Dear Mr. Watson,
CLAIM AL54323432–-STORM DAMAGE TO ROOF
I received a cheque for $623 dated 26 January in payment of my recent claim(索赔). However, I wish to tell you how upset I have been by the way your Claims Assessor, Mr. Michael Tan, handled this claim.
When Mr. Tan first called me, he specifically told me that he believed I had been overcharged, and he would expect to pay that price for work on a double garage, rather than a single garage like mine. Mr. Tan suggested that I neither use nor recommend this contractor again. He continued to tell me it was unlikely for me to receive full payment. Never during this conversation did he mention that the reason for not receiving full payment was because of the nature of my insurance policy.
Consequently, I wrote to Mr. Lance Ashe to complain about his pricing, stating that I was very upset thinking that he could have taken advantage by overcharging a 73-year-old woman. Mr. Ashe telephoned me immediately and explained his charges in detail. He later reported back to me that Mr. Tan explained that I would not receive full payment because of the type of policy I hold, which does not cover wear and tear. This was the first time this issue had been brought to my attention, so you can imagine my surprise.
When I received Mr. Tan’s letter of 2 February, this situation was explained. If this had been explained in the first place I would have accepted it and would not have questioned Mr. Ashe’s charges. Instead, by telling me initially that I had been overcharged for this work, he caused a great deal of upset, not only for me but also for Mr. Ashe.
I believed this claim was handled badly by Mr. Tan from the beginning. Therefore, a great deal of embarrassment has been caused over this issue.
I felt you should know how disappointed and upset I am. I trust you will look into this and ensure that such claims are handled more appropriately in the future.
Yours sincerely,
Mrs. Richard
1.The author writes this letter to ______.
A. inform the manager of a payment
B. complain about a mishandled case
C. demand an apology from Mr. Watson
D. require the manager to fire Mr. Tan
2.The underlined words “the contractor” in Para.2 refer to ______.
A. Mr. Tan B. Mrs. Richard C. Mr. Ashe D. Mr. Watson
3.The author could not receive full payment because _______.
A. her policy doesn’t cover some of the items
B. the contractor overcharged her for the work
C. Mr. Watson doesn’t take the matter seriously
D. she spent too much money fixing her garage
4.We can learn from the passage that Mr. Tan works in a/an _______.
A. welfare organization B. nursing house
C. local affairs office D. insurance company
请认真阅读下列短文,并根据所读内容在文章后表格中的空格里填入最恰当的单词。注意:每空格1个单词。
Third-generation mobile phones, known as 3G, are the next big step for the telecom industry. Date speed in 3G networks is much quicker than that in present technology. This means users can have high-speed Internet access and enjoy video and CD-quality music on their phones. 20
“Mobile data is not a dream; it’s not an option but a requirement,” said Len Lauer, head of a US communications company, Sprint PCS, at a 3G conference in Bangkok earlier this month.
With3G, you can forget about text messages telling you yesterday’s news; a 3G phone can receive video news programs, updated four times a day. Internet access will also be much quicker, making it easier to surf the Web on your phone than on your computer at home.
Face-to-face video calls
Don’t worry about getting lost, 3G phones offer map services so you can find a new restaurant just by pressing a few keys on your handset.
However, the most impressive part of 3G technology is video calling. With live two-way video communication, you can have face-to-face talks with friends and family on your mobile phone.
Many European countries have already launched the service. In May 2000 the US Government issued five licenses to run 3G wireless services, while the first 3G phones arrived in Italy in March this year.
International telecom companies can’t wait to sell 3G in China, the world’s largest mobile telecommunications market. But they will have to be patient. At the moment, China is busy testing its 3G-based technologies, networks and services. This will be followed by a trial period before the phones can finally hit the shops.
“We need to create a pool of 3G customers before the large-scale commercial launch of the service,” said Fan Yunjun, marketing manager for Beijing Mobile. “We expect that the 3G licenses will be issued late next year.”
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Third-generation mobile phones (3G mobile phones) |
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1.______________ |
a. Date speed: 2. to the Internet more quickly b. Video and 3.________ music c. Video news programs: 4.__________ four times a day |
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Impressive5. |
a. Offering map services6._______you getting lost b.7.__________ two-way video communication for you |
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3G phones in China |
a. China is busy 8. ___________ its 3G-based technologies, networks and services. b. 3G phones should go through a trial period before being put into9._______. c. 3G phones are 10.__________ to be seen late next year. 20 |
根据新闻报道,每年全国在餐馆里被倒掉的食物估计可养活2亿人。中国开展了“光盘”运动。请以“Against Food Waste”为题,用英语写一篇短文。短文应包含以下内容:
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就餐浪费现象产生的原因 |
中国人热情好客的传统; 2. …… |
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光盘运动的意义 |
提高公众珍惜食物的意识; …… |
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结合自身实际,谈谈自己的做法 |
(至少提出2个做法) |
注意: 1.陈述所给要点,可适度发挥,但不要简单翻译。
2.词数150 左右。开头已经写好,不计入总词数。
3.参考词汇:好客hospitality;打包make a doggie bag
Against Food Waste
According to reports, the leftovers in restaurants across the country are almost enough to feed 200 million people annually. Therefore, China has taken on a national campaign “Eat up all on the Plates”.