A taxi driver taught me a million dollar lesson in customer satisfaction and expectation. Motivational speakers charge thousands of dollars to pass 1 this kind of training to business managers and staff. It 2 me only a $12 taxi ride.
I had 3 into Dallas for the sole purpose of calling on a customer. Time was of great importance and my plan included a 4 turnaround trip from and back to the airport. A spotless taxi pulled 5 . The driver rushed to open the passenger door for me and made sure I was 6 seated 7 he closed the door. As he got in the driver's seat, he mentioned that the neatly folded Wall Street Journal next to me was for my use. He 8 showed me several tapes and asked me what type of music I would enjoy. Well! I looked around for a "Watching Camera!" Wouldn't you?
I could not believe the service I was 9 ! I took the opportunity to say, "Obviously you take great 10 in your work. You must have a story to tell" "You bet," he replied, "I used to be in Commercial America. But I 11 that, thinking my best would never be good enough. I decided to find my position in life 12 I could feel proud of being the best I could be. I knew I would never be a rocket scientist, but I love driving cars, being 13 help to others and feeling like I have done a full day's work and done it well. I evaluate my 14 possessions and… wham! I became a taxi driven. One thing I know for 15 is that to be good in my business I can simply just 16 the expectations of my passengers. 17 , to be great in my business, I have to go beyond the 18 expectations! I like both the sound and the return of being 'great' 19 than just getting by on 'average'".
Did I tip him without hesitation? You bet! Commercial America's 20 is the traveling folk's friend!
1.A.by B.away C.on D.into
2.A.spent B.cost C.wasted D.paid
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4.A.quick B.happy C.long D.far
5.A.up B.out C.about D.back
6.A.finally B.carefully C.immediately D.comfortably
7.A.after B.when C.before D.as
8.A.therefore B.then C.indeed D instead
9.A.receiving B.accepting C.suffering D.offering
10.A.satisfaction B.part C.pride D.efforts
11.A.became used to B.got tired of C.felt interested in D.was filled with
12.A.when B.how C.where D.that
13.A.of B.on C.in D.w4th
14.A.individual B.single C.only D.personal
15.A.use B.sure C.discussion D.memory
16.A.welcome B.know C.meet D.notice
17.A.Instead B.However C.Besides D.Moreover
18.A.bosses' B.drivers' C.cars' D.customers'
19.A.less B.worse C.better D.fewer
20.A.fortune B.luck C.loss D.chance
请认真阅读下面短文,并根据所读内容在文章后表格中的空格里填上一个最恰当的单词。
Oh, the things that I should see if I had the power of sight for just three days!
The fast day would be a busy one. I should call to me all my dear friends and look long into their faces, imprinting(刻上)upon my mind the outward evidences of the beauty that is within them, I should let my eyes rest, too, on the face of a baby, so that I could Catch a vision of the eager, innocent beauty which precedes the individual's consciousness of the conflicts which life develops.
And I should like to look into the loyal, trusting eyes of my dogs--the serious, clever little Scottie, Darkie, and the strong, understanding Great Dane, Helga, whose warm, tender, and playful friendships are so comforting to me.
On that busy first day I should also view the small simple things of my home. I want to see the warm colors in the carpets under my feet, the pictures on the walls, the lovely small furniture that transforms a house into home. My eyes would rest respectfully on the books in dot-raised type which I have read, but they would be more eagerly interested in the printed books which seeing people can read, for during the long night of my life the books I have read and those which have been read to me have built themselves into a great shining lighthouse, showing me the deepest channels of human life and the human spirit.
In the afternoon of that first seeing day, I should take a long walk in the woods and intoxicate (使陶醉) my eyes on the beauties of the world of Nature trying desperately to absorb in a few hours the vast brilliance which is presenting itself to those who can see. On the way home from my woodland trip, my path would lie close to a farm so that I might see the patient horses ploughing in the field and the peaceful content of men living close to the soil. And I should pray for the glory of a colorful sunset.
When dusk had fallen, I should experience the double delight of being able to see by artificial light which the genius of man has created to extend the power of his sight when Nature brings darkness.
In the night of that first day of sight, I should not be able to sleep, so full would be my mind of the memories of the day!
(by Helen Keller)
The first day what Helen Keller would do (1) _________ given three days to see | |
In the morning | ● Look long into the faces of all her dear friends so that she would never (2) _______ the evidences of their beauty ● Catch a vision of the eager, innocent beauty of a baby by resting her eyes on his face. ● Look into the loyal, trusting eyes of her (3) __________ ● View the small simple things of her home such as warm colors, pictures, trifles. ● Fix her eyes with (4)_____ on the books in raised type she has read and the printed books for seeing people with interest. |
In the afternoon | ● (5) _________ in the woods; intoxicate her eyes on the beauties of the world of Nature and absorb in a few hours the vast brilliance of the world. ● Walk (6) ________ a farm, see the patient horses ploughing in tile field and the peaceful content of men living close to the soil. ● Pray for the glory of a colorful sunset. |
In the (7)_______ | Experience the double delight of being able to see, (8)___________ by man-made light. |
At night | (9) _________ to sleep, so full would be her mind of the memories of the day! |
From the passage we know in spite of her (10)____________ Helen Keller' was still full of love for life. |