Okay, okay, but must I kill them both?”

　　To which the wife answered,“Yes.”Then I heard nothing more...

　　What can I tell you? I couldn't breathe. My body ___(1)____ cold. God! There were the two of us, without anything to ____(2)____ ourselves. How could we fight against half a dozen men with guns and other weapons（武器）? ____(3)___, my friend was asleep. Should I wake him? I didn't want to ____(4)___ a sound. Should I try to run away? I couldn't. I looked ____(5)____ of the window.“Maybe I could ____(6)____ out.”I said to myself. But there were two big dogs just ____(7)___ me.

　　I was still wondering what to do ____(8)____ I heard a sound on the stairs. The door was a little open. Through the ___(9)____, I saw the husband. He was carrying a lamp（油灯）in one hand. In the other hand he carried one of his big ___(10)____. His wife was right behind him. I ran behind the door just as ____(11)____ was opened. He gave the lamp to her and came into the room.

　　“Go ____(12)___!”said the woman, as she put her hand in front of the lamp.

　　He walked to the ladder and started ___(13)____ it. He was holding the knife between his ____(14)___. When he reached the top, he ___(15)____ over my young friend sleeping peacefully. Then the man took the knife in his right hand, and with his ___(16)____ hand he took...ah!... a ham（火腿）from the shelf （架子）. He cut off a big piece, and left the ___(17)_____ he came. The door closed, the ____(18)____ was gone.

　　When ___(19)____ came, the whole family came ____(20)___ to wake us. They placed a large breakfast in front of us--and an excellent meal it was, too! When we were almost done, the wife came in. She was carrying one more plate of food. It had two cooked chickens on it.

　　“We just cooked these for you,”she said.“Eat one now, and take one on your journey.”That was when I understood the meaning of those terrible words.“Must I kill them both?”