CBC is a famous air company which has over twenty planes carrying passengers and goods, flying along 12 fixed lines all over the world. Its service is very good but some passengers are still not satisfied with it and that is why in 2006 and 2007 the company received letters of complaints from consumers or passengers who pointed out over a dozen kinds of problems which are divided in groups in the following table. Those about passengers’ things carried by the plane are Baggage problems. Customer service which refers to service work with passengers are not satisfactory. Oversales of seats are about the fact that more seats are sold and as a result the plane is too crowded to be safe. Refund problems appear when passengers fail to receive the money paid back to them because of what they have lost. Fares are problems about the price of tickets.
Consumer Complaints Received By the CBC
Category | 2006 | 2007 |
Flight problems | 20.2% | 22.1% |
Baggage | 18.3% | 21.8% |
Customer service | 3.1% | 11.3% |
Oversales of seats | 10.5% | 11.8% |
Refund problems | 10.1% | 8.1% |
Fares | 6.4% | 6.0% |
Reservation & Ticketing | 5.8% | 5.6% |
Tours | 3.3% | 2.3% |
Smoking | 3.2% | 2.9% |
Advertising | 1.2% | 1.01% |
Credit | 1.0% | 0.8% |
Special passengers | 0.9% | 0.8% |
Others | 6.0% | 5.3% |
Total Number of Complaints | 2,988 | 1,792 |
1.By about what percent did the total number of complaints decrease from 2006 to 2007?
A.40% B.60% C.75% D.100%
2.If the circle graphs below show total consumer complaints for 2006, which graph shows a dark part that is about Flight problems and Refund problems together?
3.Which of the following statements can be inferred from the table?
a.In 2006 and in 2007, complaints about Flight problem, Baggage, and Customer service together took about 50 percent of all consumer complaints received by the CBC Company.
b.The number of Special passengers complaints was unchanged from 2006 to 2007.
c.From 2006 to 2007 the number of Flight problem complaints increased by more than 2 percent.
A.only a B.only b C.a and b D.a and c
4.From the passage we can know that .
A.customers are not satisfied with CBC
B.sometimes CBC sells more tickets than its plane’s fixed seats
C.CBC has more than twenty planes which fly to all the capital cities of the world
D.customers can only buy tickets with ready money
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Those trains, which presented to public on April 18, served the Beijing-Harbin, Beijing-Shanghai and. Beijing-Guangzhou routes. The new streamlined train was made of aluminum alloy(铝合金). The train body was the lightest of its kind in the world; Such a design was for the sake of energy economization. The train' s power was 12.7 kilowatts, lower than other high-speed trains, which was normally about 15 kilowatts.
The new train, which features a bar in the dining car and double-faced LCD TV screens in the first-class cars, was equipped with shock absorbers between carriages. As the train is running at a high speed, the shock absorbers are used to reduce shocking force and rocking of the train body. A train with eight carriages could seat about 600 passengers. They were expected to run on the 115-km Beijing-Tianjin route starting from August before the Beijing Olympic Games. It would reduce the journey time from the current 80 minutes to around 30 minutes.
1.From the 1st paragraph we learn that __
A.The latest model of CRH Series ran at a service speed of up to 250 km per hour
B.China became the fourth country in the world able to produce bullet trains
C.The first self-developed bullet train roiled off the production line at a speed of 300 km per hour
D.China has joined a leading world club consisting of Japan ; France and Germany
2.The new bullet train_______.
A.has been put into use in China
B.has double-faced LCD TV sets in first carriage
C.is slower than high-speed trains
D.is made of the lightest material in the world
3."It" in the last paragraph refers to_______.
A.a train with eight carriages B.the speed of 115-km per hour
C.the Ministry of Railways D.the use of the new train
4.What is mainly talked about in this passage.'?
A.The bullet trains designed and made in China have been put into operation.
B.The bullet trains serve many of the main routes between big cities in China.
C.The new bullet trains are equipped with some advanced facilities.
D.. The new bullet trains are expected to run for the Beijing Olympic Games.
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