CBC is a famous air company which has over twenty planes carrying passengers and goods, flying along 12 fixed lines all over the world. Its service is very good but some passengers are still not satisfied with it and that is why in 2003 and 2004 the company received letters of complaints from consumers or passengers who pointed out over a dozen kinds of problems which are divided in groups in the following table. Those about passengers’ things carried by the plane are Baggage problems. Customer service refers to service work with passengers are not satisfied with. Over -sales of seats are about the fact that more seats are sold and as a result the plane is too crowded to be safe. Refund problems appear when passengers fail to receive the money paid back to them because of what they have lost. Fares are problems about the price of tickets.
Consumer Complaints Received By the CBC
|
Category(种类) |
2003 |
2004 |
|
Flight problems |
20.2% |
22.1% |
|
Baggage |
18.3% |
21.8% |
|
Customer service |
3.1% |
11.3% |
|
Over-sales of seats |
10.5% |
11.8% |
|
Refund problems |
10.1% |
8.1% |
|
Fares |
6.4% |
6.0% |
|
Reservation & Ticketing |
5.8% |
5.6% |
|
Tours |
3.3% |
2.3% |
|
Smoking |
3.2% |
2.9% |
|
Advertising |
1.2% |
1.01% |
|
Credit |
1.0% |
0.8% |
|
Special passengers |
0.9% |
0.9% |
|
Others |
6.0% |
5.3% |
|
Total Number of Complaints |
2,988 |
1,792 |
51.About how many complaints about Credit were received by the CBC in 2003?
A.28 B.29 C.30 D.31
52.By about what percent did the total number of complaints decrease from 2003 to 2004?
A.40% B.60% C.75% D.100%
53.If the circle graphs below show total consumer complaints for 2003, which graph shows a dark part that is about Flight problems and Refund problems together?
|
54.Which of the following statements can be inferred from the table?
a. In 2003 and in 2004, complaints about Flight problem, Baggage, and Customer service
together took about 50 percent of all consumer complaints received by the CBC Company.
b. The number of special passengers complaints was unchanged from 2003 to 2004.
c. From 2003 to 2004 the number of Flight problem complaints increased by more than 2 percent.
A.only a B.only b C.a and b D.a and c
55.From the passage we can know that .
A.customers are not satisfied with CBC
B.sometimes CBC sells more tickets than its plane’s fixed seats
C.CBC has more than twenty planes which fly to all the capital cities of the world
D.customers can only buy tickets with ready money
基础写作(共1小题,满分15分) 上周,我们以“谁是你的偶像”
为题, 在2600名学生中进行了一次调查(survey)。 以下是调查数据:
|
偶 像 (idol) |
女 生 |
男 生 |
|
伟 人 |
18 % |
18 % |
|
父 母 |
25 % |
11 % |
|
影视明星 |
50 % |
14 % |
|
体育明星 |
6 % |
48 % |
|
(没有偶像) |
1 % |
9 % |
[写作内容]
根据以上数据,写一篇短文,包括以下内容:
1.调查时间、调查问题以及调查对象;
2.男女生在以明星为偶像方面的差异;
3.“父母”在男女生偶像中的排序差异;
4.男女生在以伟人为偶像方面的异同;
5.你的偶像及理由。
[写作要求]
1.只能使用5个句子表达全部内容;
2.文中不能出现真实姓名和学校名称。
[评分标准] 句子结构准确,信息内容完整,篇章结构连贯。
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Most likely, you aren’t the family breadwinner. But doing a small job or getting a weekly allowance(零花钱) would put some money in your pocket. For kids and grown-ups alike, money is easy to spend. If you aren’t careful, it can be going in no time.
Being responsible with your money is an important skill to learn — and the sooner you start the better. Whether you are tracking your spending or saving for something special, creating a budget can help you deal with your expenses and plan for the future. All you need are paper and a pencil — and some self-control.
First, take a look at our sample monthly budget. Then, use a separate sheet of paper to plan your own. In the first two columns(栏), list your sources of income and how much you expect to earn from them. In the third and fourth columns, list what you expect to spend your money on and the amount.
The left-hand total should be more than or equal to the right-hand total. If it is, you have an effective budget.
Budgets are not complex, but sticking to them can be tough. When planning your budget, be realistic about your expenses. If you know that you drop $18 at a movie, don’t write $12 in that space simply because you wish you were spending less.
If you are eyeing a big purchase, such as a $150 skateboard, spend less and save more until you have the total amount. No matter how attractive it may be, avoid spending your savings. One day, you will thank yourself!
|
Monthly Income |
Amount |
Monthly Expense |
Amount |
|
Allowance (零花钱) |
$20.00. |
Snacks |
$20.00 |
|
Money earned selling drinks |
$25.00 |
Music downloads |
$12.00 |
|
Money earned babysitting |
$12.50. |
Movies |
$18.00 |
|
Money earned delivering newspapers |
$30.00 |
Video rental |
$10.00 |
|
Total |
$87.50 |
Total |
$66.00 |
1. Who is the passage written for?
A. Children. B. Parents. C. Breadwinners. D. Bank managers.
2. The purpose of making a budget is to help people _________.
A. learn to be realistic B. increase their saving
C. manage their money well D. test their power-control
3. What should people do when planning a budget?
A. Fill in the expenses as they really are.
B. Avoid spending money on expensive things.
C. Set aside a fixed amount of money as savings.
D. List income and expenses on two pieces of paper.
4. Which of the following budgets is effective?
A.
|
Monthly Income |
Amount |
Monthly Expenses |
Amount |
|
Allowance(零花钱) |
$20.00 |
Money earned walking dogs |
$20.00 |
|
Bus fares |
$40.00 |
Movies |
$28.00 |
|
Total |
$60.00 |
Total |
$48.00 |
B.
|
Monthly Income |
Amount |
Monthly Expenses |
Amount |
|
Allowance(零花钱) |
$20.00 |
Movies |
$30.00 |
|
Money earned washing cars |
$10.00 |
Bus fares |
$10.00 |
|
Total |
$30.00 |
Total |
$40.00 |
C.
|
Monthly Income |
Amount |
Monthly Expenses |
Amount |
|
Allowance(零花钱) |
$27.50 |
Money earned selling drinks |
$22.00 |
|
Money earned |
$22.50 |
Birthday gifts |
$28.00 |
|
Total |
$50.00 |
Total |
$50.00 |
D.
|
Monthly Income |
Amount |
Monthly Expenses |
Amount |
|
Allowance(零花钱) |
$26.00 |
Radio rentals |
$22.00 |
|
Money earned doing yard work |
$24.00 |
Birthday gifts |
$28.00 |
|
Total |
$50.00 |
Total |
$50.00 |
5. The passage mainly tells us ________.
A. the importance of making a budget B. how to make a budget
C. how to form good habits D. how to spend money